r/chicagofood • u/ItsaMeMarius • 9h ago
Rant Seated, ordered, and then asked to leave Daebak (+bonus personal attack in Google review reply from the owner)
This was the first time my girlfriend and I have ever been asked to leave a restaurant, much less after having already been seated and placing an order.
For context, my partner and I ordered three entrees, a side, and beer, which was already more than some of the BBQ "combo" prices ($90+).
I left a Google review explaining the situation, and Daebak's response is beyond what I could have expected - not even trying to address the situation or complaint, but attacking/insulting me for recommending an alternative KBBQ place across the street.
It's crazy to me that after a poor experience in the restaurant, they decided to double-down online. I also saw a similar response to a 1-star review where Daebak made a customer pay for a more expensive combo after accidently serving the wrong set.
An all-around interesting approach to customer service!
We visited the previous location in Chinatown quite a lot in the past, and always had good experiences there. But I feel like something changed when they opened the Wicker location (either new ownership or management) and there's a pretty obvious shift in attitude.
I still stand by my recommendation, as while Iron Age doesn't offer more of the traditional dishes, it sounds like I'm being forced to order BBQ anyway at Daebak? So may as well go with the cheaper AYC option that's always provided great customer service (and is now cleaner than ever!).