My Roarbank credit card statement for July 2026 contained an unexplained ₹40 opening balance, even though I had fully paid my June statement.
The July statement also showed:
* ₹669 and ₹127 credits marked “USM” on 23 July.
* A ₹932 debit marked “Payment” on 24 July, which I had not initiated.
* A final statement amount due of ₹576.80.
I emailed the bank on 21 August and followed up on 27 August and 2 September, asking for a transaction-wise reconciliation, the source/reference of the ₹932 entry, and an explanation of the credits. I also paid the remaining ₹135.97 shown in the app before the due date to avoid potential late-payment or credit-reporting issues. This was not an acceptance of the disputed calculation.
**Bank's explanation**
On 7 September, the bank acknowledged that the original statement may have had an encoding/system-generated error and issued a revised statement.
After I escalated to the RBI Ombudsman, the bank explained that:
* ₹669 and ₹127 were merchant refunds relating to an earlier disputed transaction.
* The ₹932 debit was a reversal of a provisional credit given during a dispute investigation in December 2025, rather than a payment initiated by me.
* The bank could not identify a refund corresponding to the ₹136 difference between ₹932 and ₹796.
* It had found no adverse credit-bureau reporting.
**RBI Ombudsman outcome**
My complaint was closed on 12 October 2026 under Clause 14(8)(d) of the RBI Integrated Ombudsman Scheme 2026. The Ombudsman accepted the bank's explanation and stated that my objections did not have sufficient merit. The closure letter says this type of closure is non-appealable.
**What I need advice on**
Does the bank's explanation adequately account for the ₹932 reversal and the ₹136 difference, or should I ask for more evidence?
Is it worth approaching the National Consumer Helpline or filing a consumer commission complaint after this RBI closure?
Is there any realistic basis for seeking compensation for the time, inconvenience and repeated follow-ups, given that the original statement error was corrected?
Has anyone faced a similar Roarbank/Unity SFB issue and successfully resolved it?
I have the original and revised statements, email correspondence, the bank's explanation, and the RBI closure letter. I am looking for practical advice on whether further escalation is justified, rather than simply being told to email customer care again.
Thanks