I purchased a brand-new Marantz AMP 30 for $4,000 plus tax just two months ago. Unfortunately, the amplifier suffered a catastrophic failure during normal use.
The unit would suddenly shut down in the middle of playback, with the power indicator blinking red five times. It became completely unusable.
I sent it to Marantz for warranty repair, expecting either a proper repair or a replacement comparable to the nearly new amplifier I purchased.
Instead, Marantz sent me a refurbished B-stock AMP 30.
The replacement box explicitly states:
“U Refurbished” “1 Year Limited Warranty” “Minor Cosmetic Defects”
It also came with a "B-Stock Quality Check" card stating that the unit passed operational tests but may have cosmetic blemishes.
To be clear, I paid over $4,000 plus tax for a factory-new, premium amplifier that lasted only two months before completely failing. Now, instead of having my nearly new amplifier repaired or receiving a new replacement, I have a refurbished unit of unknown age, usage history, and potentially lower resale value.
- Is a refurbished replacement really equivalent?
I understand that warranty terms may allow manufacturers to provide refurbished replacements. But for a $4,000 amplifier that catastrophically failed after just two months, I find this disappointing. I didn't purchase a refurbished amplifier, and I certainly didn't expect to own one two months after buying new.
- What happened to my five-year warranty?
The original AMP 30 came with a five-year manufacturer's warranty. The replacement box says one year.
Does my original warranty remain valid for the replacement serial number, or did I effectively lose nearly four years of warranty coverage? I've requested written clarification from Marantz.
- What about resale value?
Even if the replacement works perfectly, a refurbished B-stock unit is not necessarily worth the same as a two-month-old unit originally purchased new.
I'm curious what others think, especially anyone who has dealt with warranty claims involving Marantz, Denon, McIntosh, Anthem, or other premium audio brands.
Would you consider a refurbished B-stock unit an acceptable replacement for a $4,000 amplifier that completely failed after only two months? Or would you push for a new replacement?