Spectrum is down so no wifi. I've got 4 bars on 5G and it still takes 10 minutes to download a webpage 🤬

I searched but didn’t find much. Is there a way from stopping these goofballs from texting me after midnight with reminders about future payment due dates?

I'm tired of paying for what's essentially a paperweight when the wifi goes down. For context: I have an iPhone 15 plus and spectrum wifi. My work has AT&T wifi. If the power/wifi is fine at either of these places, I can use my phone data with no issues. If something happens (either power outage or wifi outage) my data refuses to load at all!! Heavily debating on switching because of this.

My parents are both on Visible as well with newer iPhones and they too have this issue.

I've had visible for about 8 months on my phone with really 0 issues. Good service, and no technical problems. The issues all came up in the last few weeks.

I'm moving, and was looking at home internet for my new house. I see I can bundle and get visible fiber with my phone plan for $70 a month and jump on it. Almost 3 weeks ago I told Visible to switch my service. I chose to have it switch with my monthly billing cycle (which was 2 days ago) because I wasn't moving until then anyway.

Fast forward to 2 days ago. I check my account to see if the router had been shipped yet. And to my surprise, it says the service is set to start on November 19, not October. Keep in mind I have a confirmation email from when I first set up the plan that says it will start in October. So I contact support, thinking it's just a mistake and will be easily fixed. Boy was I wrong.

First agent tells me that it's an issue with my card, which is the same card that I've been using every month to pay my phone plan and have never had an issue with. But I add a second card that I know works. They say that card has an issue too. Then they tell me to try the app. On the app, I'm met with an error that says visible is out of gateways, and cannot provide internet at this time. Agent says "oh yeah, that's true. Sorry, guess you're out of luck. You can keep checking" I'm upset though because I set this up 3 weeks ago and got no errors in the process, or any emails notifying me of any changes. I schedule for them to call me when I get out of work to discuss further.

Never get a phone call.

I chat with another agent, who is actually super helpful. He says that he is escalating it to the highest possible team to get some block on my account resolved, and assures me that I will have the router by Friday. But we get disconnected before he sets up the case.

Third agent seems to have no idea what second agent was talking about, and tries to have me turn off auto pay. Nothing changes. He says he will also put in a case and assures me that it will be resolved withing 48 hours. I did get a confirmation email about this case.

48 hours later and nothing. I need this internet setup because my roommate relies on it for work. Really disappointed in Visible here and their customer service. I guess that's what you get for a cheap phone provider. Buyer beware if signing up. I'll be taking both my phone and internet to another provider.

On top of this, while im trying to find a new provider, it's telling me that my number cannot be transferred because of visible. While visible is saying that they see no issues.

Has anyone spoke with Visible and if anyone from Visible has any updates that would be great!

This was so bizarre. I started a customer service chat with visible to see if there were any promos codes for existing customers. Customer service agent is nice and types a chat reply that nothing existing going on. I'm about to type something like "thanks for checking bye" but before I get a chance to type anything my phone starts ringing and Verizon is on caller ID. I pickup the phone and it is the same agent and she reads off the message she just typed. I'm like okay thanks, and hang up.

Why would they call??? I didn't ask for a phone call. There were no issues with the chat. I wasn't trying to get a supervisor or pushing back. It was just weird.

What incentives does Visible have to purchase an iPhone through them rather than unlocked from Apple?

A few questions since I’m still fairly new to Visible…

1: Holiday Deals- Does Visible do any special deals on IPhone 18s. I would assume not since it’s Apple but figured I’d ask before getting one. I’m thinking of getting the 18 Pro Max.
2: Plan- I’m currently on Visible’s Legacy 2 plan. I’ve tried to understand if I’d need to change plans with getting a new phone. Doesn’t sound like I would? I’m currently paying $35 which includes my Apple Watch. Any suggestions for if I should stay or change plans?
3: iPhone 16 Pro Max- when I went to Visible, I got the 16 Pro Max. My plan is to give it to my grandmother who has a 12 Pro Max. She’s on Verizon. I know this isn’t a Visible question but I’d imagine she could use my old phone. I’ve had it now over two years. She’s using my old 12 from when I had Verizon so it was an easy switch.

Let me know if there’s anything else I should look into or aren’t asking. Any help is appreciated.

Ive been told by reddit support i would have access to my voicemail in 24hr after they do what they do. It's been 5 days and I have not heard back anything from anyone. HELLO!?