I want to sit here and give mint Mobile a hard time. Nothing in life is perfect though genuinely. I look forward to seeing how unlimited is presented. Because truthfully there are three unfortunate guarantees in life. Death, taxes, and mint gaslighting u about recovery fees and the unlimited is really capped(now I'm gathering it's a comfortable 50 to 70 gb) which is well within my usage envelope. So me likey. So even at the pretty cheap 180 I pay for surprisingly solid cellphone service I'm gonna save 105 thru the 6 months and I can kinda set it forget it. Stoked. I already checked the promo to confirm the 75 dollar cost. And since this isn't my first rodeo I'm aware of the recovery fee. Among many nuances of mint Mobile. One of them being the recovery is not always forthcoming. I personally just see it as an activation fee I can sometimes get discounted. But I often utilize mint. I'm cheap and can't help but port around looking for deals. Ive run into some operators and had some crazy happenings. But with mint I know nearly exactly what to expect to the t.

1. The recovery fee will be smudged in some way. It won't be hidden or explicitely described. It's not taxes by the govt. It is used to recover their overhead. Not rocket science. Gotcha. But sometimes they don't let you know til right at checkout. No biggie really. In the past I used to get 5 bucks off for buying the 1 bucks starter kits from Amazon. And even longer ago u could use those starter sims to replace a lost or damaged sim instead of being mailed one for 20 bucks. Those were indeed the good ole days when your ingenuity could overcome the mans attempt at pulling u down.

I digress. This time I was purchasing and it listed recovery and taxes but they were not populated with correct numbers simply stating zero. And then something strange happened I got to a page and it showed 60 dollar; 0 rec fee; 0 tax or snacks trax crackem fee. under it to my astonishment it said place order. I almost fell for it nay I did for that nano sec. Lol. I briefly checked to confirm my suspicion that this would place the final purchase. Indeed it did. Like clockwork I'm not charged 60 but 75 on the next page. This seemed like an astonishing escalation of the recovery hide and seek. To put place order quote me a number. Knowing theyd add 15 dollars. I know it and they know it. Had it been my first time, let's just say a lesser man would have argued with the chat bot about being principled in my best vernacular so I could feel posh. And the chat bot was both dismissive and quite polite lol. I couldn't help but school him. Screenshots saved. Could not stop myself. My bizzle!

B: although I just purchased my plan I'm expecting another discrepancy. When I sign into the app with unlimited it will say use all the data u like its unlimited. And if I do go over that fine print cap that is sufficient for most users it will then say you've hit the limit sol bud. And I think u can buy more high spd data cuz the unlimited left after that is actually a brick wall. they say 512k or dial up but its a hard cap. They usually include ur hotspot toward the total data which is surprisingly fair and now I think that wd make it a very manageable 70gb of nearly premium wireless. It's cedes priority to TMobile post and prepaid. But like visible it is pretty close to that standard unless you hit that cap but I knew about it and was pleasantly surprised at its expansion. Tldr......

Pps; I post this cuz I'm a whiny chz lover. But mostly to ask why. Everything about the product is so legit. My provider now visible I had a nuclear bomb of an incident the first time I used them it was insanity. Even after basically being a net plus monetarily they almost stole my phone number having never truly provided cellular service until a hidden unnamed guardian angel technician saved the day and it was basically slow motion miracle in the making I had accepted the loss from already(luckily). Mint has never not provided above average service with the lowest prices in town. I just wonder why this persists in the company and indeed where it comes from. It is unnecessary and kinda heartbreaking that the company I have had the best track record for service interruptions and transfers and speeds; also can't help but gas light me every time and doesn't even take the time to know we've met like 5 or 6 times. Well I wish I had more to offer but that gem is a kinda sad story. No tears yet but if u feel compelled to cr..... No that's .... Fine ..... Maholler and aloha!!!!

Just curious if this is a possibility. I'm pretty sure I bought my existing phone 3 years ago through Mint along with paying for an annual plan. Obviously this phone is pretty old now and I'm trying to figure out if it's possible to take advantage of one of the current offers as an existing customer. I can't really find it in their FAQ and the chat bot assistant is basically useless. My plan is set to renew in a month or two so I have a bit of time to figure it out.

UPDATE: So apparently there is no real way to block someone's number from calling you as doing such only sends them to your voicemail so they can ad infinite leave you voicemails for forever! So the only option is to deactivate my voicemail which I don't use anyway. But I'm not finding any answers as to how to do that on my Samsung A23. Any input would be appreciated!

Hello

I want to preface this post by saying me and my husband LOVE MINT and have had it for two years already. We pay it in full for the savings and not having to worry about the bill. We used to pay over $120 a month with Sprint/T-Mobile so switching over was a no brainier and has saved so much money. We've never even had network issues even when traveling.

But

In the last month my phone number must have gotten sold on the dark web somewhere because I now randomly get 20-30 calls from spammers who leave voicemails. It's all day long! I've tried blocking the numbers but of course they just spoof new ones each time. I tried disabling the notifications I have a voicemail since it's distracting but you can't. Scam calls are a known problem in 2026, I get it, there's not much you can do. Seeing as they're leaving voicemails I'm probably just going to deactivate my voicemail since scammers are the only ones to leave messages anyway.

My real issue is this family member who will not stop calling me. I've blocked her number finally but her calls are still ringing through?! And what's worse is she's leaving voicemails too. How can I fully and completely block her from being able to call me? She's not using a new number each time, it's literally the same cellphone number she has she's calling from.

In the call history it shows her number as blocked. When I go to add her number to the block list it tells me it's already blocked. So why is she able to call me and leave a voicemail???? Someone please help...

My Mint plan just auto renewed for the first time, and they took my money and turned off my phone. I’ve been trying to resolve it for over 24 hours and I am stuck in a loop: I call, they create a ticket, then say they will call back which they can’t because they turned my phone off, and it goes nowhere.

Three agents have confirmed that the payment has been made and this is Mint’s error. Has anyone else had a similar experience and if so, how did you break the loop? Feeling beyond frustrated!

I do with sales type of job and my phone is my lifeline as I am on the road the whole day and constantly making phone calls and responding to email. I do use my hotspot for my laptop as well, but I’m only using a few GB a month. I’m not always in a major city and travel to people’s homes as well as offices (which aren’t the issue because I can usually use Wi-Fi). I’m nervous about making the switch from Verizon. Advice?

See title. I have been going back and forth with Mint and Allstate regarding my phone coverage. I seem to recall getting it as a bundle when I first purchased the phone, but now Mint is saying it wasn't included. When I look at my order, it looks like Allstate is on there as a line item, but in the app it doesn't show it being covered.

It sure seems to me from reading this order that I *did* get coverage. Why would they include it in the order if I didn't receive it?

My contract with AT&T is for another 45 days (Cancelling now means paying an extra $60).

So, technically, can I buy this plan right now (the offer expires in 3 days) and then activate it right before 45 days?

If so, how does it work. Don't have have to provide port in info while signing up? I have a phone that only supports eSim. I don't switch carriers regularly. So, I am very new to this.

I would really appreciate if anyone could ELI5.

6 years ago I tried Cricket pre paid, straight talk pre paid and then tmobile pre paid because I was not happy with data speeds during peak hours. I would not be able to load a YouTube video or simply check my social media. My break and most used times are during these hours and at night.

Have they improved or am I stuck with post paid plans for my needs?

Good morning! I have been on T-Mobile for the past 3 years and the prices are just outrageous for 2 lines, phones paid off. I've been looking into Mint and (stupidly) scared to make the jump. Just wondering on opinions, I need to save money on my phone bill.

I live in Iowa, don't travel all that much but have a trip coming up to Florida.

I recently purchased four eSims with plans to move my family phone plan from T-Mobile to Mint. I was successful with transferring the first two lines but for some reason the third line was ported and had it's eSim activated without being prompted to set up an account. How that happened I have no clue. We used the app to activate the eSim and were prompted to log into an account, never to set up the account.

I called customer service to seek help and they confirmed the number was transferred over from T-Mobile to Mint and that the eSim was activated. However, they also shared that there is no email or account name associated with this line. We cannot log into the account to finish setting up this line because of this and customer service has been no help. I have an open ticket but because they were unable to authenticate our information (whatever that means) I have to wait another 30 days until the ticket is finished processing before they can add any account information to this line. I've had to open up another line with T-Mobile just to ensure my sister has a working phone while this is sorted out and am incredibly frustrated by how confusing and unhelpful the customer service agents have been.

I just got off the phone with them where they once again confirmed that the line is lacking account information. I asked them to escalate this to someone higher up since I am fed up with calling and getting the same answers. They said I'd have to call back again tomorrow since there are no supervisors available to help me. I am losing my mind here!

Has anyone else had this problem? Is there anything else I can try in the meantime?

I live in a rural area currently have T-Mobile. The 5G coverage is pretty good out here and overall my T-Mobile 5G home internet works good until the card starts to go and I just need to replace or get the newest model modem.

My question is, those who have switched and had a similar situation, how has your experience been? Unfortunately the MINTernet says its not available in my location, and I'm considering asking their customer service why, but 257 a month for 2 phones and internet is ridiculous. Any insight is appreciated.

So, I just learned that I can't use my Mint Wallet funds towards my next bill?? I think I made the mistake of trusting someone here 😭

about 10% of plan, what do they recover? visible/us mobile are all included

A mint video i watched said a physical sim card takes a few days. I do I request that from Mint if I dont an account yet?

Has anybody had bad experiences with data throttling on the unlimited plan? I am thinking about switching from Verizon and that’s the only thing I’m concerned about!

I and my family are taking a 2 week vacation in Europe. We'll be in Switzerland, Germany, Austria and England. I plan to try to be on wifi whenever possible, but I've heard that some cell service will just work without needing to purchase an ESim or extra international package. What should we expect with Mint?

If I change the email on the account today, will I be able to install esim to a new device so I can keep my number? Or there is a 30 day lock?

Will it send confirmation to the old email first?
I do not have access to it right now.

Phone was lost or stolen. It is locked down, not concerned anyone getting in but can’t track last whereabouts until I get access to iCloud again.

I just need access to my number to get into all 2 factor authentication accounts.

Still waiting for APPLE to change my number to something else since Mint is taking too long to call me back or get this resolved. Been 2 days and I still don’t have access to any phone contact, number, bank, email etc.

Been here 4 years. Moved from Sprint with my number. I plan to port the number again because dealing with this should not be that difficult.
I’m need access to certain apps for work tomorrow.

I was an early adopter of apps like Dashlane and auto generated passwords. I don’t have access to Apple passwords and or my NordPass because of this phone number. I will be buying a phone book to write down every important contact and black book of passwords and lock them in a fire safe. Leaving all of this to technology will have you locked out of everything. I’m going to be like the boomers who used to call in with their password books.

Highly stressful that one company is standing between me and the rest of my accounts.

I have not had any issues with my service, but as the title states, I am very frustrated with the customer service.

I am on my sixth month of service, but the Pixel 10 phone I purchased from Mint Mobile 6 months ago is still locked. I have contacted customer service both via the app and phone call and all that has gotten me is a text message saying my phone was successfully unlocked on 6/9/2026. Apparently their definition of "successfully" is not the same as mine.

I need to get this resolved.

I bought a Minternational pass to use this past Monday. When I tried to activate it it got stuck on "Activating". I had to wait most of the day to talk to customer service. Once someone was finally available, after trying several things they told me there was a "backend error" and they would have to escalate it to another team to fix it "in 1 to 4 days". I was on a 4 day trip so that seemed pointless, and I asked for a refund. You can see in the chat that they agreed. I bought a SIM at a local store and finished my trip. When I got home I saw that I didn't get refunded and that the pass was now active. I went back to customer service and asked for the refund. After going around several times they kept telling me that their "policy" prevents them from giving me the promised refund. They eventually advised me to do a charge back with my credit card. Ultimately I did that and my card company gave me the money back, but because it was a small amount (~$25) the card company just ate it and didn't take the money back from mint. It was an infuriating, stupid, waste of time all around, on my trip and after. I would never buy a Minternational pass again, and it really has me thinking of leaving mint when my prepaid contact is up.

I bought a new phone and want to give the phone to someone abroad. This handoff would be before the 60 day period. Would the phone unlock itself when abroad?

Normally my data meter renews on the 12th of the month. every day the app says it will renew tomorrow. As of today the 18th this is still the case. Anyone else with this issue?

I’m generally happy with Mint except for one problem. When I get into a large crowd situation, like a football game or state fair, texting and internet grind to a halt. I can’t do either until I get away from the crowd. Others with me on other carriers are slowed but not stopped. Is there some work around for this?

so my phone gor run over, they open a ticket and sajd they will call me back since I also miss spelled my emaI, it’s been 2 days and no call back I text support and they say we can’t do anything since “ you didn’t verify your account correct with the questions” is my number now gone because I can’t even get the emails to verify my account since I bought .con instead of .com.