I recently switched to the new RAP plan with Nelnet, and I’m already running into problems.
I made my regular payment in September, assuming that would be my last payment before RAP kicked in. I was approved for $10 monthly payments, with the plan taking effect on October 9th, and my Auto Debit was originally showing that payments would begin on October 10th.
However, when I checked my account around October 12th, it suddenly showed that I owed $0 and that my next Auto Debit wouldn’t happen until August 2027! This made absolutely no sense to me because my RAP payment is supposed to be $10 a month.
I emailed Nelnet asking what was going on, but all I got was a generic response telling me to call them.
Now, I live in Japan, so calling Nelnet is extremely inconvenient because of the time difference. I had to call late at night, around the time I’d normally be going to bed. Getting through their automated verification system was also frustrating, especially when it started asking for my ZIP code, and I wasn’t sure whether it wanted my old American ZIP code or my Japanese postal code.
Anyway, I eventually managed to speak with a representative. He told me he made some kind of adjustment to my Auto Debit enrollment that should fix the problem, but that it could take approximately two weeks to process.
While I had him on the phone, I also asked about something I’ve seen people discussing on this subreddit regarding RAP’s interest benefits and Auto Debit.
Specifically, I asked whether there was a possibility of losing the interest benefits if an automatic payment didn’t process on time because the payment date fell on a weekend or there was some kind of processing delay.
He assured me that as long as Auto Debit was enabled, I would still receive the benefits. He said the benefits might not appear immediately, but that I shouldn’t worry about losing them because of processing delays.
I’m not entirely sure how much I trust that answer, especially after reading some of the experiences people have shared here.
My other concern is the interest that’s continuing to accumulate while all of this gets sorted out. I’ve already accumulated approximately $100 in interest since my last payment, and the representative told me that once everything was processed in about two weeks, RAP’s interest benefit should take care of it.
Again, I’ll believe that when I actually see it happen.
The reason I’m particularly concerned about this is that I’ve spent a long time paying down thousands of dollars in interest that had accumulated on my loans over the years. I finally managed to get rid of all that accumulated interest, and the last thing I want is to watch it build up again.
I’m seriously considering making another payment this month just to keep the interest under control. The representative told me that making an additional payment now wouldn’t interfere with my RAP benefits once everything was properly processed, but I’m still somewhat skeptical.
It’s just frustrating because I switched to RAP expecting things to start working in October, and now I’m having to chase Nelnet around just to get my payments set up correctly.
My advice to anyone switching to RAP is to keep a very close eye on your account. Don’t automatically assume everything is working correctly just because you’ve been approved. If something looks wrong, you might have to call them to get it straightened out.