r/Accounting • u/chaosabsolutechaos • 4m ago
Advice Client Accounting Services job - too many clients, tight closings and other problems.
I changed jobs a few months ago admittedly because the job was remote and I was very burnt out on my long commute. My new role is senior accountant with a small accounting firm that specializes in not for profit accounting. I took a step back for this job- I previously worked as a finance manager/director with a not for profit with a staff of 3.
While interviewing for my current role, I was assured staff accountants would take care of most of the monthly close for each of my 12 assigned clients and my focus would be mentoring the staff accountants, reviewing their work, making the payroll JEs and fixed asset JEs, etc. But I was told the number one priority in this job would be maintaining and enhancing client relationships.
Since I began the job, two staff accountants have quit and we were told they will not be replaced. The seniors including myself are just supposed to pick up the slack here. Out of my 12 assigned clients, 3 have tight closings every month; each of these clients sends me their support on the 5th or 6th of each month. They need to be closed by the 10th of the month. The other 9 need to be closed by the 20th of each month and their support trickles in whenever they have time, which is sometimes last minute, and I am spending a lot of time chasing them for it. To add to this, I'm expected to work with the clients' auditors to complete annual audits and 990s.
I have had little to no time to actually work on client relationships, which actually doesn't seem to be a priority nearly as much as they told me it would be. I am very stressed with the short closings for these clients and also now getting blamed for other clients not submitting support on time- even when I chase the client for it. For example, I let my boss know I was having trouble with a certain client who keeps forgetting to send several reports needed to close and even though I email her repeatedly in advance, she ends up sending her support the night before her close. My boss emailed me the day of their close asking if I was finished yet. Well no I haven't because I just received her support the night before.
I feel like this job is not going well and isn't sustainable. The person who had the role prior to me I found out was only there for 10 months, and the person prior to her for just over a year.
I find myself extremely stressed over things I cannot control such as the timing of these short close windows, getting the support I need from the client, and doing more with less staff accountant support. Is anyone in a similar situation? I would like to try to make it to one year and then apply for other jobs (trying to make it to a year so that it doesn't look weird that I am wanting to change jobs after only 4 months), but I am not sure I can do it without going crazy.