I’m generally happy with Mint except for one problem. When I get into a large crowd situation, like a football game or state fair, texting and internet grind to a halt. I can’t do either until I get away from the crowd. Others with me on other carriers are slowed but not stopped. Is there some work around for this?

I bought a Minternational pass to use this past Monday. When I tried to activate it it got stuck on "Activating". I had to wait most of the day to talk to customer service. Once someone was finally available, after trying several things they told me there was a "backend error" and they would have to escalate it to another team to fix it "in 1 to 4 days". I was on a 4 day trip so that seemed pointless, and I asked for a refund. You can see in the chat that they agreed. I bought a SIM at a local store and finished my trip. When I got home I saw that I didn't get refunded and that the pass was now active. I went back to customer service and asked for the refund. After going around several times they kept telling me that their "policy" prevents them from giving me the promised refund. They eventually advised me to do a charge back with my credit card. Ultimately I did that and my card company gave me the money back, but because it was a small amount (~$25) the card company just ate it and didn't take the money back from mint. It was an infuriating, stupid, waste of time all around, on my trip and after. I would never buy a Minternational pass again, and it really has me thinking of leaving mint when my prepaid contact is up.

MMS has been broken on my iphone 16 for weeks. Mint says its a known issue so I just need to wait and I guess magically it will start working again at some point. The customer system is an unbearable maddeningly frustrating time suck and this makes no sense.

so my phone gor run over, they open a ticket and sajd they will call me back since I also miss spelled my emaI, it’s been 2 days and no call back I text support and they say we can’t do anything since “ you didn’t verify your account correct with the questions” is my number now gone because I can’t even get the emails to verify my account since I bought .con instead of .com.

I bought two separate six month unlimited promo plans for family. Each under different email accounts for different numbers. Both are sim kits. I haven't activated either of the plans yet. Still sealed in the mailed envelopes.

How do I cancel only one and get a refund? Is there a deadline or can I wait a month? Do I get all the money back or is there a deduction?

Thanks

I bought this Pixel 10 from Mint 60+ days ago. Fully paid off. But the phone is still locked. I am trying to install another eSIM, and it's saying that the phone is locked to the previous carrier. I have a travel plan coming up, and I am extremely frustrated. Customer care is saying that the phone is unlocked! Phone was activated with Mint esim and I just did a factory reset as well. What should I do now? Any suggestions?

I am regretting the decision to join Mint.