I can't speak or meet the rider on the street in front of my building because of my disabilities. I need the rider to not call me and just come up using the lift and leave my order in front of the door of my flat, where I can get to it as slowly as I need to.

Unfortunately here the riders don't read the instructions left with the address (basically what I wrote above, but in less words), and they call me every time asking me to come down to get my order.

I understand that they are paid abysmally and they have to cram as many orders as they can during their work hours, but I assure you that they can get to me way faster than I can get to them.

Until now my (speaking) partner answered for me and just told them to please read the instructions, but I will be alone taking these orders for a while and will not be able to answer their calls.

I fear that if I don't answer the call they won't give me my food, even though I have the "leave at my door" option set.

Is there a way in the app to kind of... Block the option to call? I'm sure there's other people with disabilities that can't speak using this app...

If they have to contact me, isn't there a way to say "you can only text this costumer"? I already wrote "can't speak" in the instructions, but as I wrote above, they never read them.

If anyone has advice it would be much appreciated! ❤️

Edit: I always tip, and in my country is considered a very optional and rare thing to do, only for very very good service. I do it because I know they don't get paid much and want to help as much as I can.

Edit 2: Thank you all for your help 🫶 I'll try all of your suggestions 🤞

I’ve got my rider kit but the app keeps telling me to complete a compliance check, I’ve emailed support and they keep coming back telling me to complete it even when I’ve sent them a picture of the kit

A question more than anything else, but something that’s been really pissing me off. I’ve noticed that when I order, the driver will call me when they’re still ages away, saying they’re nearby, and then refuse to come to the front door. Why call me to say you’re nearby if you’re not actually nearby, and why am I expected to come out to meet you when I’ve ordered delivery to my door?