Hello everyone,
I'm reaching out to see whether other Amazon sellers have experienced a similar issue with FBA inventory becoming unavailable after a shipment was fully received and closed. On September 3, we shipped 240 units of one of our best-selling products to an Amazon fulfillment center using the Send to Amazon workflow. According to the shipment tracking and inventory reconciliation records, all 240 units were successfully received, and the shipment status changed to "Closed" on September 11. However, only 203 units became available for purchase. The remaining 37 units have continued to appear under reserved inventory, with no clear explanation of their location or expected release date.
Initially, we assumed this was a normal delay associated with fulfillment center transfers or internal inventory processing. However, after approximately two weeks without any changes, we contacted Seller Support to request an investigation. The first representative explained that the units were undergoing an internal transfer and advised us to wait several business days. When the inventory status remained unchanged, we reopened the issue and were subsequently informed that the units might be associated with fulfillment center processing activities. Unfortunately, neither response provided a specific transfer reference, destination fulfillment center, or estimated completion date. We have now contacted support multiple times, but each interaction has resulted in essentially the same generic explanation.
What makes this particularly concerning is that the discrepancy is affecting our inventory planning and advertising performance. These 37 units represent approximately 15% of the original shipment, and we have already experienced several periods of reduced available inventory. We have reviewed the Inventory Ledger, Reserved Inventory report, shipment reconciliation details, and available fulfillment center transfer records. So far, we have not identified any corresponding customer orders, pending removals, or other transactions that would explain why these units remain unavailable. We also attempted to request a formal investigation, but Seller Support indicated that the shipment was already reconciled and therefore did not qualify for additional shipment-level research.
At this point, we're trying to determine whether there is a specific escalation procedure for inventory that has been confirmed as received but remains indefinitely reserved without an identifiable transaction or transfer. Has anyone successfully resolved this type of situation through the FBA Inventory team or another internal department? In particular, I'd appreciate hearing whether you were able to obtain a detailed inventory trace, have the units manually released, or receive reimbursement after Amazon confirmed that the inventory could not be located.
Any guidance from sellers who have dealt with a similar issue would be greatly appreciated. We're not necessarily looking for immediate reimbursement if the units are still physically present in Amazon's fulfillment network. Our primary objective is to establish where the inventory is being held, why it has remained unavailable for an extended period, and what steps can be taken to bring the issue to a definitive resolution. Thank you in advance for sharing your experiences.