What incentives does Visible have to purchase an iPhone through them rather than unlocked from Apple?

Spectrum is down so no wifi. I've got 4 bars on 5G and it still takes 10 minutes to download a webpage 🤬

Ive been told by reddit support i would have access to my voicemail in 24hr after they do what they do. It's been 5 days and I have not heard back anything from anyone. HELLO!?

Has anyone spoke with Visible and if anyone from Visible has any updates that would be great!

A few questions since I’m still fairly new to Visible…

1: Holiday Deals- Does Visible do any special deals on IPhone 18s. I would assume not since it’s Apple but figured I’d ask before getting one. I’m thinking of getting the 18 Pro Max.
2: Plan- I’m currently on Visible’s Legacy 2 plan. I’ve tried to understand if I’d need to change plans with getting a new phone. Doesn’t sound like I would? I’m currently paying $35 which includes my Apple Watch. Any suggestions for if I should stay or change plans?
3: iPhone 16 Pro Max- when I went to Visible, I got the 16 Pro Max. My plan is to give it to my grandmother who has a 12 Pro Max. She’s on Verizon. I know this isn’t a Visible question but I’d imagine she could use my old phone. I’ve had it now over two years. She’s using my old 12 from when I had Verizon so it was an easy switch.

Let me know if there’s anything else I should look into or aren’t asking. Any help is appreciated.

I searched but didn’t find much. Is there a way from stopping these goofballs from texting me after midnight with reminders about future payment due dates?

Need assistance in setting up new phone. I’m not receiving a QR code and entering manually isn’t working

How good is Visible service in Chicago area and southern Wisconsin? Anyone currently with visible how good is the reception?

I am having an issue where I purchased a sim kit from Best Buy today and in the middle of activating, the website crashed on me. The cart shows the plan and it tells me to go to the app to activate it, however when I do that and log in, it tells me that there are items in the cart and asks if I want to complete. I check yes and it goes to a white screen and nothing happens except it errors out whenever I try to continue.

This was so bizarre. I started a customer service chat with visible to see if there were any promos codes for existing customers. Customer service agent is nice and types a chat reply that nothing existing going on. I'm about to type something like "thanks for checking bye" but before I get a chance to type anything my phone starts ringing and Verizon is on caller ID. I pickup the phone and it is the same agent and she reads off the message she just typed. I'm like okay thanks, and hang up.

Why would they call??? I didn't ask for a phone call. There were no issues with the chat. I wasn't trying to get a supervisor or pushing back. It was just weird.

I've had visible for about 8 months on my phone with really 0 issues. Good service, and no technical problems. The issues all came up in the last few weeks.

I'm moving, and was looking at home internet for my new house. I see I can bundle and get visible fiber with my phone plan for $70 a month and jump on it. Almost 3 weeks ago I told Visible to switch my service. I chose to have it switch with my monthly billing cycle (which was 2 days ago) because I wasn't moving until then anyway.

Fast forward to 2 days ago. I check my account to see if the router had been shipped yet. And to my surprise, it says the service is set to start on November 19, not October. Keep in mind I have a confirmation email from when I first set up the plan that says it will start in October. So I contact support, thinking it's just a mistake and will be easily fixed. Boy was I wrong.

First agent tells me that it's an issue with my card, which is the same card that I've been using every month to pay my phone plan and have never had an issue with. But I add a second card that I know works. They say that card has an issue too. Then they tell me to try the app. On the app, I'm met with an error that says visible is out of gateways, and cannot provide internet at this time. Agent says "oh yeah, that's true. Sorry, guess you're out of luck. You can keep checking" I'm upset though because I set this up 3 weeks ago and got no errors in the process, or any emails notifying me of any changes. I schedule for them to call me when I get out of work to discuss further.

Never get a phone call.

I chat with another agent, who is actually super helpful. He says that he is escalating it to the highest possible team to get some block on my account resolved, and assures me that I will have the router by Friday. But we get disconnected before he sets up the case.

Third agent seems to have no idea what second agent was talking about, and tries to have me turn off auto pay. Nothing changes. He says he will also put in a case and assures me that it will be resolved withing 48 hours. I did get a confirmation email about this case.

48 hours later and nothing. I need this internet setup because my roommate relies on it for work. Really disappointed in Visible here and their customer service. I guess that's what you get for a cheap phone provider. Buyer beware if signing up. I'll be taking both my phone and internet to another provider.

On top of this, while im trying to find a new provider, it's telling me that my number cannot be transferred because of visible. While visible is saying that they see no issues.

I'm tired of paying for what's essentially a paperweight when the wifi goes down. For context: I have an iPhone 15 plus and spectrum wifi. My work has AT&T wifi. If the power/wifi is fine at either of these places, I can use my phone data with no issues. If something happens (either power outage or wifi outage) my data refuses to load at all!! Heavily debating on switching because of this.

My parents are both on Visible as well with newer iPhones and they too have this issue.

I recently upgraded from the original Ultra to an ultra 4 and have tried dozens of times to set up the visible cellular plan with no success. I’ve chatted with visible for several hours, having them re-provision the watch, still with no resolution. Has anyone else run into this? If so, what was your solution?

Just joined Visible from At&T. Now my text won’t go through. Any thoughts on how to fix this.

This question is for current customers, I currently have Verizon and pay 245 a month for 2 lines and a smart watch. Even with the pro plan I would save by switching but I know the BF deal is coming. The thing is the longer I stay the longer I pay for this high bill. Is the BF deal worth the weight if you were in my position?

Has anyone else had an issue with having to restart their phone every single day to get signal? Every single night for the last month between 8pm and 11pm I get zero bars and in order to fix it, I have to restart my phone. Once I do, I’m back to 3 or 4 bars of signal.

I’ve had multiple people tell me they can’t get ahold of me both through text and calls because of it.

Moved recently from Mint mobile after 5 years. The offer for $225 was too good to not try. So far I am impressed! Really great speed and network at 99% places I go to.

Hi everyone,

I woke up today with no service at all on my Visible account. To make things worse, just 4 days ago I received an official email from Visible stating: "Your renewal date is approaching. Plan needs to be renewed in 35 days!" Additionally, I have text messages indicating my payment isn't due until next month.

Suddenly, I received another email saying my service has been terminated.

This is now the SECOND time in less than 2 months that Visible has ruined my service. Less than two months ago, I was left without service for 48 hours because when I attempted to transfer a number, my entire account was closed instead.

What kind of service is this? What is going on with the backend systems and support team? Being left stranded without phone service repeatedly is unacceptable.

Can a Visible Care agent please step in, look into my account, and fix this glitch immediately? I'll send my details via DM. Thank you.

I switched to Visible over a year ago as I was sick of paying over $130 a month with Verizon for just ONE line. While I've saved a lot of money, I'm at the point where I have to consider getting a new phone as my current phone is nearly 7 years old. What I want to know is, if I do get a new phone through Visible, would any of my contacts or photos transfer to the new phone? They often did when I was with Verizon. I've tried asking the same question using the chat function on the Visible app but they've never really answered the question. Please advise.

This is clearly Visible Application/ Authentication Issue. nothing to do with Smartwatch or Phone.

I’m trying to bring my own phone and port a number to Visible and use the $75 for 6 months deal. I registered, as a new customer, clicked on the deal, entered the EMEI number and it lands me on the standard plan page for $25!
I’m now worried if I will get this deal if I go ahead and port over. Support has been of no help as they insist on - finish the process and pay it, we will refund. The issue is not refund, but pay just $75.

I have never been on Visible, phone is unlocked, and I stopped at the page where it asks for the number to port over.

Anyone else successfully used this promo for port over number?

I got the new iPhone 18 pro max from visible and there is a promo for $480 credit over 24 months.
I got the phone, activated, no problem. Happy.

But then 2 weeks later my AI agent reminded me that my promo was not reflected on my account, so had to reach out to customer service. Turns out my old welcome offer from 2024 ($10 off per month) was not stackable with the new offer so we had to remove the old one.

Had I not realize the billing discrepancy, I would end up losing both promos because the old one is expiring Dec and the new one can’t be added after Oct 31.

(Not an ad for any AI product but I’m very glad it saved me so much trouble)

I have the basic Visible plan with a physical SIM card in my unlocked Pixel 8 Pro. Not getting 5G anywhere in the Pittsburgh area. Always on LTE. Is there something wrong?