Sonos customer service said I have two options:
- get a replacement unit but I'd lose my money back guarantee for the replacement, if anything was wrong with that
- get a full refund for the item

I would've been happy to just get another refurbished unit. Returning and ordering another one is practically the same thing, so I will do that.

Posting here to ask if this is normally how Sonos handles situations and if anyone else has had issues with Certified Refurbished items.

Hey everyone!

I recently purchased a new home and I’m planning to install four 6-inch Sonos by Sonance in-ceiling speakers in my kitchen, positioned around the island area.

I’ve attached a picture showing my proposed speaker layout and would love to get some feedback before I start cutting holes in my ceiling.

A few questions for those of you who have experience with these speakers:

1. 6-inch vs. 8-inch: Would the 6-inch speakers provide enough sound and bass for a kitchen, or would you recommend stepping up to the 8-inch models?

2. Speaker quantity: Is four speakers a good number for this space, or would that be overkill? Would two be sufficient?

3. Speaker placement: Based on my picture, does the layout make sense for even sound distribution, or would you position them differently?

4. Overall sound quality: How do you like your Sonance speakers? Any regrets or things you wish you’d done differently?

For context, my kitchen has 10-foot ceilings, and I’m looking for clean, balanced sound with decent bass, primarily for music while cooking, entertaining, or hanging out around the island.

This will be my first experience with Sonance speakers. I’ve always been a Bose guy, but with the new house, I figured I’d try something different and go with a built-in ceiling setup.

I’d really appreciate any advice or recommendations, especially from anyone who has installed these in a similar kitchen layout.

Thanks in advance!

We started baby-proofing the living room last week since our little one is starting to crawl. I was worried about our rear speaker stands getting pulled over and the trailing wires, but my partner came up with a genius solution to integrate them seamlessly into our decor and hide the cables completely.

I can now present Sonos Announcements for Android.

I am looking for testers, so the app can be as good as possible. Google also requires at least 12 testers for 14 days before the app can be released to everyone, so I hope some of you are interested.

It is important that you stay in the test and keep the app until I say so. Otherwise the 14 days may have to start over.

If you don't know the app yet, here is a description:

I am blind, and I made Sonos Announcements.

The idea is simple: when dinner is ready, or you need to reach the others in the house, you can talk directly through your Sonos speakers instead of shouting up the stairs.

You can send messages to all speakers at once or to individual speakers.

The app finds the speakers on your wifi by itself. No extra account is needed, and everything you send stays on your own network.

You send a message by pressing and holding the send button. When you let go, the message is sent.

A short sound plays first so people know a message is coming, and the message is played in your own voice.

By default, the app turns the music down and then back up to the previous volume afterwards. You can switch this off and choose how far it turns down.

You can also set a fixed volume for the message itself, so an important message is heard even if someone has turned a speaker all the way down.

Messages can be up to 5 minutes long.

If you have a Homey Pro, you can also send announcements when you are not at home, using my Homey app: https://homey.app/a/dk.hoffmeyer-net.sonosannouncements

The app is 100 percent free, with no ads and no subscription.

To sign up as a tester, read more here: https://flyveradio.dk/sonos/android.html

I hope you will like it. And if there is anything, just write to me, and I will take a look.

I've got a fairly large Sonos system, and it's a mix of older products and newer products (all are upgradable to S2, of course) - but I've built it up over the years.

I had tried all sorts of the various suggestions to configure my UniFi network to work better with the Sonos system... I created a 2.4Ghz-only IoT network, went through all the various guides on STP settings (I am a SW engineer with lots of networking experience, so I have a pretty good understanding of these protocols and such) - but I COULD NOT get my system to be stable.

Using Sonos for music became so unreliable I just stopped using it. Grouping rooms would fail 90% of the time, everything was super slow to respond, speakers would drop in and out constantly, music just flat out wouldn't play.

The general recommendation I see everywhere is "do not use SonosNet" - but I decided to give it a shot. One of my Connect units is near my network rack, and so I jacked it into an open Ethernet port, and the system went off and created a new SonosNet. Only a couple devices are still on my regular WiFi (my Sonos Arc Ultra and Surrounds in the living room).

I hate that there's another WiFi network in my house now, but Sonos is back to "just works" status. I can create speaker groups in seconds, and music actually plays and doesn't drop out constantly.

What an infuriating process.

Sonos has never made a desktop app for Linux. Instead of waiting any longer, I wrote my own. It's called Gnomos, it's free software under the GPL-3.0, and it runs as a native GTK 4 app on the GNOME desktop.

Demo video (1:34): https://github.com/linuxundich/gnomos/raw/main/screenshots/gnomos-demo.mp4

What it does

• Now Playing with synced lyrics. Click a line and Gnomos jumps there – handy for skipping straight to the part of the song you actually know the words to. If you miss vinyl, the cover can spin like a record. No getting up to flip it, though.
• All rooms in one place. See what's playing where, drag one room onto another to group them, and set the volume for every room with one click.
• Volume in GNOME's Quick Settings. A small Shell extension puts the current room right below the system slider, plus a slider for every other speaker in the house.
• The whole collection. Music shares, Sonos favorites, playlists, internet radio, linked services like Spotify, the queue and alarms.
• Mini player for the corner of your screen. Media keys, lock screen and GNOME's media controls just work.

Gnomos talks to the speakers directly over your home network. No Sonos account, no cloud, no login. Lyrics and artist photos are the only things it looks up on the internet, and both are off until you switch them on.

And the part this sub might like best: Gnomos still works with the old S1 hardware – ZP80, ZP90, ZP100, ZP120 and even the CR100. You know, the ones the current Sonos app pretends never existed.

Install

There's a Flatpak bundle on the GitHub releases page, plus a .deb for Debian testing. Flathub is planned.

• GitHub (code, releases, issues): https://github.com/linuxundich/gnomos
• Project page on my blog: https://linuxundich.de/en/projects/gnomos/

One lesson from testing, free of charge: "Play All" replaces the queue of the selected room. My living room learned that the hard way, and the queue never came back.

Bugs and ideas are very welcome as issues on GitHub. Which features are you missing?

Disclaimer: Gnomos was developed with AI assistance.

I’ve got 3 Sonos Ones (2nd gen) and a Beam connected to my TV and I can’t get any of the voice assistants to access any station such as Radio 6 Music on the BBC Sounds app. Can anyone give me advice on getting it to work. Thanks

So I have a Sonos Beam hooked to the TV. Looking to add a couple speakers for multiple rooms after we moved into a bigger house. As I’m looking around online, I’m coming across different speakers for surround sound, outdoor, travel, etc. Not sure what I’m looking for now!

So I guess I’m asking, what would be the best two speakers I could add that could be used to link up different rooms and then maybe move them into the living room for surround sound on movie night.

Thanks for any suggestions!

I currently run a Sonos Amp with two B&W 707s3, and two Era 100 for my Home Theater setup. Overall the system is fantastic and I am really happy with the sound quality from the B&Ws for music and the Sonos surround for HT listening purposes. Also I listen to a lot of multichannel audio (mainly ripped SACDs). One thing that bugs me is that the Amp does not play multichannel LPCM or ATMOS, so in order to play multichannel audio I have to convert FLAC to AC3. Caldera and AppleTV work beautifully for this purpose. ATMOS of course is a miss.

I know that these functions are available on the ARC, but I can’t stand soundbars, I find the lack of separation and soundstage unbearable. I won’t cough up this amount of money for such a compromised setup.

A new AMP than can play LPCM and ATMOS would be great, also it would be great if it could use Era 300s as surrounds for the upper channels. I guess this should be technically possible since Era 300 can play ATMOS on its own.

What do you guys think about this? Is there a chance that Sonos will offer such an upgraded product?

The Amp is quite old now and due for an upgrade, I don’t think the above is too much to ask.

For anybody wanting to try audio settings from Peter Pee to see if it works for you. And anybody else that might find this information useful

Hey everyone,
I currently have a Playbar paired with a Suband I’m thinking about upgrading to anBeam Ultra. Will the Sub still work with the Sub?

Thanks

Hi I had my gears as Beam gen2, era 100x2, sub mini. It is connect to tv via eARC. Then apple tv is connected to tv.

So, I have always been listening via Auto, which from Sonos app it is always as Dolby ATmos. Until today, I found out another issue about HiRes doesn’t make a sound anymore with the Apple TV os update (just my guess.). Then I switched the Apple TV audio setting to Stereo. Oh, my, god. It is louder, clearer, powerful, with both eras fully integrated as a whole, where they always sounds small.

Has anyone else had such feelings about it? Now I really want Apple to support audio type controlled by apps. I would let my Apple Music to be on stereo while movies probably stay in Dolby.

Thats really it. I love my Sonos but sometimes also miss wooden speakers. Yeah I know about using an amp and all that but I wish at least something like the 100's had 'shells' that could be changed out and one of those was a wooden option.

i’ve had a arc, sub, and two surrounds for years. all of a sudden i’m having problems with connecting to them via airplay. right now all my speakers are working off of my tv. when i go into the sonos app, it says i need to find a system, when i try to do so, it connects shows all my products, plays the chime to connect. and after, i get the same screen that says i need to find my system??? here and there i can get airplay too work. but i’ve fully reset to the orange light and adopted all my speakers multiple times and after a few weeks it completely disconnects from the app.

Hello! There’s something that’s happened to me since ever. That’s the first thing that I want to state : it’s happened to me in every combination: beam and era 100 rears, stereo 300 pair, ultra and era 100 rears, ultra and 300 rears, era 100 stereo pair. You name it.

Second data: it happens with sonosnet , with WiFi, with Ethernet on the sound bar and without it .

Third data: it happens only with music app from Sonos. Never with tv, never with line in, never with airplay. Only if I play a music app from the Sonos app.

And what happens??

After playing music let’s say for 30 minutes, speakers start to delay , resulting in an echo sound. If then I scroll back or forward the song, it fixes. And after another 30 minutes … again.

What can it be?

(As a final note, it’s happened with different internet companies and routers etc).

Tired of the Sonos app not supporting every app? My Play:1 lacks Bluetooth, AirPlay, and line-in, so I built Sunus to stream any phone audio losslessly to Sonos—no extra hardware or computer needed.

Two modes:

Standard: No setup, uses Android’s normal capture. Some apps (Netflix, Audible) block it.

All apps: Captures everything, including blocked apps. Requires one-time Wireless Debugging pairing (Android 12+), no root, no PC.

—ideal for music, not for video sync.

Free, open-source (MIT), no ads, no account. APK:

github.com/tomkainz/sunus

Built with AI help. Beta version, tested on Android 17 with Play:1 (S2). Feedback and bug reports welcome.

My old soundbar needs replacing and I’m looking for another Sonos setup in the living room.

Living room is an open area but the sitting area in tne living room is 16’x14’ and the soundbar is roughly 10 to 11 feet from the couch. The TV is a 65” LG C4 and we also have a record player nearby that we would like to use. Beyond the living room opens up to the kitchen area

Is this an easy Arc Ultra recommendation or is the Beam Ultra and Sub mini a consideration? Our use cases in the living room are streaming (mainly sports, tv shows, and kids shows on Disney+) and some movies. Ease of use with record player with Beam Ultra would be nice but not the end all be all.

Thanks!

Carving out the base of the live edge table for sub to fit in (made to look like it naturally grew around it) was done by myself. Lined the cut-out section with foam/rubber to absorb vibrations and protect sub’s finish. Even the “foot” of the trunk base, “growing through” the front the if the sub is lined with soft, vibration absorbing material. Moss accents suggested by my gf was an amazing touch. Wood grain skin wrap with fantastic trippy symmetrical cut-out shapes for era 100’s, made by Toast.

I’m unable to add the Symfonisk lamps as surrounds for my Beam Ultra. Will there be a workaround this in future updates or any alternatives to using the lamps as surrounds? From memory they are Gen 1. Thank you!

hey folks! i‘m considering to buy a set of sonos for my tv audio. will this setup be fine?

the room is 4,5x4,5m, ca. 20m2. tv is a philips 65PUS8909 ambilight. apple tv, PS5pro, apple iphone air. i life in europa. i want to buy the sonos beam ultra, sub mini and 2 era100sl as rear speakers. actually i got an onkyo 5.1 receiver and setup. what will sound better? is sonos well integrated in apple and apple home?for listening to music i’m going to use apple homepods gen.1 as a stereo pair. is the beam ultra good for a 65” tv (soundstage)? i haven’t enough room for the arc ultra.

thanks for advices!

i was watching a game yesterday on my apple tv. i’m generally an apple household but in my living room setup, i have a beam, sub, and two one units for surround.

(i also have an amp connected to some 301s for my turntable and it’s also problematic (ie no sound from turntable) atm, but it’s not bonded to the beam/rest of the system, not my concern right now.)

i needed to be in another room, so from the apple tv, i added some homepods (airplay) to the currently playing game. all seemed well from the other room. at some point, i was enabling/disabling airplay on some of the homepods and briefly disabled the apple tv sound. the rest kept playing as expected. i re-enabled, all seemed fine, including from the living room.

fast forward to last night and my apple tv sound didn’t sound right. sometimes the sound reverts to playing through the tv speakers, which are tinny. usually changing back in apple tv settings fixes the issue. 

this morning i started troubleshooting. unplugged all sonos components. unplugged google fiber box. unplugged router. then turned each back on, in turn: google fiber, router, beam, amp, sub, surrounds.

in the sonos app, every component was present. sound was coming from the beam and surrounds, not sub. removed and re-added the sub. now i have sound from beam and sub, not surrounds. remove and re-add surrounds, but still no sound from them.

the first tell-tale sign something is wrong is when the apple tv remote doesn’t control the sound, volume up/down and mute not working. and usually restarting the apple tv fixes the issue. in this case, since last night and through this morning, it’s inconsistently controlled the sound. toggling settings in apple tv remote settings not really fixing anything.

am currently at a loss and frustrated and would like to hear some suggestions to get things working like they should.

my components are as follows:
apple tv 4k (2nd gen, model a2169, aka 6th-generation apple tv)
---------------------------------
Beam: Sonos Beam
Sonos OS: S2
Build: 97.2-81220
Hardware Version: 1.23.1.10-1.2
---------------------------------
Sonos One: Sonos Beam (RS)
Sonos OS: S2
Build: 97.2-81220
Hardware Version: 1.21.1.8-1.1
---------------------------------
Sonos One: Sonos Beam (LS)
Sonos OS: S2
Build: 97.2-81220
Hardware Version: 1.21.1.8-1.1
---------------------------------
Sub: Sonos Beam
Sonos OS: S2
Build: 86.10-81100
Hardware Version: 1.8.6.6-1.2
---------------------------------
Amp: 301s
Sonos OS: S2
Build: 97.2-81220
Hardware Version: 1.24.1.12-1.2

thank you.

When my era 100SL’s are set up as surrounds connected to my beam g2 (sub mini connected to beam as well) and beam connected to my tv by hdmi earc, white noise will play through the surrounds at a low volume whenever I pause a movie playing on my tv. Why is this?

Update: The beam plays white noise too.

I’d like to dive into some of the 3rd party apps for my older S1 system. The Sonos S1 app isn’t getting any better with age. What’s everyone’s opinions on the ones in the App Store? Lyd, SmartSound, KlingKlang, etc?

When I swipe right on a song in the Sonos app, it adds it to the end of the queue. If I’m playing a long playlist, that’s pretty useless when I want to hear the song next.

I noticed a slow right swipe reveals a second button for adding the song next in the queue (circled in the screenshot). Is there a setting to make that the default action for a full swipe? I’m used to that behavior in other apps like Spotify.

Hello Sonos users!

I am looking for some help here as nothing seems to make sense to me.

I have an OLED LG C5 tv and I am using the Sonos Ray soundbar.

I was literally watching a tv series yesterday when everything was looking (and sounding) well! Suddenly, this morning my tv does not allow me to increase nor decrease the volume of my soundbar and it displays an icon to the right (🚫). I am using the tv’s remote controller to adjust the volume.

I tried most things like, enabling eArc and all similar things. Still no luck.

I have not yet restarted the soundbar by unplugging it. I will do so but I doubt it will be of any good.

Anyone who has faced a similar or the same issue before?

I fear this might be an issue due to a software update which passed on to my tv yesterday.

Any thought would be highly appreciated!

Thank you all!