I'm fairly new to SAP.
Last year I made a student account with my student mail id (xyz@university.org) as primary. It made me add a secondary backup ID so I added (personal1@gmail.com)
Now I've joined as a consultant in a company that gave me LH access through (name.surname@work.com). I am not able to add my personal ID (personal1@gmail.com) to this work account for backup because it is associated with my university account.
I googled and it said maybe because I only had 1 other account to my student Id, it won't allow me to unlink. If I added 1 more ID to student ID, I will be able to unlink my personal1 id.
Therefore, I added a 3rd account (personal2@gmail.com) to my university UID.
Now I'm still unable to see unlink option. So I endes up adding 1 more account and now cannot do anything about the 3 accounts. Turns out they disabled manual unlink in july, 2026. So I raised a chat support request for unlinking personal1@gmail.com from my xyz@university.org. the chat support crashed.
So I mailed them using the support mail.
By when can I expect a response? Is this an introduction to how customers are treated cuz if I owned the business, I would never implement such a tool.🤡
Has someone figured out how to do this without losing my mind? Should i add personal3@gmail.com as backup to work account until my personal1@gmail.com is getting unlinked?
I always wondered how do people get situations that feel soooo specific. Now I know how. ☠️