I'm in a K-8 school. Is there a way to turn off the AI overview in the Google search? I have Gemini and Notebook blocked, however, the student still get the AI overview in a Google search.

I'm honestly losing my mind over this, and I have no idea what else to try. I'm hoping someone here has experienced something similar or knows how to fix it.

I manage Google Workspace accounts for our company, and Google has basically made it impossible to perform certain actions because it keeps forcing passkey authentication, even though we have multiple other 2FA methods configured.

Here's what's happening:

1. Google ONLY offers passkeys as a verification method, even for basic tasks.

Whenever I try to access sensitive account settings, connect Google services, or perform certain administrative actions, Google asks me to verify my identity using a passkey.

For example, even something as simple as changing a campaign budget in Google Ads triggers a passkey verification request. We're literally unable to perform routine advertising tasks because Google keeps demanding passkeys.

The problem is that we already have several verification methods configured in almost every email of ours:

• Google Authenticator
• Recovery/verification phone numbers
• Multiple devices registered for 2-Step Verification
• Other existing Google account security methods

But when I click "Try another way" or "Other ways to verify", NONE of these options appear.

Google just keeps offering passkeys. That's it.

Why am I being forced to use a passkey just to change a Google Ads campaign budget when I already have multiple working 2FA methods configured?

This isn't just an inconvenience anymore. It's actively preventing us from managing our clients' advertising campaigns and performing basic daily operations.

2. I can't even create or approve a passkey because Google requires a passkey to do so.

This is the most ridiculous part. When I try to create a new passkey, Google asks me to verify my identity using... a passkey.

If I try to authenticate, it redirects me to sign in again, then asks me to create or use a passkey again.

It's an endless loop.

It's literally like being told:

"You need work experience to get a job, but you need a job to get work experience."

HOW AM I SUPPOSED TO CREATE OR FIX A PASSKEY IF GOOGLE REQUIRES A WORKING PASSKEY TO LET ME DO IT?

3. Android keeps selecting the WRONG Google account.

I have multiple Google accounts connected to my Android phone.

When trying to create a passkey for one of our Workspace accounts, Google automatically selects my primary personal Google account instead.

If I manually switch to the correct Workspace account, the process resets.

I can't even keep the correct account selected long enough to complete the setup.

4. This is also breaking our Shopify integrations.

We manage e-commerce operations, and whenever I try to connect a Google account through the Google & YouTube app on Shopify, the exact same authentication problem happens.

Google demands a passkey, refuses to offer any other verification method, and prevents us from completing the connection.

This is directly affecting our ability to work.

5. I've already tried changing Google Workspace security settings.

I'm a Workspace administrator, and I've already:

• Disabled "Skip passwords" in Google Admin Console.
• Confirmed that passwordless sign-in is disabled at the organizational level.
• Tried accessing individual account security settings, only to get stuck in the same passkey verification loop.
• Checked the passkey restriction settings, but they don't provide an option to completely disable passkeys.

Nothing works.

6. Google Support has been absolutely useless.

I tried contacting Google Workspace support through the Admin Console.

The AI assistant repeatedly sent me to the same passkey support form, even after I explicitly requested a human representative.

And here's the best part: THE SUPPORT FORM ITSELF DOESN'T WORK.

I fill out the required problem description, but the form keeps saying:

"Please enter a full description of the problem."

Even though the field is filled out.

I tried different text, manually typing, and everything else I could think of. It still refuses to submit.

So now I can't fix the authentication problem, can't contact an actual human, and can't even submit the support form.

What I actually need help with:

I don't want to delete individual passkeys. I want to stop Google from forcing passkeys as the only available authentication method.

I want to be able to use my password, Google Authenticator, phone verification, or my already registered devices.

Has anyone experienced this?

Is there any way to completely disable passkey prompts for Google Workspace accounts?

Is there a way to force Google to offer other 2FA methods instead of passkeys?

Could this be some kind of Google Workspace security policy or account verification bug?

And does anyone know how to actually reach a HUMAN at Google Workspace support?

I'm genuinely out of ideas at this point. Any help would be massively appreciated.

I'm having a very hard time with Google Workspace support. For the past 6 months I've been trying to contact anybody from sales to support to try and give Google Workspace money for licensing. I would submit a support ticket though our Google Workspace admin portal, but it says I don't have the proper licensing. When I try to buy licensing, it says my domain name needs to be verified (which it is), I try to change domain name to primary and it says I don't have the proper licensing. I'm in an endless loop! I was able to talk with 1 sales person who was "redirecting" me to support and I never heard back. Emailed sales person back 3-4 times, completely ignored. Submitted several contact forms to google, completely ignored.

I've never had to work so hard to try and give a company money.

If anybody has solutions on how to contact support in this situation, I would appreciate the help. Thank you so much!

Has anyone had this problem? I created a google workspace account and somehow it merged with my personal and now that I'm trying to cancel my subscription, it's trying to delete all of my personal files with it. It's renamed the ownership of all my google drive files to under my workspace and now I'm going to lose everything if I unsubscribe. Has anyone else had this issue? Please help!

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