r/LinusTechTips • u/ABitOfAnAsshole0 • 21h ago
Discussion Stolen Prebuilt and Retailer taking time
Hello Reddit,
To start with I ordered the Aorus Prime 5 PC from Gigabyte through a retailer called Very here in the UK. It cost me £2,700 as I used a 20% code as it’s my first order through the retailer which is what they do for every new account.
The box arrived noticeably lighter than it should be. As in you could pick up this box with two fingers when it’s meant to be 16kg and the box had a spec sheet visible saying it had a 5080 and 9800x3d. Even without the spec sheet the box said gaming computer and the specific model.
I reported this to Very and the team only to have a week of being told they were ‘looking into it’ and being told to wait. We ended up contacting the CEO who surprisingly replied himself and escalated it to his executive complaints team.
They spent 2 weeks investigating and providing no updates to us. Yesterday I called them out of frustration and demanding answers only to be told that I could get a refund once they prove we didn’t receive the computer. I was confused because in every email I sent I offered video calls of us opening the package and on the first day of reporting it asked if someone could come in person to verify. They declined.
Now we must wait until Monday for someone to inspect the box three weeks after it was delivered. Luckily it’s in the state we received it in still but the box was clearly cut open and retaped during delivery. If they suspect I did this then they could deny a refund. I do not have tons of money, I’m a uni student who’s been saving for a while and bought this to open on my 21st Birthday.
The situation has been handled poorly by everyone involved and I genuinely don’t know what to do.
Note: My Dad took in the parcel but assumed it was heavy as the guy offered to put it inside and only realised once he went to lift it. When he did the driver was already back in his van and leaving.
Also I forgot to mention but yes, I paid in full on a debit card. Maybe it was stupid but I didn’t expect all this to happen.
So I have a few questions:
What actually can I do?
If I can get a refund where should I buy from that could handle PC shipping better (without a box that says gaming computer with a spec sheet)?
Has anyone else had any similar experiences?
I know this might not be considered relevant but I want some help.