r/BuyCanadian • u/hnabiswa • 20h ago
Canadian-Owned Businesses ๐ข๐ Buyer beware: Furniture Depot Canada
DO NOT BUY FROM FURNITURE DEPOT BRAMPTON CANADA
Damaged bedroom set, and three months later still no usable bed
I ordered a queen bedroom set from Furniture Depot (Order #OL11372), shipped to Nova Scotia. Several pieces arrived damaged or broken, and the bed frame could not be used. I reported this on July 22, 2026.
On August 4, I was told that any repair, replacement or refund needed the manufacturer's authorization because the order shipped from out of province. They also said they would not issue a refund while I still had the damaged set.
Later they sent replacement rails, described on email as a 'complete rail set'. The parts were wrong: one duplicated a piece I already had, the rails were king-size for a queen bed, and there were too few metal bars. The bed still cannot be assembled.
I paid for this set, and I have been without a usable bed since July. I've been sleeping in my guest room. I have guests coming over and so will have to sleep on a sofa bed on the floor. Yet I have an almost 4000 dollar bed I cannot use.
I looked online and found many complaints like mine. Damaged sets, delayed delivery, poor customer service. I should've read them before committing almost 4000 dollars to it.
If you live outside Ontario, think carefully before ordering from Furniture Depot. When something goes wrong, getting it fixed can drag on for months.
This post is for anyone out there who has been considering buying online from them. Do not make the mistake I made!!
BUYER BEWARE!!!!