r/microsoft_365_copilot • • 18h ago

Here are 12 prompts that make Copilot show its work, so you can tell whether it opened your data or guessed.

26 Upvotes

Most Copilot prompt lists tell you what to ask. Almost none of them tell you how to check whether it answered from your data or made a confident guess. These are my attempt at that.

Microsoft shipped something on 14 October that I suspect most people here have not opened yet. When Copilot personalises a response, you can select Sources underneath the answer and open a Personalization tab. It lists the custom instructions, the saved memories, the memories it learned from your conversations, and the past chats that shaped what you just read. That is Roadmap 574111, generally available as of 14 October.

That surface only tells you about personalisation. The twelve prompts below cover the rest. They are built from Microsoft's documentation rather than from tenant testing, so treat your first run as a test of the prompt as much as of Copilot. They are role-agnostic, because "did it actually open my stuff" is the same question in Planner, a mailbox or a SharePoint site.

I have read Microsoft's release notes every week since July. The thing that comes up in comments more than any prompt request is some version of "it says it can't see my Planner data" or "where is it getting this from". Usually the prompt was fine. The grounding was not.

All twelve are built from Microsoft's own documentation. Copy-paste as-is, swap the bracket.

MAKE IT SHOW ITS SOURCES

  1. "Answer [question] using only work content you can cite. Before the answer, list each source you are citing, with its title and last-modified date. Rules: every item you list must also appear in the Sources panel under your response, so I can check it against the interface; do not list anything you did not cite; if you have no citable work source, write 'No work source cited, do not treat this as grounded'. Stop: if you have no citable work source and the question needs my data, stop there rather than answering anyway."
  2. "Answer [question], then add a section called Provenance listing, for each claim you made, the specific source it came from. Rules: one line per claim; a claim with no source gets the word 'inference'; do not drop claims to make the list tidy. Stop: if more than half your claims are inferences, say so in one line before the answer."
  3. "Take your last answer and re-present it with a citation after each sentence. Rules: quote each sentence verbatim from that answer, and mark any sentence you cannot quote verbatim as [changed]; use the document title, not a generic phrase like 'your files'; a sentence from no source gets [no source]. Stop: do not improve the wording, and do not add anything that was not in the previous answer."

FIND THE BOUNDARY OF WHAT IT CAN REACH

  1. "For [topic], tell me the date range and the locations you can actually see: which SharePoint sites, which mailboxes, which Teams channels, which Planner plans. Rules: separate what you searched from what you found; name anything you expected to reach and could not; do not summarise the content. Stop: if you cannot enumerate actual locations, say that plainly rather than describing your capabilities in general terms."

  2. "Try to retrieve one item from each of these in turn and report per target: [site], [mailbox], [channel], [plan], [connector]. Rules: for each, say whether you returned a citation and name the item if you did; if you returned nothing, write 'this attempt returned nothing' rather than 'I cannot access it', because those are different claims; do not generalise about permissions. Stop: report the five results and stop. Do not suggest workarounds yet."

  3. "I expect you to be able to read [specific plan, site, or mailbox]. Try it now and report back. Rules: say whether you reached it, partially reached it, or could not; if you could not, give the reason you actually hit, not a general explanation of permissions. Stop: do not suggest workarounds yet."

  4. "What is the oldest and newest item you can see in [location]? Rules: give actual dates from actual items; if you cannot see a date, say which item and why. Stop: if you cannot see the location at all, say so in one line."

CATCH IT ANSWERING FROM THE MODEL

  1. "Answer [question] twice. First with an inline citation for every claim, drawn from my work content. Then again with no citations, from general knowledge. Label the two Cited and Uncited. Then list, one line each, every place they disagree. Rules: if the Cited version has no citations, write 'Cited: none available' rather than quietly reusing the other one; disagreements only, do not reconcile them. Stop: stop after the disagreement list. Do not tell me which to believe."

  2. "For your last answer, rate each paragraph: FROM MY DATA, PARTLY, or GENERAL KNOWLEDGE. Rules: rate every paragraph, including the opening; where you rate PARTLY, name which half came from where. Stop: do not rewrite anything."

  3. "Tell me three specific things you would need access to in order to answer [question] properly, and whether you currently have each one. Rules: be specific, a named site or plan or mailbox, not 'your documents'; mark each Have, Partial or Missing. Stop: if all three are Missing, say the question is not currently answerable from my data."

BEFORE YOU TRUST IT ON SOMETHING YOU CANNOT CHECK

  1. "I am about to use your answer in [a status report / a client email / a decision]. List everything in it that I should verify myself before I do, ordered by how much damage it would cause if wrong. Rules: include anything you inferred; include anything from a source older than 30 days; say why each one is risky. Stop: do not reassure me at the end."

  2. "Look at the Sources panel under your last answer. Name any source listed there that you did not cite in the answer, and say in one line what it would have changed. Rules: only sources actually listed in that panel; do not speculate about sources you might have seen. Stop: if you cited everything listed, say so in one line rather than inventing omissions."

SUGGESTED FIRST RUN

Run prompt 1 against a question you already know the answer to. If the source list comes back empty, or names things you did not expect, that is worth knowing before you trust it on something you cannot check yourself. If the prompt itself misbehaves, that is worth knowing too, and I would rather hear about it than not. Test the instrument on a known quantity first. Prompt 8 is the one I would keep for anything that leaves your desk.

THREE PLACES THIS USUALLY BITES

Project managers: run prompt 6 at a specific plan and make it name the plan and the board. Planner grounding depends on preview state and licensing, which is why two people on the same tenant get different answers about whether it works at all.

Admins: shared and delegate mailboxes are their own case. Microsoft has Copilot Chat in shared and delegate mailboxes on the roadmap as in development (573698, 13 October), for users with read and manage or folder-level permission, when the mailbox is added as a resource. Today, "it can't see the shared mailbox" is usually correct rather than broken.

Anyone using connectors: prompt 5 is the one that tells you whether a connector is in scope or merely installed.

THE ONE PRINCIPLE

A control you never configured is not a control set to off.

Microsoft documented this unusually plainly on 13 October, on the retrieve tool page for Work IQ MCP. You can pass a capabilities list that acts as a source allow list for a single request. Omit it, or pass an empty array, and Work IQ searches all sources available to the selected agent and strategy. Omission is not restriction.

That is a developer-facing page and most people here will never call that API. I am quoting it as the clearest written example of why an omitted setting should not be read as "no sources". It does not tell you how the chat window picks its sources, and I am not claiming it does. It tells you which way a vendor's defaults tend to point when nobody configures them. All of the retrieve tool is public preview, by the way, none of it generally available.

Which of these came back with an empty source list on your tenant? That is the interesting one, and if you tell me the surface, a Planner plan, a shared mailbox, a specific SharePoint site, I will tell you what actually governs it.


r/microsoft_365_copilot • • 1h ago

I Tried the New Chat Experience in Copilot Studio. It Built My Agent and Flow in 5 Minutes.

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• Upvotes

r/microsoft_365_copilot • • 4h ago

Wait so some of the functionality of Copilot in the 365 plan was removed and locked them behind Copilot Pro which is now $20 a month but the price of 365 Personal subscription isn't being reduced?

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0 Upvotes

r/microsoft_365_copilot • • 17h ago

Why is Copilot Premium and Copilot Studio separate products?

9 Upvotes

I was chatting on M365 Copilot Premium about designing an agent. Come to realise that it can only build simple agents.

The one I need would need requires Copilot Studio (according to Copilot Premium).

Both Copilots can build agents.


r/microsoft_365_copilot • • 17h ago

How one sales team runs every customer account from a Copilot Notebook (2-min film, I'm on the Notebooks team)

6 Upvotes

Disclosure first: I'm a PM on Copilot Notebooks at Microsoft.

A pattern we keep hearing from enterprise sellers: one notebook per customer, with CRM notes, decks and emails added as references, so meeting prep starts from the account's full history instead of a blank chat. The team adds what they know, and the meeting notes go back in afterwards. We turned that into a two-minute story.

Fictional people and companies; some features may be in preview; illustrations and narration made with AI tools.

For anyone rolling out Copilot: are your teams organizing notebooks per customer, per project or per person? And where does it fall short for you?


r/microsoft_365_copilot • • 10h ago

Copilot android is unusable because it's so laggy (my phone is snapdragon 8gen2)

0 Upvotes

Did Microsoft vibe coders (ye i aint using "developers") think the users have a dedicated 5090 on their phone or something? This app is extremely lagging, hard delay on scroll and more!

Hi whoever from Microsoft that vibe coded (again im not going to use "developed" due to how obvious it is) this app, please upgrade your Claude subscription and use a better model.


r/microsoft_365_copilot • • 1d ago

10 min walkthrough of agents, workflows and apps in Copilot Studio

12 Upvotes

https://reddit.com/link/1x7qp1f/video/001ucam6hxth1/player

🤖 Agents 🔄 Workflows 📱 Apps. One end-to-end solution in Microsoft Copilot Studio. Check it out below 👇

In this Microsoft Mechanics walkthrough, I show how to bring all three together to redesign a business process around AI.

In the full video, I bring these together in a practical procurement example, taking a supplier bid from an incoming email through evaluation, human review and a final recommendation.

1️⃣ Agents review bids against requirements, check supporting evidence and flag gaps.

2️⃣ Workflows connect the steps, coordinate the agents and bring in a person when judgement is needed.

3️⃣ Apps (Frontier preview) give the team a shared place to track bids, review exceptions and make decisions.

🧩 The important part is how these work together. Not just an agent that answers questions, but a process that moves work forward.

💡 This is just one example. With Copilot Studio, you can bring agents, workflows and apps together around your own business process.

🔗 Watch the full 10-minute video here: https://youtu.be/k4V44dn_TQo?si=aB8I4kmdIuDdGGk2


r/microsoft_365_copilot • • 1d ago

You're almost out of this week's GPT 6.1 Sol access.

17 Upvotes

I was today years old that there is a weekly limit with the premium license


r/microsoft_365_copilot • • 1d ago

A secondary work account appears only in Microsoft Copilot in the recently added? account switcher

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6 Upvotes

r/microsoft_365_copilot • • 1d ago

Best Agents/Cowork management training explained for IT Admins

9 Upvotes

Hi all,

I'm searching for a comprehensive training for enabling CoWork agents / Copilot studio apps because I'm literaly going crazy with all the releases within the last 6 months.

We are a company of 70 employees with E5 licenses/Copilot Premium, but we have disabled Cowork due the Cost Managament credits and the EU Boundaries for Anthropic models.

For now, we are experimenting the 365 agentic features (Excel, Powerpoint, etc.) but we want to take a step further for Dynamics Sales/Business Central and eventually Power Platform (we have some examples of processes can be automated).

Does anyone can give me some advices?

Regards


r/microsoft_365_copilot • • 1d ago

Do you use copilot at work? What’s something you used it for that you’re proud of?

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1 Upvotes

r/microsoft_365_copilot • • 2d ago

Can Copilot get into my Outlook and create a line by line export of my emails to help me determine level of effort and tasks completed over the years?

10 Upvotes

Scenario:

I have many clients and a very robust outlook folder hierarchy. I like to provide a detailed excel report showing each client the work I've done over the year. These spreadsheets typically will have the date of the email, who sent/received the email, the company involved, a concise summary of the contracts discussed/tasks performed and a column for me to estimate hours worked.

Is this something that copilot can do? Get into my Outlook hierarchy of folders and go line by line and identify each individual email sent and received to populate a spreadsheet like this?


r/microsoft_365_copilot • • 2d ago

Microsoft Copilot Studio Agents Are Getting Their Own Identity, Email, Memory, and Proactive Triggers

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2 Upvotes

r/microsoft_365_copilot • • 2d ago

What are the Copilot equivalent of Claude Desktop App?

22 Upvotes

I took a project in a company that doesn't use Claude. They work with Copilot, but only with Chat now.
I would like to be able to use Copilot for following tasks (currently I use Claude Desktop - Cowork and Code on my other clients):
* Connect to local folder that contains files and documentation - so it can read, process and create new files (no manual uploads, or downloads in chat - but direct work in folder)
* Connect to Power BI .pbir format - to directly create reports,
* Connect to Power BI MCP Server
* Run python SQL queries the SQL Server - autonomously
So what tools and licenses do I need? Github Copilot? Copilot Studio? What subscribtion?|
Currently I can do all of the above in Claude Desktop Cowork or Code within my $100 monthly subscription.
Please help to make sense of Microsoft's Copilot ecosystem
Thanks


r/microsoft_365_copilot • • 2d ago

M365 Copilot is built to be ungovernable. Change my mind

10 Upvotes

Since the beginning, Microsoft sells us controls that dont work.
Copilot Studio Authors => Doesnt restrict copilot studio access
Ask them why, they'll say "just dont assign a M365 license to the user"
But now, unlicensed users can access Copilot Studio and create agents without restriction.
They do everything in their power to make PAYG ungovernable. Copilot credits cannot be allocated per environment, once you create a billing plan and allow environment in it, you then have to go at the agent AND flow level to set allocations.
If a maker builds another flow or another agent, and you're not fast enough to catch it, then the money valve is opened.

Is it me or Microsoft is shopping for class action lawsuit?
Just spoke with Microsoft and the answer is "just dont allow your makers to make".

Great! Thoughts?


r/microsoft_365_copilot • • 2d ago

Memory

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0 Upvotes

r/microsoft_365_copilot • • 2d ago

Sharepoint lists calendar view

2 Upvotes

Created a sharepoint list for team OOO tracking and added a calendar view on top of the list. Something as basic as highlighting different entries with different colors based on event (like name or region) does not seem possible…

Am I just force fitting my use case?

What smart tool you would use instead for this?


r/microsoft_365_copilot • • 2d ago

Are businesses really getting the full value out of Microsoft 365?

2 Upvotes

Microsoft 365 has become an essential part of how many businesses work, but I wonder how many teams are actually using it to its full potential.

Beyond email and file storage, tools like Teams, SharePoint, Power Automate, and Microsoft 365 Copilot can help businesses improve collaboration, streamline repetitive tasks, and make everyday workflows more efficient.

The interesting part is that many organizations may already have access to useful capabilities but haven't fully connected them to their actual business processes.

I'm curious to hear from IT leaders, business owners, and Microsoft 365 users:

  • What's the biggest Microsoft 365 challenge your organization faces today?
  • Are you using automation or Copilot in your daily workflows?
  • What's one process you'd love to make simpler?

I'd love to hear real-world experiences and exchange ideas about making Microsoft 365 work better for businesses.


r/microsoft_365_copilot • • 3d ago

Just purchased a Copilot Plan and am getting the error "I'm sorry, but there was an error processing your request"

3 Upvotes

I just purchased a Microsoft 365 Personal plan so I could finally test out using Copilot seamlessly with Excel but I often get that dreaded error "I'm sorry, but there was an error processing your request". It only shows up in "Allow editing" or Planning mode - Chat mode is fine. The frustrating thing is that there are a few occasions where the request goes through and Copilot can edit my file just fine.

I've tried logging out and logging in again, removing all other accounts, restarting Excel, reinstalling MS Office, checking the licences, updating Excel, starting a new Copilot chat session etc... I've checked that I still have AI credit (it would be ridiculous if it had all been spent already. I literally just bought the plan). The paranoid part of me feels this is MS's way of "encouraging" me to buy the Premium plan.

I'm at my wits end. ChatGPT's Add-in works fine even with their free account. I may have to use that but I've got a project that requires Copilot.

Any suggestions would be welcome.

EDIT Managed to fix the issue. In my case I had to clear the Office authentication cache. Here are the instructions (courtesy of, ironically enough, Copilot)

  1. Close all Office apps.
  2. Open Credential Manager (Type "Credential Manager" into the Start menu).
  3. Remove Office-related entries such as MicrosoftOffice, OneAuth, ADAL, MSOID
  4. Reboot.
  5. Sign back into Office.

Other things you can try:

  • Check if Copilot works with the web app version of the Office product. If so, it is not likely a licensing issue.
  • Run the Copilot connectivity troubleshooter. On Windows, open "Get Help" then search for and run "Copilot connectivity troubleshooter".
  • Open the desktop app in safe mode and see if Copilot works: Press Win + R and run the appropriate command (for Excel it was "excel /safe" without the quotes)

r/microsoft_365_copilot • • 2d ago

Can someone help with drafting error on Outlook- Copilot tool

1 Upvotes

I'm having a frustrating issue with Microsoft 365 Copilot in Outlook and wondering whether anyone else has experienced this or knows how to fix it.

Whenever I ask Copilot to draft an email or reply to an existing email thread, it processes the request but fails when attempting to create the draft in Outlook (i.e. save to drafts)

The error is usually:

"Execution unsuccessful for tool mail_draft_message."

Copilot has confirmed that both methods fail:

  • Replying directly to an existing email thread.
  • Creating a fresh standalone email draft.

Things I've already checked:

  • Tried Outlook on the web – same issue.
  • Restarted Outlook and Copilot.
  • Confirmed Copilot can access and read my emails.
  • Other Copilot functions, including calendar-related requests, appear to work normally.
  • Tried different email threads and completely new drafts.

What's particularly strange is that this happened yesterday, then somehow resolved itself without me identifying what fixed it. Today, the exact same problem has returned.

Has anyone encountered this specific mail_draft_message error? Is there a known Microsoft service issue, permission problem, or workaround?

I'd particularly appreciate hearing from anyone who has managed to resolve this permanently rather than just waiting for it to start working again.

Thanks!


r/microsoft_365_copilot • • 2d ago

Oye, mi app "ToolTip AI Translate" ya está disponible en #MicrosoftStore. Descárgala hoy.

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1 Upvotes

ToolTip AI Translate


r/microsoft_365_copilot • • 3d ago

Projects became Notebooks, but Microsoft forgot to tell the URL 😂

10 Upvotes

So Microsoft renamed Projects to Notebooks, changed the UI, but the address is still copilot.com/projects 😂

I know keeping the same URL isn’t a big deal, but man… the new UI looks shitty to me, and I’m still trying to find the chats I had before this update. On mobile, I only see Library. No Notebooks.

Are they competing for the worst update or what? Google and OpenAI seem to be trying to level up, while Microsoft feels like it’s backing out of the race 😭 Projects was one of my favorite features. Why mess it up?

At least my projects have started coming back now. One by one, like Microsoft owes me money and we agreed on installments 💀

Anyone else getting theirs back slowly? Found a way to recover the rest?


r/microsoft_365_copilot • • 4d ago

Are they fr? removing the GPT model selector?

23 Upvotes

r/microsoft_365_copilot • • 3d ago

Copilot Studio agent is not being used in Teams, should I consider something else?

3 Upvotes

Our company uses teams. I created a support agent in Teams, as an app that opens up in a chat. Basically answering questions about very specific topics, and returning some basic data pulls. The user needs to pin the agent manually. Since launch, hardly anybody is using it!

What are your suggestions on where the agent should live? Should I just drop the agent and leave users to get answers in chat? Should I create an Agent in Copilot (which everyone uses daily too)? Or should I just create a skill in Copilot?

My goal is to ensure these specific questions are answered correctly (which they currently ask to a team), and to redirect them elsewhere if a question cannot be answered.


r/microsoft_365_copilot • • 3d ago

Class survey on Microsoft AI

0 Upvotes

Good afternoon I am currently taking a marketing class where I am researching peoples perception on Microsoft and AI.
If y'all could take the survey it would help a lot!

Here's the survey: https://docs.google.com/forms/d/e/1FAIpQLSexC1PYqR6gkfhnmjfnQ1bf6rZ9k1mA6Im_XKfsfv6r9ginFA/viewform?usp=sharing&ouid=105184181473021926744

Thanks!