Extremely Disappointed with Vivint — Unreliable Equipment and Repeated Missed Appointments
We have had Vivint security for approximately three months, and the experience has been frustrating from the very first week. Our cameras continuously go offline, and the system repeatedly disconnects from our network. We have not been able to enjoy even one full week of reliable service.
Within the first month, we contacted Vivint multiple times and asked them to come retrieve their equipment because the system was not working properly. Instead, we were repeatedly reassured that they could fix it and make everything work. We relied on those assurances, only to be told after the return window had passed that we would have to pay off the entire system to get out of the agreement.
Since then, we have continued dealing with the same problems, along with repeated technician appointment cancellations. We pay an additional $10 per month for technician service, yet technicians repeatedly fail to show up or our appointments are canceled and pushed back weeks. We have called off work, lost valuable time, and canceled weekend plans to accommodate these appointments, only to be left waiting and forced to reschedule.
Our reason for purchasing this system was to protect our family and monitor our children’s safety as they leave for school and return home before we get home from work. This is not just an inconvenience. We purchased a security system for peace of mind, and we have not received the reliable service we were promised.
During our latest customer service chat, Vivint acknowledged that the technician had canceled the appointment, but the representative could not explain why it was canceled or why we were not notified. We were offered a $10 account credit, which does not come close to addressing the repeated inconvenience, lost work time, and ongoing failure to provide the service we are paying for.
We have been patient and have repeatedly given Vivint opportunities to resolve this. We should not have to continue sacrificing our work schedules and family time while paying for a system that does not function reliably.
We are requesting a permanent resolution, including properly functioning equipment and dependable technician service, or a fair release from our agreement without being forced to pay off a system that has failed to perform as expected.
I would strongly encourage anyone considering Vivint to carefully research the service and support experience before signing a long-term agreement.

Any incite from any Vivint techs here. My playback on all four cameras has not been working for over a week now. When I rewind on any camera, it goes back maybe 3 to 5 minutes and whatever timeframe it stops on it will only play from that timeframe forward. If you scroll back five hours earlier, it continues to only play that timeframe from five minutes earlier. So basically I cannot see any previous activity on the camera. Vivint initially said my smart drive was defective and sent a new one. That one was activated and I still had the same problem. They thought maybe the new smart drive was defective and sent me a second one and that one was activated and I still have the same problem.  All four cameras have been rebooted. The smart hub has been rebooted. The app has been deleted off my phone and reinstalled. Modem has been disconnected and reinstalled. Same issue. Just figured if anybody has some insight to what this issue may be. Called Vivint back today and all they did was take down the information of which iPhone I have and the software level of the mobile app and said they will send it to the software department to look into. Just for reference this is With Gen 1 cameras.

Hey. Honest review of my Vivint system here. I made a post a while back because I genuinely wondered if Vivint would work for me. I now have over 3 outdoor spotlight cameras, at least 1 indoor camera, glassbreak sensors, panel, the works. I can say Vivint 100% is worth every penny for me and my household. Vivint actively keeps my harassers away because one of them that I called the cops on was busted with my Vivint footage. Thank HEAVENS that the cute Vivint sales rep approached me about a month prior to that day because my old security system (rhymes with ping and is birds of a feather with a certain flock!) would not have captured the event. Anyway back to the bullies- they do not want to walk by my house and have allegedly spread the word that I have Vivint to the neighborhood. In fact, the next door neighbor of the busted harasser ALSO got Vivint after he saw how well my system deters that particular nasty neighbor. NONE OF THEM bullies want to be caught red-handed on my cameras nor hear that doggone whistle! 🤣 And the Vivint tech understood the assignment and installed my cameras so that there is no way whatsoever to approach my home from the front or back without being caught on at least 2 cameras. 10/10 would recommend Vivint for a single family home security system.

This is happening across two cellphones in two separate locations. Cant connect. I’ve tried to reboot the hub at home but my wife can’t access the hub from work

Hey all, does anyone know if the new comfort IQ will work with all paired thermostats or only Vivint partied thermostats? We have our thermostats that came with out home that were connected to the system. They are Honeywell T6 ZWave Thermostats.

I have an Android running the latest version of app and the latest OS 9.0 how do I delete shortcuts. I've spent more than enough time on the phone with it support with no success

What problems will my system have with poor cell signal?

I’m just curious, I recently made a post regarding my playback function not working, and Vivint determined that my smart drive had failed. They sent out a new smart drive at no cost to me. I just have to return the old one and pay the $10 shipping fee for the new one. Now every representative I spoke to on the phone tried to upsell me the complete protection plan for $11.99 a month, which covers equipment repair or replacement and various other things. I’m just curious, what would be the purpose of purchasing that if Vivint gave me the replacement smart Drive for free? Is the smart Drive something that’s covered under a lifetime warranty that the cameras and other equipment aren’t, at which the complete protection plan would be beneficial? I mean, maybe I’m missing something but why would I pay $11.99 a month for equipment coverage if I’m getting the product for free anyway?

I recently got new modem and it caused me to get a new WiFi network. My camera didn’t want to connect at first but I got it working now but I now it does not want to sound when someone is near. It sounds when someone rings the doorbell but it does not sound when someone is near. Before I got the new modem, there was sound when someone was near. When I look on the Vivint website, it tells me to do stuff on my app but those settings are not on my app despite it being up to date. Anyone know how to fix the no sound when someone is near?

Anyone have a login for it

I have had four years with Vivint and the same complaint. I never know when a package is delivered; the doorbell never rings through my phone, and when the lawn guy came, my cameras never notified me. They told me it was my phone, but I have upgraded my phone twice with the same issues; I stood outside ringing my doorbell, and nothing came through my phone. My cousin has Ring, and it tells her everything that is going on. I can't wait to be over with Vivint if I thought someone would buy all the equipment I would sale it all. Vivint is the worse!!!!

Vivint, can we please do something about these false AI detections? I can see on my firewall that your system is constantly communicating with your AI domain (vivint.ai), yet the app doesn’t even give us a way to report false positives. If you’re going to rely on AI for detection, at least give customers a way to flag when it gets things wrong. Thankfully, my contract ends in April. I’m definitely looking forward to having more control over my security system.

So we got a new WiFi router and it caused us to use a different WiFi network and so my doorbell and my chime had to be reconnected. I got my chime to work but my doorbell does not. I press the button on the doorbell and it turns green. I hold it down for a couple seconds and it says rebooting. However, the instructions say that it should turn white then stay green. Green never came. It’s just on white. Every now and again I check the color and it turns green but back to white. Is that normal? When I use my phone to connect to the camera, it finds the camera but doesn’t connect to it. Just says troubleshoot. Any suggestions?

Called customer service earlier today because I’m having a playback issue that’s affecting all four of my cameras. The issue has been for 2 days. I’ve already tried rebooting the cameras. Rebooting the hub. Power cycling the smart drive. Power cycling my modem. Deleting the app and reinstalling it. None of that have corrected anything.
Customer service wanted me to be home tonight to perform some diagnostics in the house. Short of what I’ve already done, what can I expect them to have me do to try and correct this issue? I suspect that they want to do the same stuff that I’ve already done but I could be wrong.

Hey all! My wife and I recently purchased our first home which came with an already installed and paid off (supposedly) security system from Vivint. When I called to remove the previous owner as admin and change the account into our names I was informed I needed the verbal passcode. Well, I obviously don’t know that and have never met the previous owners and can’t contact them. Has anyone else run into this issue? If so what are my options? Thanks for any help provided!

We've had our Vivint system for about two months, and we're already extremely frustrated. Our cameras keep going offline, and we've contacted Vivint 8–10 times by phone, text, and email trying to get this resolved.

We were away for three of those weeks, so we haven't even been home for the full two months to use the system. We purchased the newest model expecting it to work properly, but we're already dealing with ongoing problems.

It's incredibly frustrating to spend this kind of money on a home security system only to have cameras that can't reliably stay online. Isn't the whole point of having a security system to have peace of mind? Instead, we're constantly dealing with issues and trying to get someone to help.

Has anyone here filed a complaint against Vivint with the Better Business Bureau (BBB) or their state's Attorney General's office? If so, I'd like to hear about your experience and whether filing a complaint helped get the company's attention. At this point, we're wondering what steps we need to take to get this resolved.

Hey everyone, so I recently saw a friend of mine install a Ring system with a sensor for his side gate. Looks like a regular door sensor but a bit bigger. Is this something that Vivint offers?

Hi! I’ve had Vivint for a few years now. I’ve paid the equipment off and now just pay for the service. My playback never works. It did not work in my previous home, when I moved I thought maybe it would finally work. When I try to playback I usually get a circle or it freezes. Even when I open it to see who might be ringing my doorbell it freezes. The tech told me it’s because I have T-Mobile WiFi? I never receive notifications like if a package was delivered. My dog sitter left my front door open by mistake and again received no notification. I have the settings correctly set to receive notifications. I just don’t understand. It’s really frustrating. Has anyone else had this experience?

Does anyone have any tips for getting this camera back up before I attempt to contact the god awful Vivint support? It has just gone offline today and I have tried rebooting the panel, the WiFi, and unplugging the WiFi bridge that the camera is connected to and nothing has worked. The bridge shows it has connected to the internet but it still shows red under camera.

hint hint

👀 🎃

So there's been a Vivint Alexa skill that you could use to arm your system. It seems to have disappeared from the Alexa+ store. It was a small convenience, but I appreciated it on the nights when I got into bed and realized I hadn't armed the security system (and my phone was already put away).