I recently got married and changed my name. After 1 1/2 months of trying to get my name changed on my account, I have finally given up. I was able to get a new credit card with my new name on it, but somehow after five 1/2 hour to 1 hour phone calls with customer service and multiple messages, Chase just doesn’t seem to be able to change my name even though they have my marriage certificate, my Social Security card, my drivers license all the stuff. The issued me a new credit card with my new name so clearly they have all the information. It’s really sad that after this much work of trying to do something that should be fairly simple, Chase has now lost my business. The whole reason I wanted to change my legal name with Chase was so that I could switch all of my savings and checking over to them. They just proved, I suppose unsurprisingly, that was a very bad idea. Goodbye Chase.

Hello all,

In August, five transactions totaling $2,780.87 were charged to my Chase credit card for concert tickets for the Backstreet Boys in Las Vegas.

I discovered the transactions after receiving fraud alerts from Chase and then noticing the email alerts were being deleted. I also ran a Malwarebytes scan on my Windows computer because I became concerned that my email/computer had been compromised. The scan located and quarantined threats Trojan.RenpyLoader and Trojan.HijackLoader.

I immediately contacted Chase to report the transactions. I also contacted both Vivid Seats and Viagogo that same evening.

There are several other pieces of evidence that I provided to Chase:

• My email account had suspicious activity around the same timeframe, and emails relating to the transactions/fraud alerts had been deleted.
• I changed my email password and added additional security measures after discovering the issue.
• The billing address submitted with the Vivid Seats purchases was not the billing address associated with my Chase account.
• My Viagogo account contained a phone number that does not belong to me.
• I was in Houston, Texas rather than Las Vegas. I have records documenting my presence in Houston around the relevant timeframe.
• I have records of my calls to Chase, Vivid Seats, and Viagogo.
• Vivid Seats and Viagogo have their own transaction/order records that I have preserved.

Chase initially provided provisional credit, but later reversed it and put the charges back on my account without contacting me or asking me for any type of evidence.

I contacted Chase, filed a complaint that I was never contacted. They then called me with an email to send the evidence to. I provided Chase with additional evidence and asked them to review the matter again.

Chase previously told me that an IP address associated with the activity was located in Houston. I explained to them that an IP address and use of my email address doesn't necessarily establish that I personally authorized the transactions, particularly because I was reporting a email/computer compromise during the same timeframe.

Chase denied the claim again.

It then says that the transaction will remain on my account balance and that I am responsible for paying it. The letter does not explain what specific evidence Chase relied upon to conclude that I personally authorized the transactions.

I'm considering Texas Justice Court/small claims court for the $2,780.87. I can provide documentation of the transactions, Chase's denial letter, the malware scan, merchant correspondence, call records, and other evidence if necessary.

Side note: I understand that my occupation is not direct evidence that the transactions were unauthorized, but I am a State Police Officer and I was in Houston during the relevant concert dates. What would be my purpose behind purchasing 7 Backstreet boy tickets for a city I wasn't even in?

I recognize that simply being in Houston doesn't technically prove that I didn't authorize someone else to purchase tickets for me. However, I find it significant that there were multiple tickets purchased for an event in a city I was not visiting, and I have no connection to or reason to attend that event.

I deposited two personal checks from a friend of mine. He had his identity stolen after I deposited his checks and he had to close his accounts reopen new ones, etc. Those two checks bounced and came back as account closed. Chase restricted my account and wants me to pay the fee fees before they un restrict my account. My question is if I pay the fees, will they unrestrict the account or will they just close the account permanently? Both checks total deposit was automatically put on hold so I’ve never got any funds from the checks. I was -$100 prior to depositing the checks

Something called Chase Levys what customer service just explained to me took my money i had in my account & put a hold on it randomly just now & i can’t do anything until Monday.. im sick i needed that money i have no idea why this has happened. Anyone know the process of how to fix this? Will i get my money back? How long until my account is off hold?? I don’t have any access to any funds because of that.

With Amazon Prime, it is listed as a recurring charge, so I was able to cancel Amazon Prime through that way. However, Prime Video is not shown as a recurring charge, so I’m not sure how to go about it. It’s only listed as a single product where I can report it as price higher than expect, product arrived late, and etc.

I’ve already contacted Amazon many times and it they said for my bank to handle it. Chase was able to take care of the Amazon Prime through the recurring purchase report, but since Prime Video doesn’t have that option when I try to report it on the app, I don’t know what the best option is.

I opened a new checking account and my direct deposit at work hasn’t went through yet so i had to deposit my check. It is saying it won’t be available until the 28th. Is this actually true or could it deposit sooner? If not, can i cancel the deposit?
I have no idea how i’m going to pay my bills and have gas to get to work if it doesn’t deposit by Monday. I’m so worried and don’t know what to do. I have no family or friends to borrow from, especially $900.
I deposited at 12:30am today 10/17 and i do plan to call customer service in the morning assuming they’re open on Saturdays, but i’m just really stressed right now.

I have iPhone 17 Pro - iOS 27.

The Chase app randomly refuses to sign in using Face ID. I have this enabled in phone settings for the app.

when I do manually sign in it asks me to set up Faceid again and the app acts like I’ve never logged in before by showing me “what’s new” and credit journey. This keeps happening at least once a week.

I have deleted the app, signed in again and set up Face ID.

I have logged in, turned off faceid, then logged back in and enabled it.

I have disabled faceid everywhere and re enabled it everywhere at the app and device level.

no other app “resets” faceid. Ang help would be greatly appreciated.

Hello everyone,

My life has been a living hell past 2 weeks because of one business check deposit of $10k given to me by a family friend. I went inside a branch to deposit it on October 1, no problem. The following day I get an email saying my account is on hold because of unusual activity. I call the fraud department, and they keep on asking me for a "business number" whereas my friend usually has his personal number to handle calls. I kept on telling them this, but they were like no we have to verify it online. I visit a branch, and they said they will escalate this with manager to take care of it. Ok I thought, this should be good. Well just in case, I travelled across states to meet with my friend and I visited another branch, this time meeting with the manager. The day before, the branch I first visited then called me and said your account is gonna be lifted and the money returned to the issuing bank. I told this other branch manager about this, and he said that's not true and my check is still being investigated. I told him I can bring my friend over with relevant business documents, and he said Chase doesn't accept in branch visits and the only way to do this is to reverse the payment with a pull request from the issuing bank. Mind you, this is what the fraud department kept on telling me.

As you can see, everyone's giving me conflicting answers so I filed a report to CFPB just in case. We visited the issuing bank, and they told me they can't do anything but Chase's fraud department should reach out to them and do relevant research with the IRS to find the business information to settle things. Well lo and behold, Chase didn't do that and my account is now closed with nearly 7k of my own money and the check is still in limbo. The worst case is that I visited another branch with a document from my friend's accountant with an official stamp from the state, and the branch manager said this would've been an easy fix with a branch visit. Like WTFFFFF?!?! He was nice enough to help me, but because of my CFPP complaint, there's an executive working on this and he told me to reach back out in a few business days. I'm absolutely sick of this whole ordeal and the fact everyone wasted my time with false information when I could've fixed this with an in branch visit. What are my next steps, because it seems like I need to get an attorney involved to get my money back, including my own funds from my own work before the deposit.

TL;DR: Chase closed my account with my own funds and a $10k deposit from a business check. Filed a CFPB complaint and now an executive is looking at it.

Edit: For everyone asking, this family friend purchased a house from my dad, and is paying us in installments. My dad and my mom have cashed his checks without any issue in credit union banks.

Recieved mail from chase detailing fraudulent activity regarding my credit card application. Called the number listed which was 1-888-204-8630. I can not find this number listed on their website but the operating system is the same. However, they are asking for social security number and it refers to an agent from India. Is this a scam? Is this real?

Typically, I'm very aware of scams but this one really concerns me.

I just signed up for Chase’s checking and savings account promotion with the $900 bonus. If I ask them to switch my coupon code to the $900 checking-only promotion that doesn’t require opening a savings account, what would happen to my existing savings account? Has anyone else done this, and if so, what happened?

I'm going to leave this here to clarify something for current and potential Chase customers, because I see this confusion way too often.

You DO NOT need a direct deposit from your employer, Social Security, or a pension to waive the $15 monthly maintenance fee on a Chase checking account.

An ACH deposit (ANY ACH deposit!) or RTP/FedNow deposit (the faster, modern substitutes of ACH) initiated from another bank or brokerage account also qualifies to waive the fee. A payroll or government direct deposit is NOT required. Please note: you MUST initiate the ACH/RTP/FedNow from the other institution.

One distinction is important: A qualifying direct deposit from payroll IS required for the account opening bonus, but NOT to waive the monthly maintenance fee.

I really wish Chase would explain this more clearly on its website. The wording is confusing, and it's easy to see why so many people misunderstand the requirements.

I wanted to check if anyone has done direct deposit from another bank or paypal cashapp and still has qualified for the bonus?

Earlier this week, I disputed an unrecognized charge from Allianz Travel Insurance. Chase reissued the cards, but also auto-updated the card number with Allianz, which sort of defeats the purpose of getting a new card number.

Customer service and fraud are both threw up their hands and told me to contact Allianz, who I talked to before filing he dispute. Alllianz has no idea who I am and can't find me by any phone number or email address.

The stored card entry in the Chase portal says to contact Allianz directly to get the card removed. Rinse. Repeat.

Anyone have any ideas here? I can't be the first person to have this problem.

I deposited a check for almost $8k. The next morning the deposit cleared. I paid some bills and a Venmo. Late that afternoon I get a notice that my account was overdrawn. They placed a hold on the check AFTER it was cleared! WTF? I called customer service and they said not to worry about it. Obviously I wouldn’t have paid $3k in bills if I knew they would take it back!

Will finally meet Chase's requirements in January (will have tax returns with $200k revenue + 3 years in business + 830 FICO). Anyone have any insights into my odds of getting approved for a ~$70k BLOC? I have a business checking already (don't use it a ton), but do have a handful of personal + business credit cards that I do use, $10k in investment accounts, and a personal checking with them. Trying to refinance two personal loans I have elsewhere to shore up cash flow next year.

TL;DR: Chase is closing my U.S. bank accounts due to new 2027 EU banking rules (CRD VI) because my primary address is in Germany. I still need a U.S. account to pay student loans and credit cards. Looking for alternative banks or fintech solutions that allow EEA addresses.

I'm an American and I've lived in Germany for 2 years and will continue to be here for about another 2 years. I've been so thankful for Chase because they gave me the option to have a foreign phone number and address while maintaining my U.S. account. I have several things I still absolutely need a U.S. bank account for: paying down U.S. credit card balances, filing U.S. tax returns, and making student loan payments.

Unfortunately, I just received an email today stating that starting January 2027, if my primary address is in the European Economic Area (EEA), they'll be unable to continue servicing my U.S. account(s) and will need to close them.

I understand that this is the result of the new EU banking rules (CRD VI) restricting non-EU banks, but it puts me in an awful position. You simply can't pay these bills or interact with the American banking system without a U.S. bank account.

Any advice on what to do now?

• Are there ANY traditional banks that will still let me have a U.S. bank account while legally using my EU address?
• Even if other banks currently allow it, will they also be forced to drop us in 2027?
• Are there alternatives that aren't technically traditional banks (e.g., Neobanks, Fintechs like Wise/Revolut, Prepaid Debit Cards) that work for paying U.S. bills?

Is anyone else in this situation right now? What are you doing to prepare?

October 10, somebody used bhgiftcard to take $1000. I got a text message from 72166 (official chase number) that it “DECLINED” this specific transition and say “Yes” if its fine or “No and close card… etc”… but when I looked on my card account it said “PENDING”… so i thought nothing of it… I also texted “No” and it said it would send me a replacement card… which still hasnt arrived (said it would arrive today Oct 15th, but didnt)….

October 12th, the $1000 posted on my account, even with the changed card number. Has anyone had this experience? Any recommendations? The card hasnt come in yet, so i can’t call technically since the automated service needs the 3 digit security code on the back of card.

I wish I could share the image, but when I opened my Chase app, I received multiple pre-approval pop-ups, Saying that I was pre-approved. I tried to use the no inquiry pre-approval tool to verify this, but it said i wasn’t pre approved, I end up just applying regularly since i was getting spammed with pre approved notifications and emails and was approved. I’m curious to know how accurate these pre-approval pop-ups are, as I received three different pre-approval notifications for the Freedom Unlimited, Sapphire Preferred, and Reserve. I had already accepted the Unlimited card because I wanted to consider the annual fee first. I will wait a month or so before applying again. As of now, since I accepted the Unlimited, I haven’t seen any pre-approval pop-ups but this was very recently.

Also, the system failure is reported no where! Make it make sense…

We’ve been fighting Chase’s local branch to finish closing our parents’ estate for a couple of months. It’s been a comedy of errors. What is the best way to shine sunlight on these fools?

Did Chase just deprecate the net worth feature overnight with no announcement?

I had been using it since moving off of Mint. It had its issues but it was functional enough...

A redditor told me that langely FCU's credit card you choose 5% among 10 categories and amazon is one of them. Looks better than chase's amazon card? Am I missing anything?

Does the 5% for langely FCU for amazon actually work?

I've been using Chase as my bank for a year by now, I've had no issues with it since then but on Sunday for some weird reason my app won't work on my Android device by telling me that do to Georgia'sstate law I need to verify my age and the app has to be updated, mind you, my app has the most recent update, my phone too, so I don't know what to do, is there a solution to this? I tried contacting them via email and nothing, I've been dealing with this since then

Im pretty new to the credit world and have a low credit limit. Have a 200+ dollar charge but im in the 0% apr period. Is it worth experimenting with this pay as you go feature (breaks into 9 payments no fee since in the 0% intro period).

Again I emphasize i have low credit limit and this takes a large percentage of it.

Is it worth trying?

Any tips or warnings about this program for future reference?