Over the past one to two months, this is just about the only response I can get from messaging the hotel directly. What happened?

I've been deliberately directing my hotel stays toward Marriott properties this year, working toward Platinum Elite status in the Marriott Bonvoy program.

Recently, I prepaid for a nonrefundable room at a Courtyard by Marriott property. I completed online check-in, but travel delays prevented me from physically reaching the hotel that evening.

Marriott retained the full payment. I didn't request a refund, and I don't dispute the charge.

What surprised me was Marriott's refusal to award the single Elite Night Credit associated with the reservation.

I understand that Marriott's published terms require physical occupancy to earn Elite Night Credits. My concern isn't whether Marriott is contractually entitled to enforce that requirement. It's whether doing so without any flexibility makes business sense for a customer loyalty program.

I currently have 43 Elite Night Credits, with three additional hotel nights booked and another two expected through spending on my Marriott credit card. That puts me on track for 48 nights this year. Recognizing the prepaid reservation would bring me to 49, leaving just one additional qualifying night to reach Platinum Elite.

I contacted Marriott Customer Care, explained the circumstances, and requested a one-time goodwill accommodation or an equivalent resolution.

Their written response acknowledged my loyalty and the circumstances but stated:

"Elite Night Credits may only be granted when a member both pays for and stays at the hotel, and exceptions to this requirement cannot be made."

No alternative accommodation was offered.

I have approximately 50 hotel nights annually that I can direct toward Marriott or competing hotel groups. I would have thought retaining that business might warrant some flexibility over one night on a reservation Marriott was paid for in full.

Apparently not.

I'm not suggesting Marriott violated its published terms. I'm questioning whether a loyalty program that cannot exercise even modest discretion is particularly deserving of customer loyalty.

I would genuinely be interested in hearing how other frequent travelers evaluate hotel loyalty programs when situations like this arise.

u/MarriottBonvoy u/MBonvoyAssist

Hi, what is the option to make this work and let me remove the 2FA from my account? It is anoyng to get a code 1h after I request it and find it expired.

Trying to book a large room with 3 beds for 3 adults on booking.com and I see a warning that the selection accommodates less than 3 guests. Is this just a glitch that I can ignore?

Staying at the Sheraton BVL for work and got back last night to my door being open. I wouldn’t have been so freaked out, but it’s an external access room and really anybody could have come in from outside the hotel. I called the front desk and spoke to the manager this morning and they were apologetic but I am still so freaked out after having to make sure nothing was missing when I got in last night

Details anyone ? Sheriffs office says there’s an “ongoing” incident. Helicopters above hotel. It sounded like a loud sputtering, small airplane, but sheriffs office said it was something else.

Booked with points and only staying 1 night. Upgraded with Platinum status. My guess is because there’s no convention happening right now. Wasn’t expecting anything since almost everybody says they never get upgraded in the US.

As a side note: Thank you to the kind and friendly woman who upgraded us when we arrived at 3:45pm today to make our weekend roadtrip amazing.

Hi everyone,
I just graduated with a Master of Accounting and applied for an accounting role on the Marriott careers page.
I have years of hotel operations/customer service experience but this would be my first formal accounting role.
How difficult would it be for me to get a job through the portal without an internal referral?
Thanks!

Hey, I recently got selected to interview for Marriott’s HQ Fellowship Program for the Digital Engineering – On-Site Digital team.
The email says it’s a 45-minute virtual STAR interview with the hiring team, with possible technical questions before or after.
Has anyone gone through this interview process, especially for a software engineering or digital engineering role?
Just trying to figure out what to expect. How technical was the interview? What kind of STAR questions did they ask? Was it mostly behavioral, or should I also prepare for coding questions?
Would really appreciate any advice from people who’ve interviewed for the program before. Thanks!