r/applehelp • u/centeno97 • 2m ago
Unsolved Apple store potential payment issue on pre-order
Would anyone happen to know if Apple allows you to update your payment information if their initial attempt to charge the card on file is declined? Or do they automatically cancel the order?
This is a pre-order and I unfortunately lost the card I used for payment and had to freeze the card. The order is currently in the processing stage on Apple's end and set for pick up so they most likely won't attempt to charge the card on file till next week.
From my research and what I've gathered regarding this situation, Apple does give the option to update the payment and supposedly give 7 days to do so but they do not publicly state any of this, so if anyone else has a similar experience I would appreciate any insight.
Thank you