TL;DR: Wealthsimple refuses to count my Quebec parental leave (RQAP) direct deposits toward the $4k/month requirement for the Visa Infinite fee waiver. Got charged $220 and support says I’m out of luck until I return to work.
Hey everyone,
I’m looking to see if anyone else has run into this issue or has any advice on how to escalate it.
I have the Wealthsimple Visa Infinite credit card, which has a $220 annual fee. However, the fee is supposed to be waived if you meet their $4,000/month direct deposit threshold.
My partner and I recently had a baby, so I am currently on parental leave in Quebec, receiving my benefits through RQAP (Quebec Parental Insurance Plan). My RQAP direct deposits exceed the $4,000/month requirement, but I was just charged the $220 annual fee anyway.
I figured it was just an issue with the automated system not recognizing government insurance deposits as standard payroll, so I reached out to support. They escalated it to a "senior specialist" who reviewed my payslips and direct deposit documents. Their response?
They told me that RQAP deposits "don't meet the requirements for the monthly fee waiver" and that the fee will continue to apply until I go back to work and re-establish my regular paychecks.
I replied asking them to explain exactly why parental leave insurance doesn't count as a paycheck, because right now it feels like I'm literally being penalized by their system for having a kid. It makes absolutely no sense.
Has anyone else on parental leave (EI or RQAP) dealt with this? Did you have any luck getting them to manually waive it, or should I just give up?
Edit: thanks for the replies, I'll keep you posted