r/Alienware • u/Amusing-Crab • 4h ago
Solved! Alienware x17 r2 Shuts Down on startup when not plugged into AC.
Just wanted to put it out there, if anyone is having this issue. I have been experiencing this for a long time, I even bought a new battery which didn’t fix it.
I was having problems with it completely losing power even though the battery had a charge, it loses power just as the windows login is about to appear.
Dell sent me a new ribbon cable which didn’t fix it and they told me to buy a new battery.
It never had issues with turning off if I let the AC stay in till after login, I could take it out afterwards and it’s fine.
I recently just clutching at straws tried different things and I disabled windows hello facial recognition and it has booted up every time since perfectly.
Give it a go if you’ve had this issue.