Capital One
So, I was just on a trip to Europe, my first time, with a brand new Capital One Quicksilver Mastercard (after the last one expired), and for the first time in four years as a customer it stopped working as soon as I landed in Europe. I had planned to use it for all of my purchases as it came with some nice benefits, but nope, declined everywhere with an error code. I called them about it (numerous times) and they said they didn’t even see any attempted transactions, except for one decline when it was swiped. So it was a chip error, apparently, but on a brand new card?
A major bummer as I had booked a rental car through them because of a great deal on insurance, which I no longer had access to, and had to get insurance through the rental company. I was also then forced to use a different card to make purchases which came with a foreign transaction fee I was not anticipating or budgeting for.
And so here’s the kicker: when I called them about it (numerous times) all they said they could do was replace the card. No compensation for my lost car insurance, or the foreign transaction fees, or even any points. I know this seems like small deal “first world problems,” but I can honestly say I’ve never been more dissatisfied with any customer service as a loyal customer for nearly half a decade.
So friends, heed this warning: if your Capital One card suddenly stops working for no reason while in a foreign land for the first time, banking on being able to use that card, all they say they can do for you is replace the card, which does nada when you’re not even home.