Hi everyone,
I'm completely new to Google Tag Manager (GTM) and have never worked with it before. I'm trying to set up form submission conversion tracking on a landing page, but I'm stuck and could really use some help from experienced people here.
Here's my situation:
I have a landing page with a lead generation form.
When someone fills out the form and clicks the Submit button, the form gets submitted, and a thank-you message appears on the same page.
The URL doesn't change, and the user isn't redirected to a separate thank-you page.
Since I'm new to GTM, I followed some YouTube tutorials and took help from AI to create a tag and trigger for tracking form submissions.
However, the tag isn't firing as expected when I submit the form.
I'm not sure whether I've configured the trigger incorrectly or whether this type of form requires a different tracking approach.
My questions are:
How can I properly track form submissions when the URL doesn't change after submission?
Which trigger should I use in GTM for this scenario?
Is the standard Form Submission trigger sufficient, or do I need to use a custom event, an Element Visibility trigger, or another method?
How can I debug this issue step by step using GTM Preview mode to identify what's going wrong?
I'd really appreciate it if someone could explain the process in beginner-friendly language, preferably step by step.
I'm trying to understand how this works rather than just copying a solution without knowing what's happening.
Thanks in advance for your help!