r/applehelp • • 2m ago

Unsolved Apple store potential payment issue on pre-order

• Upvotes

Would anyone happen to know if Apple allows you to update your payment information if their initial attempt to charge the card on file is declined? Or do they automatically cancel the order?

This is a pre-order and I unfortunately lost the card I used for payment and had to freeze the card. The order is currently in the processing stage on Apple's end and set for pick up so they most likely won't attempt to charge the card on file till next week.

From my research and what I've gathered regarding this situation, Apple does give the option to update the payment and supposedly give 7 days to do so but they do not publicly state any of this, so if anyone else has a similar experience I would appreciate any insight.

Thank you


r/apple • • 32m ago

App Store Strengthening App Review Guidelines against nonconsensual intimate imagery and bait-and-switch apps

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• Upvotes

r/applehelp • • 1h ago

Unsolved iPhone 18 Pro Max Speaker Issue

• Upvotes

Hi all, I just got an iPhone 18 Pro Max a week or so ago. Everything is working perfectly until I tried to play music on speaker. Somehow, when playing music above 60% the sound coming the top speaker (earpiece) starts to break apart and sounds really muffed. It’s almost sound like those $10 speakers you get on some random stands on the street. This is definitely not what I expected from Apple and their iPhone line. I tried to test different song like Dog Days Are Over and Sunroof, and everything is fine other than top speaker. Before 18 PM, I am a 15 PM user and my old phone definitely does not have this problem. I also went to the Apple Store in my region the other day and pick up a random display model to test it and it also sounds really bad with the top speaker. I still have a few days left within my 14 days exchange period I just wondering should I even bother to exchange it because I also read online that it might be a software issue ? Not sure if anyone else having the same issue or not and if you guys have any solutions ? Thanks !


r/applehelp • • 1h ago

Unsolved Anyone explain what is this? 🪫

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• Upvotes

Iphone 17 Base model with 100% battery health recently i checked the battery usage it’s showing settings are consume 8% battery health what the heck!🪫😩


r/applehelp • • 1h ago

Unsolved What’s going on with my phone?

• Upvotes

I currently own an iPhone 16 pro for more than a year now (march 2025) and I noticed something strange. While I was going to my room, I have noticed my iPhone is not working (like a black screen and unresponsive). I tried touching the screens and pressing the power button and it was not working. Then I plugged in my charger and after a while the apple logo shows up (boot animation). It cannot be due to low power since I already have 40% in my phone. Is there any reason why? First time I experienced something like this.


r/applehelp • • 2h ago

iOS I noticed a major issue on my iPhone 18 Pro Max’s face ID

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1 Upvotes

r/applehelp • • 2h ago

Unsolved My Macbook apps date system have been set to M/D/Y instead of D/M/Y

1 Upvotes

For some reason, my MacBook's apps are all set to Month / Day / Year, instead of the usual Day / Month / Year for my region. My MacBook is fully up to date, language and date preferences set to Australia, and everything else has been set to my region. Yet for some reason, every app displays the M/D/Y system regardless of my MacBook system preferences being set to Australia and has been since its first purchase.

Fully updated (macOS 27 Golden Gate 27.0.1), done several restarts, even did safe boot/safe mode. No VPNs attached, Virus & malware tests have come back with nothing. Really need some help, can anyone assist?


r/applehelp • • 3h ago

Unsolved Apple charged me ₹999 for a Meetup subscription, but the payment isn’t showing in my Apple Purchase History. How do I get a refund?

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0 Upvotes

r/applehelp • • 3h ago

Unsolved Blue dots on camera

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1 Upvotes

I bought an Iphone 17 on apple store in NY in june this year and came back to Brazil with it. Now, 3/4 months later I noticed a few blue dots appearing on my camera. Does anyone have a clue what is this? There is no scratch on the camera itself. Does Apple warranty covers it?


r/applehelp • • 4h ago

Unsolved I need solution for this

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1 Upvotes

Password doesn’t work
Recover account doesn’t work


r/applehelp • • 4h ago

Unsolved iCloud for Windows 15.10 on Windows 11 26H2 (build 26300): “Verify your Apple Account” always fails — APSDaemon never gets a push token

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1 Upvotes

r/applehelp • • 4h ago

Unsolved Iphone stuck on recovery page

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1 Upvotes

r/applehelp • • 4h ago

Unsolved iPhone contacts disappeared after synchronization with iPad. Is WhatsApp the culprit?

1 Upvotes

My friend lost some of her contacts after iPad and iPhone synchronization. Is there a way to restore them?

My friend's iPad was not synching with iPhone. IT-professional fixed it, but at the same time some of her contacts suddenly disappeared. With all information that she needs most: kids' names, birthdays, important stuff.

I tried looking into it and followed every step Chat GPT told me to. All access switches are on (iCloud, google). I tried the magical "turn it off and turn it back on" to no avail.

The only pattern I see is that the lost contacts are mostly entered 0-4 years ago. And most of them are also a WhatsApp contact.

  1. If I look up by number in iPhone contacts - I find the person's name. If I click on it it shows me the name but no contact information, no phone number. iPhone doesn't show where they pull this profile from.
  2. If I save as a new contact, it picks up the WhatsApp, but the weird #1 remains.

Is there an easy way to fix this or do we have to bite the bullet and reinstate all lost contacts manually? Are the contact notes lost forever? Help, please!


r/applehelp • • 6h ago

Mac How to fix this screen?

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1 Upvotes

r/applehelp • • 7h ago

iOS Unable to create Shared Album on iOS.

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1 Upvotes

This error comes up whenever I try to create a temporary shared album. Please give me a fix.
-iPhone 15 Pro, iOS 27.0.1


r/applehelp • • 8h ago

Mac How long should Macbook Pro 14inch M5 Screen Replacement even take?

1 Upvotes

As the title suggests, I recently cracked my MacBook Pro screen and brought it to the Genius Bar on October 5th.

The Genius Bar told me the repair would take around two weeks and that I could keep using my laptop while they ordered the replacement part to the store.

It's been almost two weeks now, and I was just told that the part hasn't even arrived yet.

For anyone who's gone through a similar repair...how long did it take? Is there a typical ETA I should expect or is this kind of delay normal? I'm based in the US btw


r/applehelp • • 8h ago

iCloud Transfer my icloud + to my brother’s apple one

0 Upvotes

Hi everyone, i have an icloud + suscription which i share with my fiancé
My brother has apple one familly and wanted to invite us on it but i cannot do it because of my icloud +. It tells me I already have a familly and cannot do it.

I would like to transfer, but i have no idea how to go about it. How would you do that without losing your documents/storage?


r/applehelp • • 8h ago

Unsolved Wondering what’s wrong with IPad 10th Gen

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0 Upvotes

Hey everyone, just need help and wondering if anyone knows what’s wrong with my IPad?, I can turn it off and on and it is responsive to touch but it seems that the display is not working, does anyone know what this is?


r/applehelp • • 8h ago

Unsolved iPhone 17 pro camera issue

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1 Upvotes

i have an iphone 17 pro and the issue is there is this shadow on the 0.5 lens camera. i used a clean microfiber cloth to wipe the camera. it looks like a spec of dust underneath the glass lens and shined a flashlight on it to look for dust. could this be a defective camera module?


r/applehelp • • 9h ago

iCloud Alguien sabe como solucionar esto al intentar iniciar sesiones en iCloud o iTunes desde windows 11?

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1 Upvotes

Desde el navegador puedo entrar sin problema, pero desde las apps me sale ese error. Ya intenté con vpn, sin bpn, cambiando zona horaria, manteniendo mi zona horaria, desinstalando e instalando las apps y no tengo antivirus, ya intenté todo


r/applehelp • • 9h ago

Unsolved Any ideas on why this is happening?

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0 Upvotes

Want to delete browser history but it says I can’t because my screen time password is enabled, even though it’s not


r/apple • • 9h ago

iPhone iPhone 18 Pro, the Most Droppable iPhone Yet.

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0 Upvotes

r/applehelp • • 9h ago

Unsolved Locked apple account, can't use Mac

2 Upvotes

I bought my first MacBook on Tuesday. I made a new Gmail account and an Apple account with than Gmail. Then my Apple account got locked immediately after logging in the MacBook

On Wednesday, the Apple account got approved and I tried loggin in and couldn't and it said to request access again so I did and the same thing happened

So I called the Apple customer service and after talking to them for 45mins, they had no clue whatsoever lol

So I made another Gmail and signed in using that and the same thing happened again and I'm locked and asked for access

So now I can't access like half of the Macbook because of the locked and disabled Apple account and I've been searching reddit, youtube, called customer service, asked chatgpt I'm desperate and don't know what to do


r/applehelp • • 9h ago

iOS iphone wont charge after using blow dryer to dry port.

0 Upvotes

i know this was a very stupid idea, so I do not need redditors in the comments droning on about this. my iphone got water in it and i thought it would be a bright idea to use a hair dryer to evaporate the water. i left it facing the charging port for 20 minutes, but a little bit away, not directly on it. i tried plugging it in and it will not charge. it will say it is charging then immediately stop. with the magsafe, it keeps starting and stopping charging. i currently have it on a very weak, slow charger and it is working, but did i fuck up my phone? will i be able to charge it normally?


r/apple • • 10h ago

Discussion Apple poaches longtime Meta executive to lead global litigation

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86 Upvotes