r/hondapilot • u/theladylexington • 11h ago
Three Pilots In: Honda Builds a Great Car, But Its Tech Needs a Rethink
I’ve owned three Honda Pilots. When you have brand loyalty, you end up buying the same car over and over.
My second Pilot, a 2016, had very little technology that worked with my phone. It had a CarPlay like interface, but not Carplay, but it never worked well. The most annoying problem was that every time I plugged in my charging cord, the music app would take over and play the same song from my library. I never figured out how to stop it. When you get into your car, you just want to go. You don’t want to spend 45 minutes watching YouTube videos trying to fix a problem that’s hard to even describe.
I assumed a new Honda would fix all of this, since the technology would have matured. So I started shopping. My wife asked me to look at competitors like the Kia Telluride, Toyota Highlander, VW Atlas, and maybe the Hyundai Palisade. I kept hearing that their interfaces and technology were light-years ahead of Honda’s. It didn’t matter to me. I wanted the consistency of another Pilot.
I don’t think I made a bad decision. Honda makes solid, reliable cars. Across three Pilots, I’ve never had one break down. I kept up with regular maintenance (tires, filters, fluids), but I can’t remember ever taking one in because something was broken. I had one or two recalls, and both were handled during routine service. The most notable was on the 2016: the hood latch could apparently open at high speed. The hood always felt oddly loose, even after the recall fix, but it never opened on the road.
The real problem with the 2025 Honda Pilot Elite is everything runs through the center console: CarPlay, infotainment, maps, and the rest of the controls.
For some reason, Honda’s engineers seem to think you want to click ten times to switch your Wi-Fi from the CarPlay default to, say, Starlink:
- Tap the main screen to open Settings.
- Move to the next screen.
- Select “Connections” (easily confused with another menu of the same name, but I digress).
- Select Wi-Fi.
- Confirm that you want to change it.
- Tap “Yes.”
- Answer “No” when asked if you want to switch to your iPhone.
- Choose a network.
- Select Starlink.
- Go back.
This is one of the most ridiculous parts of the platform. It feels like the engineers never drove a car or used a real interface. Their idea of UX has nothing to do with reality. Who wants to do that every time they get in the car? Why not put a “Change Wi-Fi” button in the top-right corner, with an option to set any network as the default? Two or three taps, max. And many other functions work the same way.
My wife and I share the car often. She uses Driver 2 settings, and I use Driver 1. Somehow the car now defaults to Driver 2, and no matter what I try, I can’t get it to default to mine.
Another issue: whenever I plug in my phone, the car immediately takes over, no matter what I’m doing. If I’m on a call, recording a video, or listening to something, it hijacks the audio. That ruins the video, degrades the call or Zoom quality, and interrupts whatever I was doing. Then it runs through its whole routine: connecting to the Honda app and showing me the car’s status. And sometimes the sound ends up muted, so I can’t hear anything at all. The fix is simple. Ask whether I want to connect now or wait. One button.
Overall, the interface wasn’t designed for ease of use, simplicity, or the critical functions you need to change on a trip, whether you pull over or do it on the move. Someone at Honda needs to ride along with real owners who use every feature: people who drive across the country, make changes on the road, share the car with other drivers, and need to find something on the console quickly. Then they need to optimize for that. And it needs to happen before the next model comes out.
Overall, my decision was made on the fact that Honda has a great reputation and it's been ultra reliable for me over the last 20 years of owning multiple Hondas. Now, if I was making the decision today, I would definitely put tech at the top of the list of things I need. It's just too important.