I have a bachelor’s degree in psychology and I’m currently pursuing my MSW, but my first case management job has honestly made me question whether social work is even the right career for me.
I started working as a preventive services case planner in April 2026 in an intensive preventive services program, and when I say intensive, I mean INTENSIVE lol. This was my first case management job, and I genuinely had no idea what I was getting myself into or what case management really involved. I’ve honestly been miserable ever since I started.
When I first started, my caseload was six families, and now it’s increased to 12 families. Our program requires us to conduct TWO face-to-face visits PER WEEK with EACH family. That’s potentially 24 visits a week with my current caseload alone! On top of that, we’re responsible for seeing the children, which sometimes means conducting school visits. Some families live 40 minutes away, so between traveling, coordinating schedules, completing visits, and making phone calls, it’s incredibly difficult to manage everything.
And then there’s the ridiculous amount of paperwork. Between FASPs, progress notes, psychosocial assessments, CANS, PCFs, service plans, and everything else, I feel like I’m constantly drowning in documentation. There’s barely enough time to complete everything when we’re expected to spend so much time out in the field.
What makes it worse is that I don’t feel like we were properly trained. Another coworker and I were hired around the same time, and we were both confused about certain responsibilities and services we were supposed to provide. He actually quit last week because he couldn’t take it anymore. Since then, some of his cases have been reassigned to me, and management expects me to immediately complete everything required for these new families within the same week, despite barely knowing anything about them.
I recently had my six-month probationary evaluation, and management decided to extend my probation because I’ve been falling behind. What frustrated me even more was that my supervisor complained about me calling her before home visits to ask questions or seek guidance. She told me I shouldn’t be calling her while I’m out in the field unless it’s an emergency. This is literally my first case management job, and I don’t feel like I received enough training to confidently handle every situation independently. I honestly feel unsupported.
What I don’t understand is how management can acknowledge that I’m struggling to keep up, extend my probation because of it, and then continue assigning me more cases. It feels like the agency prioritizes meeting clients’ needs without considering how overwhelmed its employees are.
At this point, I’m completely burned out and honestly going to quit . I’ve already accepted another job and am just waiting for my start date to get closer.
Before this position, I spent almost six years working in a hospital as a patient care assistant. Although that job had its challenges, I enjoyed being in a hospital environment, staying active, and having more hands-on patient interactions. I didn’t realize how much I would dislike the constant phone calls, service coordination, and administrative responsibilities that come with case management.
Idk am i wrong for wanting to quit? is this normal for all case management jobs to be this way?