r/Shoes • u/Mundane-Silver-8287 • 14h ago
AVOID ORDERING FROM CHARLES AND KEITH
I ordered a pair of shoes from them - first it took weeks for them to arrive, i tried them on in my home, nothing was wrong but they were too small. I did NOT wear them outside, they don’t even fit. The bottoms were a bit dirty when they arrived but the bottom stickers were attached and I don’t think it matters that much (if I choose to keep the shoe) since all shoes get destroyed. Followed the return procedure and also just FYI the refund timeline is 31 working days, order at your own discretion. This morning I got this reply from them, mind you the return was shown as delivered as of Sept 11. I would avoid this company at all cost.