r/CanadaPostCorp • u/InfiniteSierra • 5h ago
Xpresspost package (passport) stuck after “Item accepted”
I had a passport shipped via Xpresspost from the IRCC office in Ottawa to me in Toronto.
Yesterday (October 15) the tracking suddenly updated after being quiet for weeks:
Sept 30 – Item accepted at the Post Office (Toronto, ON)
Sep 20 – Electronic information submitted by shipper
I have no idea why the status (the Sep 30 one) only appeared now, two weeks later. Based on the tracking, the package has been “in transit” for 16 days with no further scans.
At the same time, IRCC hasn’t confirmed that they have sent the passport! But according to tracking number, they did. But why Ottawa is not mentioned and suddenly it appeared in Toronto?
I already called Canada Post and they opened a service ticket. From what I’ve seen on Reddit, those tickets are usually useless.
Any advice on what to do next would be really appreciated.