Have three started shipping out the Iphone duo? I was told it would be delivered on 11th Nov hoping for a early delivery. Has anyone had their date brought forward

I’ve always had problems with this is it to do with Three mobile? Doesn’t happen to other family members with other networks

Where are the toggle to turn it on and off is supposed to be keeps spinning.

My mum just flew to Mauritius with her Three UK SIM in her iPhone.

She normally forwards all calls to our UK home landline before travelling, but we couldn’t get it working this time.

I think we didn’t have enough reception while in the departure gate or something, the Call Forwarding settings just showed an endless spinner.
It’s worked many times previously, we do this literally every time she travels.

She’s since tried Three’s support chatbot but keeps getting sent round in circles without reaching a human.

Can she activate forwarding while roaming in Mauritius? possibly using the dialling codes?

Alternatively, can Three support set it up remotely?

Any advice or help from Three staff would be really appreciated. My mum is 71 and shes stressing out about this, the only person with her right now is my dad 72 who also cant really do much.

I'd really appreciate a hand solving this please.

Placed order Tuesday morning for new phone, delivery Wednesday, Wednesday delayed, Thursday ends up in Isle of Man for some reason but it apparently now sorted. Friday today phone will be delivered today changes to “Sorry, there's a delay with your parcel, but we've now sorted it and will update you here shortly”. Really losing patience, apparently as it’s standard next day nothing over weekend either.

Does anyone know how to get it connected and working?

Check the DPD app. Mine says DPD have my order details and expect my parcel shortly.

Had a router with three for less than a month. It couldn't receive signal so I cancelled the plan, no problem.

Sent the broadband router back in a parcel box and not original packaging. Now they want £350 as router is lost in there what house.

Anyone else had an issue like this? Customer service is a nightmare.

Anyone else app displaying that they have 2gb less data then they should. It just refreshed for the month and says i onlu habe 6gb out of the 8

I had a contract that ended-up last year, it was everything fine. Now I have another contract on another network, why do you still ask me for my details?

Has anyone else pre-ordered via Three and got a delivery date in their confirmation e-mail? When I went through check out it was showing availability for 23/10 but my order confirmation does not confirm a delivery date - I’ve spoken to Three since and they’ve said I’m down for a 23/10 delivery but I’ve heard they can be a bit unreliable when it comes to launch day deliveries.

I just want a basic greeting without my name, how do I do this?

2024 I noticed i had a default of 93£ on my account for home broadband, i did not live at the address and never had this product. Since then ive had countless live chats, calls and 'investigations' opened and literally not a single thing has been done. Im sorry but offshore customer support just dont have a single clue what im saying. Ive tried the ombudsman but that didnt help as I had a three account myself for a sim, which was closed normally but again support cannot fathom im talking about a different account. The livechat goes: 'please give us the account number' , 'I did not open this account therefore I dont know' , ' We cannot discuss this with you, however the credit default will stay on your file :DDDDDD'. Nearly 3 years of this. BTW this happened with 4 other companies, all who just removed them instantly. FUCK THREE

I don’t wanna state my exact location in the UK, but has anyone else’s mobile data and/or broadband also have become slower since last week? Mine have gone slow and have been disconnecting a lot

I don’t know what to do apart from turning them off and on again and cross my fingers, because in my case my data speed is completely fine outside of my flat. It’s only inside my flat that has been having issues

Not sure if this is a coincidence but this also happened last year in October 2025 and it got better after a few months. I don’t suppose the weather and architecture have anything to do with it?

Any comments or suggestions would be helpful and appreciated!

I’m looking to see if anyone has successfully managed to get VoLTE (4G Calling) working on an imported Chinese ROM Honor phone while using Three UK.

I actually tried speaking to Three's customer support about the issue, but I got absolutely nowhere. They just said it should be working perfectly. They completely missed the point about the phone missing the required UK IMS carrier profile and just brushed it off.

Since Three's tech team were no help at all, I wanted to ask the community: has anyone here got a Chinese MagicOS device to actually make a phone call on Three?

Really want to order the Honor Magic9 Pro Max

This is absolutely outrageous, they ve been charging me extra for the past 2 years and now im trying to cancel with them and they want 200 pounds off me. They dont even know what they re saying they re just trying to keep you hostage literally. I get an email then he says I dont have to pay anything and then he randomly changes his mind.

I signed up to a 24 month deal for 5G broadband on 21/11/24, according to the paperwork this ends on 21/11/26 as you would expect,however when I sign in to my account it states renewal date is 27/10/26.

When would you contact Three to negotiate a new contract and how flexible are they with regards to pricing ?

Hi All. So I had pay as you go SIM from 3. It was discontinued yesterday because of inactivity. Completely my fault. There was no email address registered to it. I called three support to get the PAC code as I needed the same number . As it was my main and only phone number connected to banks etc etc . Three support asked for CCID number on the back of the SIM. But my sim had 18 digits last 5 were alphanumeric. The support person kept saying thats not valid CCID etc(But that is whats on the back of the SIM) . And without CCID validation they cannot give me PAC code. I called again to see if someone else had some idea. He said without registered email to validate they cannot give me/generate PAC code. I really need that number. What are my options? Thank you all in advance.

Anyone else having issues with data not working? Almost caused a real issue for me today when trying to pay for fuel and couldn't access my banking app. Luckily someone let me use their hot-spot and was able to pay but I'm now wondering what the hell is going on. General signal has been awful recently which only seems to of been since the Vodafone merge but data dropping in and out so often is relatively new and its driving me insane.

Hey, I'm currently at Rosa's Thai having already ordered and am getting the following issue when I try to load the code - this has been stuck on this for ages and looks like I'm going to have to pay out of pocket. The customer service has just an AI response stating they're doing works from Sunday 5pm to Mondah 8:30pm and I can't chat to/call anyone.

Has anyone else faced persistent issues with the rewards randomly not loading as this is not the first time for me?

What do I do - I'm not okay paying £16 for a dish that should've been £5 but I don't think a charge back is fair as it's not the restaurant's fault?

Switched to Three as EE was getting expensive. Had a horrible experience with their Support team when activating my sim. They didn't activate my sim and I had to travel only for them to tell me my sim won't be activated till I get back from my trip. Leaving me with no phone to use abroad.

Tried to cancel THREE Time (no pun intended) and each time the line just cuts and stops me from doing so.

• NR5G-SA/NR5G-NSA/4G (Auto Switch) (Default)

• NR5G-SA (5G Standalone only)

• NR5G-NSA/4G (Auto Switch)

• 4G (Forces 4G only

Currently mine is set for 5G alone but I've noticed some periods of no internet at all this week of about 30 seconds at a time.

Should I go back to default of automatically switching between 4G and 5G or is that likely to be worse ?

(1) Got a text about an offer for 150gb data @ £10 on the 10th day of the 10th month.
(2) Take 10+10+10 then IF you flip it.. 01 + 01 +01 == Three.
(3) 150 / 10 == 15 ... then 15 x 3 == a 45 degree Three-angle (or whatever they're called).

Give a high-five, no make it a high-three, to the person who thought of this offer.
Just a quick one from a satisfied PAYG customer (in Sheffield).

I'll shut up now. Thanks for your time.

I have been with three for years and it has been noticeable since the takeover by Vodafone that the service has been getting worse. My contract ends at the end of this month and I am starting to look around. I am on an unlimited text,data and calls for £26 a month. I'm based in central Scotland.

Recommendations ?