A question more than anything else, but something that’s been really pissing me off. I’ve noticed that when I order, the driver will call me when they’re still ages away, saying they’re nearby, and then refuse to come to the front door. Why call me to say you’re nearby if you’re not actually nearby, and why am I expected to come out to meet you when I’ve ordered delivery to my door?

I can't speak or meet the rider on the street in front of my building because of my disabilities. I need the rider to not call me and just come up using the lift and leave my order in front of the door of my flat, where I can get to it as slowly as I need to.

Unfortunately here the riders don't read the instructions left with the address (basically what I wrote above, but in less words), and they call me every time asking me to come down to get my order.

I understand that they are paid abysmally and they have to cram as many orders as they can during their work hours, but I assure you that they can get to me way faster than I can get to them.

Until now my (speaking) partner answered for me and just told them to please read the instructions, but I will be alone taking these orders for a while and will not be able to answer their calls.

I fear that if I don't answer the call they won't give me my food, even though I have the "leave at my door" option set.

Is there a way in the app to kind of... Block the option to call? I'm sure there's other people with disabilities that can't speak using this app...

If they have to contact me, isn't there a way to say "you can only text this costumer"? I already wrote "can't speak" in the instructions, but as I wrote above, they never read them.

If anyone has advice it would be much appreciated! ❤️

Edit: I always tip, and in my country is considered a very optional and rare thing to do, only for very very good service. I do it because I know they don't get paid much and want to help as much as I can.

Edit 2: Thank you all for your help 🫶 I'll try all of your suggestions 🤞

Hi! I am considering joining the union for the future protection and problems I might face as a delivery driver. Anyone can recommend particular union they are happy with? Thanks

Battery fire danger “emanates from gig business model”, says UCL study professor.

This will make interesting reading and perhaps some of you were involved in the study? Lots of stats to digest, but if data is not of interest, the story may be:

https://www.cyclingelectric.com/in-depth/battery-fire-danger-emanates-from-gig-business-model-says-ucl-study-professor

I received an email today to say I didn’t deliver an order - I’ve never not delivered an order ever to an address

The only thing I can think it was was that I was getting no answer for ages 2 nights ago at someone’s door, so I left the order at their door and as I turned around could visibly see them pick the order up and go inside

My rider agreement hasn’t been terminated but they’ve said it will be if it happens again but I can only assume it’s because I didn’t call or message the customer which I completely forgot too

Title: Delivery drivers, should we wear body cameras for our own protection? Let's discuss and find a solution.

Hello everyone,

I’d like to open a discussion with fellow delivery drivers about something I’ve been thinking about for a while: Would wearing a GoPro or a body camera help protect us while working?

As delivery drivers, we work hard every day. We deal with customers, restaurants, traffic, tight deadlines, and sometimes uncomfortable or unfair situations. Most of us are simply trying to do our jobs, earn a living, and deliver orders correctly. However, I worry about what happens when something goes wrong and we have no evidence to support our side of the story.

For example:

What if a customer reports that their order was never delivered, even though we delivered it correctly?

What if a customer makes a false accusation or a disagreement occurs during a delivery?

What if Deliveroo, Uber Eats, or another delivery platform receives a complaint, and we have no evidence to defend ourselves?

Could video footage help us prove what happened and protect our accounts from unfair complaints or deactivation?

I’ve been considering buying a GoPro or a dedicated body camera to record my deliveries for my own protection. I would respect people’s privacy, follow applicable data protection rules, keep recordings secure, and never post footage online or on social media. If an incident occurred, I would only want to submit relevant footage through the platform’s official support channels, where appropriate.

However, I also have concerns. What if a customer asks why I’m recording them? What if a restaurant refuses to let me enter or collect an order because I’m wearing a camera? Could recording create more problems than it solves? And would the delivery platforms actually accept footage as evidence?

I don’t want this discussion to be only about buying a camera. I want us, as delivery drivers, to discuss the problem and find a practical solution together.

We work hard, and we deserve to be treated fairly. We should have a reasonable way to protect ourselves when a complaint is made, especially when our income and delivery accounts could be affected.

I’d love to hear your thoughts:

Do you think body cameras are a good idea for delivery drivers?

Has anyone used a GoPro or body camera while delivering? What was your experience?

Have you ever faced a false non-delivery claim or an unfair complaint? How did you handle it?

Would Deliveroo or Uber Eats accept video evidence to help resolve a dispute?

What alternative solutions could protect drivers while respecting customers’ privacy and restaurants’ rules?

Please share your honest opinions and experiences, whether positive or negative. If there is a better solution than wearing a camera, let’s discuss it.

We are all working hard to earn an honest living. Let's share our experiences, support one another, and find a fair solution that protects both delivery drivers and customers.

Thank you, everyone. Stay safe out there!

Doing a shift today, as per usual, getting notifications to pick up orders, I get to Tesco, and what do you know, nothing has been packed. Why TF am I getting notifications to pickup orders than haven't even been packed?! The system is so un organised they can't even tell me, when they will pack my order. WTF. Now I'm waiting around again for when one of the packers will eventually get to my order, when that will be who knows! This is unacceptable.

Looks like they’re pulled the Shell 40p perk early. Just had an email saying last day today….I thought it was all of October?

I've ordered rider kit almost 2 weeks ago and they haven't dispatched it yet. I'm wondering if there's any way of contacting them. I tried emailing and app chat but I got no response. Any ideas??

Happened twice, last night and just now. Last night I had a VPN on when working and came home turned it off and then got asked to login again. Today I have the VPN back on and went on the app and it had completely logged me out again. I normally have a VPN on when working and this hasn't happened before. I would suspect unauthorised login attempts but then I would have got emails with verification codes which I haven't...

Restaurants marking the order ready when it's not actually ready has become so prevalent, that it actually just defeats the purpose of being able to mark an order ready. I spend more time waiting at restaurants when it's marked ready now than ever and it's really starting to wind me up.

I have heard the different reasons why restaurants do this but it should be penalised.

I’m on a moped, just wondering if it is worth it to go in the rain? What is your experience like and is the lay worth it?
Most importantly what do you wear to stay dry and warm? What about tour phone do you use waterproof phone cases?

Do riders on electric bikes even bother coming out?

Last Friday, I accepted an order and started driving to the restaurant, which was about 8 minutes away. Halfway there, I realised that it was actually a double order, not a single one. When I arrived at the restaurant, I rejected the second one which was 8 minutes about 8 minutes after accepting it.

Later on I accepted another order and waited at the restaurant for around 6 minutes. However, the staff told me it would take another 8–10 minutes, so I was really frustrated and rejected that order as well.

Could there be any penalty for this? Specifically, could rejecting these orders affect the number of orders I receive in the future?

A little while ago I posted a picture of two phones ordering the same meal from the same restaurant to the same address.
One phone had gold, the other had silver. The phone that had silver was cheaper than gold AND was trying to upsell us into gold by showing an even bigger discount for joining.

Fast forward to today and yet again what is being advertised for gold isn’t the price that the phone with actual gold is getting.

I’ve attached screenshots from both phones proving every other differential remains the same. Looks like a potential class action (I know it’s small but if they do this with everyone there’s probably millions worth they’ve lied about) as I doubt I’m the only one this is happening to, it’s just difficult to know unless you’ve got two phones!

Hi, after the latest update of Deliveroo 5 days ago, for the new version 26.40.0 I started to notice that the app was not recognizing anymore my face at first try.I had to try at least 3/4 times before being approved.

I’ve been working for Deliveroo since 2021, and always tried to remain honest, with just one account trying to do my job as efficient as possible.

Two days ago the nightmare. I finished my turn and it shows up the selfie check in verification; I always verify myself as soon as they ask, thoughtful of any possible miscomprehension.
I tried 5 times and nothing, self check rejected.
In the morning I tried again and nothing, rejected both the self check in and system error for the manual verification with the customer service.

Has been two days that I’m stuck without work..with a family of 5.
Tried to reinstall the app multiple times, reset the phone and tried the self check in at least 20 times, but nothing.. contacted the assistance twice without any response.

Hope someone went through and got full access again to their account.

If anyone has any suggestion is well appreciated

Hello All,
Could you please tell me probably how many days it takes to activate my account ???

Afternoon all,

A bit of context, I have been doing deliveroo since 2018 and it usually gets quiet sometimes so an hour or two between orders at worst.

But for the last two months I haven't received any orders at all, I have tried all the usual steps of clearing the cache, making sure the permissions are correct, uninstall and reinstall, asked support if my account is working correctly and yet I have had nothing.

Has anyone had this previously? And if so how did you solve it? As I am getting tired of the app running in the background and draining battery for hours for nothing. Uber eats works perfectly. I am using a pixel pro 10 if that is of any help.

Thanks in advance.

I did used to have a thermal bag that had the grey material.. i liked it, but it didn't really stop a huge order spill. It was a Wagamama order, quite some time ago before they improved the packaging a bit, and it toppled over and everything fell out, I tried cleaning it with paper towels from the same restaurant but it didn't work and had to finish my shift.

I have recently discovered in my current thermal bag which has aluminum foil inside, that i can wash it under a outside tap if i have a large order spill, slush it around and pour it out without it being visibly damaged. this was actually suggested by the customer, when my entire order spilled and to my surprise it actually worked. obviously i dried it out before using it. I guess you could do this with the grey material as well, but i haven't tried it

I think they’re often great! So much more efficient for making money. The thing that wastes the most time is driving to the restaurant, parking etc and if you can do that once and get two orders it feels like a no brainer. Even if it’s in two different restaurants, I think it’s sometimes worth it for no waiting between jobs cos that’s what kills me. An extra order a decent distance away can double the job earnings. Like I never take the pissy ones for an extra £1 or £2, but if they’re an extra £5+, it builds up your earnings so much faster

Today I signed my rider agreement which was the last thing on the checklist to complete.

It now says it's under review and everything else has a nice green check mark.

Is it the old how longs a bit of string/could be weeks could be months?

Is it once you sign the rider agreement you are almost finished onboarding or is it like everyone says and that's me on the "waiting list"

Hey, folks. I have a little guy who has just started nursery. I don't think my partner is eligible for nursery care help until her maternity period ends - I was just wondering if any of you have managed to get help from any of the apps for childcare/nursery payments? Say the first eye-watering bill today for October and November combined. Aye carumba - would have been cheaper to just send the lad to Ibiza for a few months.

I remember reading about UberEats or Deliveroo nursery payment help a few years back - just wanted to hear if it's actually possible from anyone who might have gone through the process recently.

I ordered a shipment payment karke but the order was not showing in my current orders and all so I ordered that shipment again both of 549 rs😭😭

The payment is done

Mail I recieved that payment is done

But all this is not visible on the app

I want to complaint but they need tracking id to raise issue about the complaint

But my problem is that that i've paid twice but no abw no is showing