Hello everyone,

I'm reaching out to see whether other Amazon sellers have experienced a similar issue with FBA inventory becoming unavailable after a shipment was fully received and closed. On September 3, we shipped 240 units of one of our best-selling products to an Amazon fulfillment center using the Send to Amazon workflow. According to the shipment tracking and inventory reconciliation records, all 240 units were successfully received, and the shipment status changed to "Closed" on September 11. However, only 203 units became available for purchase. The remaining 37 units have continued to appear under reserved inventory, with no clear explanation of their location or expected release date.

Initially, we assumed this was a normal delay associated with fulfillment center transfers or internal inventory processing. However, after approximately two weeks without any changes, we contacted Seller Support to request an investigation. The first representative explained that the units were undergoing an internal transfer and advised us to wait several business days. When the inventory status remained unchanged, we reopened the issue and were subsequently informed that the units might be associated with fulfillment center processing activities. Unfortunately, neither response provided a specific transfer reference, destination fulfillment center, or estimated completion date. We have now contacted support multiple times, but each interaction has resulted in essentially the same generic explanation.

What makes this particularly concerning is that the discrepancy is affecting our inventory planning and advertising performance. These 37 units represent approximately 15% of the original shipment, and we have already experienced several periods of reduced available inventory. We have reviewed the Inventory Ledger, Reserved Inventory report, shipment reconciliation details, and available fulfillment center transfer records. So far, we have not identified any corresponding customer orders, pending removals, or other transactions that would explain why these units remain unavailable. We also attempted to request a formal investigation, but Seller Support indicated that the shipment was already reconciled and therefore did not qualify for additional shipment-level research.

At this point, we're trying to determine whether there is a specific escalation procedure for inventory that has been confirmed as received but remains indefinitely reserved without an identifiable transaction or transfer. Has anyone successfully resolved this type of situation through the FBA Inventory team or another internal department? In particular, I'd appreciate hearing whether you were able to obtain a detailed inventory trace, have the units manually released, or receive reimbursement after Amazon confirmed that the inventory could not be located.

Any guidance from sellers who have dealt with a similar issue would be greatly appreciated. We're not necessarily looking for immediate reimbursement if the units are still physically present in Amazon's fulfillment network. Our primary objective is to establish where the inventory is being held, why it has remained unavailable for an extended period, and what steps can be taken to bring the issue to a definitive resolution. Thank you in advance for sharing your experiences.

Hi everyone,

I'm currently setting up my first Amazon FBA product listing, and I've run into an issue with Amazon incorrectly categorising my product.

When I try to create the listing, Amazon appears to assign my product to the wrong category. As a result, it's requesting additional information and documentation that has absolutely no relevance to the product I'm trying to sell.

This has completely thrown off the listing process, and I'm unsure how to resolve it. I don't want to submit incorrect information or go down the wrong route just to get the listing created.

Has anyone else experienced this when listing a product for the first time?

How did you get Amazon to assign the correct product category?

Is there a way to manually change the category or product type?

Did you manage to resolve it through Seller Support, and if so, what was the best approach?

I would appreciate the help as Amazon agent are too helpful.

Thanks in advance!

been trying to narrow down some ODM manufacturers and the more i look the harder it gets lol...everyone has nice photos, good claims and all that. ive been checking supplier profiles/reviews on Alibaba and looking at audit info where its available, but im wondering what people with more experience give the most weight to. third party factory audit? years in business? certifications? buyer reviews? sample quality? i feel like one good score alone doesnt tell you the whole thing. when your comparing like 4-5 manufacturers that all look decent on paper...what normally makes you pick one over another? and are there any audit details you always check first?

I’m an American based in Shenzhen/HK and heading to Phase 2 of the Canton Fair, and will be in Guangzhou 24th-28th of October. Would love to meet up if anyone is around!

This is my 3rd fair and I have a lot of experience in the region so also happy to answer general questions about the fair, e.g., how to prep, things to do nearby, etc.

Phase 2 covers covers building/decorative materials, household goods, furniture, gifts, etc. so if you’re sourcing in any of those categories and can’t make it, I’m happy to swing by a few booths and ask questions, send over info, or whatever would be useful since I'm there anyway.

Feel free to comment or DM if you'd like to connect!