I’m currently at City Level 14, and I’ve been stuck with this issue for 3 days now.
All of my residential buildings are stuck at Level 5, and I don’t have a single Level 6 building (skyscraper) in my city.
My city has 100% happiness, all residential buildings have full service coverage, and there are no issues or warnings.
I’ve tried building new residential buildings to see if that would trigger upgrades for my existing ones, but the yellow upgrade helmets only appeared on the new buildings. Once those reached Level 5, they got stuck too.
I’ve also seen other players at City Level 9 who already have multiple Level 6 skyscrapers, so I don’t understand why I can’t get even one at Level 14.
I contacted EA Support, but they told me I’d reached the maximum limit for Level 6 buildings, which makes no sense because I literally have ZERO Level 6 buildings. 😭
Has anyone experienced this before? Is there something I’m missing, or could this be a bug?
Any advice would be appreciated!

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