Imagine not being able to pay your bill because the app won’t verify your information no matter how many times you get a code sent to your device

After multiple attempts to try to verify my information TO PAY MY BILLLL I GET LOCKED OUT OF EVERYTHING

THE WEBSITE DOESN’T WORK

CALLING THE ONE 1-800 NUMBER DOESN’T WORK

THE APP DOESN’T WORK

THE SERVICE ITSELF DOESN’T WORK

WHOEVER DESIGNED THE APP NEEDS TO BE FIRED IMMEDIATELY

Recently I lost the ability to manually change my wifi channel on the xfinity app and now its practically unusable. When I went to look up how to fix this It says that apparently my router model, xb7, was never supposed to have this ability. I dont understand why all of a sudden I cant change the wifi channel anymore and is there a way to get it back because without my wifi is bad.

Comcast has changed my plan without any agreement, acknowledgement, or even conversation. When I called them to inquire, they said that to change it back would require a chargeable technicians visit of $99 to change the plan back. I never asked for the change, and frankly even if a change occurred why would a truck need to visit my home?

I am preparing an FCC complaint but also going to inform other authorities. Has anyone done this, and have you had any success or resolution? Frankly, I have to be careful here, Xfinity is a monopoly so I'm fearful of repercussions.

I had requested to move my account from one location to another over the past few weeks and apparently the move was completed but now I am being double billed at the new location. I am having to repeat the same info again and again.
Yesterday I started a new thread and was asked to send information and verification code which I did but have not received any follow up.
Please help me clean it up. Thank you.

Every Friday the Xfinity program guide lists the Jeopardy! program as the incorrect Series 42 (last year’s series) instead of the correct Series 43 (this year’s series). Because of this error the show on Friday is listed as a Repeat, and isn’t recorded as a series program if only new programs are chosen in the series recording settings.

The comcast_xfinity mods are spineless and removed my thread when it was gaining traction about what a mess the iPhone Duo preorder was today. I think it’s important to have this documented for the future when Xfinity Mobile surely botches another preorder and people are looking up if this is a common issue.

Original post:
Can’t preorder the iPhone Duo because the site is broken. Always a terrible experience with Xfinity.

UPDATE 10:14 AM ET 10/16: I've given up. Customer support is useless. The chat agent told me that my phone wasn't eligible for an upgrade when it said on the app, highlighted in green, "eligible for early upgrade". The phone agent couldn't even send an email to authorize the account. Waited 30+ minutes just to get authorized and never did. At that point, it was taking far too long, and things were already pushed out to January on Apple. I'll try my luck in-store, I guess.

If you filed a claim in the Comcast data breach settlement, here's the status from the official site.

Why no date yet: the official FAQ says benefits are paid as soon as possible after final approval and after any appeals are resolved. Payments are split pro rata among approved claims after fees and costs.

Who's in it: people Comcast notified on or around December 18, 2023 that their information may have been compromised in the October 2023 breach.

What to do now:

1. Keep the email you filed with active and check spam.
2. Questions go to the administrator at the number on comcastbreachsettlement.com.
3. Never pay a fee to get your payment.

We keep a running list of settlement payouts and deadlines in r/OpenSettlements, if you want the next ones before they close.

Has anyone heard anything from the administrator since August?

I am moving to apartment that has comcast ONT fiber box with Ethernet handoff to XB7 gateway and att Fiber (with gateway preinstalled) in network closed. Currently pay $65 for att fiber 500mb at old place with my own router in passthrough mode. It seems if I switch to comcast I could get 1GB symmetric for $50 a month. But the router they provide does not provide bridge mode when in use with ONT (only for coax installation) according to my google research. Is that still a case? Can I bypass xb7 at all and connect ONT to my own router? Or am I better off sticking with slightly more expensive att fiber for my own network setup

I have several Comcast email addresses. I haven’t received any official notice about setting up the Yahoo accounts yet. (I’ve gotten a ton of fake phishing emails , though).

Will I be getting some real notice or will the transition now be automatic?
I don’t want to wake up to find my email cut off.

Thanks.

Genuinely curious because the people seem nice is it the bad softwares they use or bad advices from management or maybe it is the apathy of the management because they are monopoly that pay local governmental peoples

I’ve spent the last 48 hours in eternal Xfinity hell I am at my wits end at this point and I’m trying to figure out what the actual real, real escalation phone line is because the current escalation phone line is just a bunch of people who generate a case they send you a text with the case and magically 14 to 15 minutes later, the tech that I receive a text saying that the case has been successfully dispositioned and closed can’t do this anymore. This is insane. What is it that I need to do to find somebody that actually will address a customer issue. I’m losing my mind?!? The amount of fraudulent or just incompetent agent behavior is, almost unparalleled🤮

So the tech shows up to my house, actually two techs. They test everything. They find an extra filter and remove it. They test all lines. The xb10 I just got and the speeds are still bad then he notices, as he’s submitting a request for internal check, that my plan does not state that I am symmetrical tells me to reach out to customer service. I reach out, the guy tells me on the phone that symmetrical service is not available in my area, but wait, hold on a minute, actually it but some specialized teams gonna have to come out and install it, and it’s gonna cost me an extra hundred dollars because I don’t have the right equipment. I need an XB10 modem, which I already have and wait, your plan does not say you are on symmetrical speeds. If you want symmetrical speeds, you’re gonna have to pay the hundred dollar installation and it’s gonna cost you $150 a month. We would have to remove you from your five-year price lock as I’m telling this guy, I’m staring at it right now. It states I’m on two up and two down. That’s what I’m paying for, and he flat out refuses unless I sign a new contract to change my speeds to what I’m currently paying for.

I'm trying to get Comcast/Xfinity to address a low-hanging cable line that crosses my property and presents a potential safety hazard.

The line runs to my neighbor's house, which no longer has Comcast service. It crosses over my property and hangs unusually low directly above my shed. I need to perform repairs to the shed, but the cable's position creates a potential hazard because it is within the area where I would need to work, including accessing the roof and using ladders or tools.

I've already attempted to contact Comcast directly, but I can't get past their automated AI customer service system to speak with an actual person. Since the line serves a residence that no longer has Comcast service, I'm also having difficulty finding a way to report the issue without an active account associated with that address.

I would like Comcast to send a technician to inspect the line and remove it, if it's no longer needed, so that it no longer interferes with the safe use and maintenance of my property.

Has anyone experienced a similar situation? Is there a specific department or contact method for reporting low-hanging or potentially hazardous Comcast lines?

I'd appreciate any assistance in getting this resolved so I can safely proceed with the necessary repairs to my shed.

Thank you!

$99 for security installation when I don’t even own a home!

I need guidance on this violation from xfinity: I called xfinity to go over pricing options for internet. I tried negotiating with the representative who was not budging (that’s fine, he’s just doing his job). He told me he would need to do a soft pull on my credit to set up the account. I did not authorize this and told him I would need to think about my options and would call back the next day if I choose to proceed with setting up an account. He then rudely hung up on me. I called the next day to find out from another representative that the guy actually set up an account and set up security questions with have no knowledge of. I have no way of accessing it for verification. I also just received a bill in the mail for services that I did not agree to nor have received! I attempted to call multiple times where the representative agreed this was a major violation and they would escalate to have a manager review the call and outreach me. Each time, no one called me back. It took 3 days of outreach to finally have a manager call me. I submitted a written letter of dispute and request for immediate action. I have not received follow-up on that. My question to this community is what are my rights here and what would be an acceptable resolution from xfinity to remedy this violation? I’m shocked at the lack of response and the degree of violation from this company.

I scheduled an appointment with Comcast to check if there's an issue with my internet. It's gonna be tomorrow. So i got a text from Comcast about it. And then a few minutes ago, I missed a call and when i googled it it seems like a personal number. And when i checked my voice mail, it was an automated voice telling me my details about my appointment. So I called and then it was an automated voice again and had me press 1 to cancel appointment, 2, to confirm or 3 to reschedule.

I'm just confused why the number when I googled belonged to a person. Is this normal?

Xfinity name change didn't remove the stain of Comcast, and neither can their AI chatbots. The suckage so permeates the whole operation that the AI sucks in exactly the same way as the rest of the company. The only good news is real people no longer need to suffer the degradation of being the human flak jacket.

Meet the new Xfinity Assistant

A smarter Xfinity experience, reimagined with a fresh look and feel.

• Deeper knowledge
• Personalized recommendations
• Faster resolutions

me: Activate third-party modem no app, use website

AI: Let me help you with the activation process. Can you please provide the brand and model of the third-party modem you are trying to activate?

me: netgear nighthawk cm 1000v2

AI: To activate a third-party modem using the Xfinity app, follow these steps:

Launch the Xfinity [tracking] app and sign in with your Xfinity ID and password (must be the Primary user or a Manager).

bla, bla, bla.

me: read what I wrote again: "Activate third-party modem no app, use website." See the part where it says: NO APP, USE WEBSITE.

AI Let me help you with the activation process. Can you please provide the specific third-party modem you are trying to activate?

me: Read my response to your last question again. See the part where it says: "netgear nighthawk cm 1000v2" Please be less stupid and more useful. Helpful would be good too.

AI To activate a Netgear Nighthawk CM 1000v2 modem using the Xfinity app, follow these steps:

Launch the Xfinity app and sign in with your Xfinity ID and password.

bla, bla, bla.

me: you should be ashamed of yourself. truly bad answer. bad comprehension. not helpful. xfinity is the absolute worst. So bad, that of all the AI chat apps, the horribleness of comcast actually stains the AI model.

AI: I'm having trouble following our conversation. Please type a message and follow the prompts presented.

Currently have TiVo but am finding out that Comcast is eventually getting rid of the way they work so we’ll have to get Comcast boxes. On reading this sub, it seems Comcast’s DVR functionality is basically only supported “in the cloud” and you can’t record locally.

We are a family, each with their own TV, and we enjoy the fact that by default only the shows recorded on a device are visible on that device but we can choose to view recordings on a different device if someone recorded something they think others might want to watch.

With the cloud DVR from Comcast, I’ve seen them tout that you can watch all recordings on all boxes.

My questions are:
1) Do all recordings on all boxes show up on every box? (In other words: will I have to wade through everything everyone else recorded to find the show I recorded?)
2) If two people record the same show but want to watch at different times, can the person who watches first delete their recording while the other person’s recording sticks around? Or do we have to ask them if theyve watched it yet? And is there a way to know more than one person chose to record a show? Or do we have to ask everyone what shows they’re recording?
3) is there a way to “pad” recordings? There are a lot of shows that invariably start early or end late, so TiVo is set to record an extra minute before and an extra minute after; can the same be done on Comcast’s DVR?

I'm trying to understand the modem logs I am seeing and how they often do correlate with some albeit minor service interruptions

I have a CM3000 Modem and and in an area with mid-split AFAIK, I have a 2GB plan and do regularly achieve around 1.7 down and the 300 up that my plan provides, but recently there have been interruptions like videos buffering momentarily, sites not loading on first attempt etc.

Whenever I've noticed these interruptions, I've been able to check my modem logs and see that the connection quality was Poor/Yellow/Partial Service, and when I would look at the Downstream OFDM channels I would see something like this:

Downstream OFDM Channels

Channel LockedStatus ProfileID ChannelID Frequency Power SNR/MER ActiveSubcarrier Unerror Correctable Uncorrectable

1 Locked 0 ,1 ,2 ,3 193 690000000 Hz 2.38 dBmV 42.2 dB 448 ~ 3647 299924447 268400891 0

2 Not Locked 0 ,1 ,2 ,3 194 957000000 Hz 9.08 dBmV 34.5 dB 0 ~ 4095 316917735 173166793 91088584

With the 2nd channel "not locked" and with millions of errors, even with the modem only having an uptime of a few hours.

The "Poor" quality status from the modem would then last any length of time, usually around 20 minutes, and when it recovers to "Good" status I noticed that the 2nd OFDM Downstream channel would disappear entirely.

It's all extremely inconsistent and hard to pin down. But in the last few weeks, this pattern has been happening multiple times a day.

Right now, I restarted the modem and it seems like it's pretty stable... but I don't know how long that will hold.

After the restart, the 2nd Downstream OFDM is staying Locked but I'm not sure the SNR is optimal, and the Uncorrectables are piling up even after just 20 minutes of uptime:

Downstream OFDM Channels

Channel Lock Status Profile ID Channel ID Frequency Power SNR / MER Active Subcarrier

Number Range Unerrored

Codewords Correctable

Codewords Uncorrectable

Codewords

1 Locked 0 ,1 ,2 ,3 193 690000000 Hz 2.38 dBmV 42.4 dB 448 ~ 3647 9145841 7810185 0

2 Locked 0 ,1 ,2 ,3 194 957000000 Hz -4.82 dBmV 35.6 dB 148 ~ 3947 10952000 8663087 7832

TL;DR: If my modem is sometimes able to establish a connection to the 2nd OFDM Downstream channel, but when it is it is weak/has errors, is that a problem? I'm assuming that I should have this channel solidly locked as the 1st one is and not intermittently present/erroring

Plugged in my router after just leaving it disconnected so free myself from EMF RF exposure and found out there’s an outage. Opened the outage map on the app and the dang thing doesn’t load anything on the map besides the Home icon. I can zoom it and out but I’m unable to check the surrounding area. No where does it show anything besides the Home. I had to look for 30 minutes just to find out how the map is supposed to look like when there’s an outage. I just activated the service 2 months ago and they gave me a Xb6. I get I got a low tier plan but that’s all I needed and have to worry about outdated security features. I can’t even use Ethernet because it doesn’t work on both the ports. Can I upgrade this wack ahh router? Dang thing is loud as heck and runs scorching hot. Anyways, I feel and know there’s some sketchy thing on and is purposely being done. The problems started from the very beginning and I don’t feel like driving to the store, waiting to talk to a rep and have to go and explain everything. I even got their mobile plan and have never activated the SIM card I received. I was getting multiple calls a day from their reps telling me about activation and were persistent about wanting to help me active, that it’s quick and easy and will only take little time. This is after the fact I told them I can do it myself. This again made think sketchy as if the card had been intercepted and the persistent of want to help with activation, theyll get whatever they need since I’ll more than likely have to provide some information for the activation. With all the data/security breaches and the sales of our data/personal information to third parties and at a time technology advancements such as AI, we can’t be anymore careful.

1. To get someone faster on the phone, say either you are looking to upgrade services or cancel services. Alternatively, you can call the corporate number at 215-286-1700 and press 1 to speak to a real person. These people work typical office hours on Eastern Time.
2. There are multiple Xfinity retail stores that are able to swap equipment, start/cancel services,and lower your bill. They are able to preform the vast majority of tasks that the online and phone agents do, and it is typically far easier to speak to them than it is over the phone or the ai assistant.
3. The phone and retail staff are based on commission. It is their job to up-sell and convince you to switch to Xfinity Mobile.
4. If you want to lower your bill and an agent tells you that a deal they have is only valid if you buy a watch/phone/tablet, they are lying to you. While it is true that there are bundle discounts for internet and tv, mobile services are completely separate and do not impact internet or cable pricing, with a few exceptions, such as the cancellation of the internet service all together.
5. You don't always have to pay for tv box rentals. Certain smart tvs are able to download the Xfinity Stream app, which is completely free. It has all the same channels as the tv boxes, and it doesn't cost you a dime to download. Instead of flipping through channels or using Xfinity hardware, just download the app, login, and search whatever you want to watch. This small change can save you hundreds over the course of a year.

As far as I know, all of these tips are accurate as of the day I wrote this. It is entirely possible that some of these things have changed already or will in the future.These are just some tips and tricks I learned over the years of being a customer and employee. Xfinity is often hard to do business with, so hopefully this can help someone out there.

So I was having a new fence put in and the contractor hit the line feeding into my house from the street.  It was only buried about 4 inches underground and was only adding to an already bad day.  I reached out to Xfinity support and they got somebody out the next morning to put in a temporary patch until they could get the guys out to re-run my line (patch was in place in less than 24 hours).  Aaman performed the patch and then returned after they ran a new line up to the house (was also performed within 24 hours).  Aaman was an amazing individual!!  He assured me that he'd get everything handled quickly and professionally and he did.  We relocated the box on the side of my house and he ran the new line into my office where my modem is.  I'm writing this in hopes to shed some light on him, he is an amazing employee.  So, to close, Thank you Aaman for your hard work and dedication to your customers.  I've been very happy with my Xfinity Internet here at my home for the last 10 years.  Hardly ever any outages!!

I'm gonna share this story with as many as I can in hopes of his leadership seeing what a wonderful individual he is.

I feel like my internet is very slow. Is this test speed slow? Although it says very fast?

I have been with Xfinity for well over 5 years. Yesterday I received a voicemail from them to let me know my contract ended. I call them today and spoke with four different people. Two of which, were supervisors.

1) The gentleman is reading a form to me, telling me my bill will go up to $130, but if I wanted to get on this Apple promotion, I could lower my bill. Great. Well I would have to pay 1-year worth of services upfront, which was $550. After listening to a very long winded pitch, I learn that I can ONLY do this promo if I use Apple’s credit card or one of Apples gift cards. But the guy made sure to tell me what credit cards I had on file.

2) The second guy, completely stopped talking/responding to me after the initial ’hello,’ only to ask me “What the F&@$ is wrong with you?” Because I was pushing keys on my phone and saying “hello” because I thought we got disconnected & he wasn’t saying anything.

3) The third person was a supervisor who informed me that my new bill was going to be $167 and in order to get a promo I had to pay $1500 upfront. I said that’s ridiculous, so she informs me that she just shut my service off. No option to pay $167/month.

The story only gets better…

4) The Sr. Supervisor calls me to inform me that guy #3 will be fired. I told him I was frustrated because there is absolutely NO consistency on the story I was getting (first my bill was going up $130 or pay a lump sum of $550 for promo THEN my bill was going up to $167 or pay a lump sum of $1500 for promo) and that never had I heard or dealt with paying a lump sum up front for service. He said that he would do me a favor….I pay the $1500 today, on a 5-year contract but they would FedEx me a check back in 3-days in the amount of $1500. I told him that this sounded like a scam and that this was beyond ridiculous. He starts yelling at me, telling me that he’s explained everything to me and doesn’t understand why I’m not comprehending things. I told him I didn’t appreciate him yelling. He then says, I’ll turn your service back on. As I’m sitting at my desk, refreshing my browser, I inform him it was in fact not turned back on (roughly 5 min or so)He then says I can tell you what credit cards you have on file. He then starts yelling again, telling me I had no other choice but to pay the $1500 today and that my services will be off for 3-months and that I could not use any other service company for 30 days per their 2026 rules.

I will never use Xfinity again.

I have Xfinity and no longer can watch live television. Was told by Comcast that my cable card is end of life. I contacted them and since they no longer issue cable cards, I’m basically bleep out of luck and my TiVo Bolt is rendered obsolete. Any suggestions or should I go to another service such as direct tv stream, another evil most likely. Anyone else having this issue?