placed an order on September 12th. September 25th i got a notification that my order was delayed. it would ship in 3 to 6 business days. October 4th another email that my order is delayed even more with no time frame just a "we will contact you"
I tried the live chat on the website, didnt open at all. tried calling, automated message saying that my order was delayed and that they would contact me with any updates.
october 8th I email them asking for an update. they replaying saying to call the customer service line about new orders.
I reply saying that isnt relevant to my issue. they replay saying they escalated the issue, they are giving me free expedited shipping, are flagging my order as a priority, and "real time monitoring" of the status of my order.
today october 19th I get the online chat to work. ask for an update, they say they will get back to me in 2-3 business days, while I am replying they disconnect me.
I open the live chat again and ask to cancel my order, they offer free expedited shipping, they already offered that. they offer a discount, I tell them no I just want my order canceled. they say it will be processed in 7-10 business days.
in the meantime they have been sitting on over 400 dollars of my money without providing a product or service.
terrible customer service that only placates with vague promises and zero actual information about what is going on with my order.
in contrast I have ordered from other companies that reach out to you when there is a problem with your order and offer you alternatives for things they do have in stock, lenses that will fit better in your frames, or frames that can better accommodate your lenses.
do not do business with GlassesUSA. a search of this subreddit will show you other similar stories of their poor business practices.