r/cosplayprops • u/CandidAttention9813 • 12h ago
Self ProCosplay - Extremely Disappointed
I was super excited to order from https://www.procosplay.com/ after I'd read from many redditors and seen so many upvotes, but I couldn't be more disappointed in their customer service around an honest mistake..
Apparently after my order was placed I was sent an email notifying me that I'd 'agreed' to any purchase over $800 requiring a money transfer versus a credit card payment.. I understand a policy like this, but outside of the email - which there were several post purchase (not abnormal), everything else looked like all was on the up-in-up... mostly that I was debited $800+++ from my account that was never credited..
Instead of.. ever receiving a credit.. I was left in limbo for weeks watching an order 'processing' and when I asked weeks later what was going on thru their customer service channels in three different messages I received zero response until I hit the nuclear button after nearly a month and emailed and messaged every social account I could find for them only to be pointed back to their policy and the email I'd missed.
I offered to pay an overnight fee, only to be shrugged off to cancel and resubmit an order..
Fairly trash response in my opinion given that I'd used their 'regular' channels..
I hope they choose to do better in the future because the reviews I've seen made me really excited, but now my halloween is shot for getting a next level experience..