r/ASUS • • 15h ago

Support Another victim of ASUS's buttonless PCIe Q-Release Slim: Retention clip snapped off my 2-month-old ProArt Z890-Creator

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0 Upvotes

TL;DR: Bought an ASUS ProArt Z890-Creator in August. Followed the official manual and video to remove my GPU using the buttonless PCIe Q-Release Slim mechanism. The internal release jammed, and the plastic retention latch snapped right off. Since this machine runs 24/7 services, I requested an Advance RMA (cross-shipping), but ASUS support refused and expects me to tear down the entire rig and wait 2 weeks for standard RMA turnaround.

I bought an ASUS ProArt Z890-Creator motherboard back in August.

A few days ago, I needed to pull my GPU out to adjust my hardware configuration. I strictly followed the official user manual and ASUS's instructional video for the new buttonless "PCIe Q-Release Slim" mechanism: unscrewed the case PCIe bracket first, then lifted the GPU up at an angle from the I/O bracket side.

Instead of unlocking smoothly, the internal linkage mechanism inside the slot completely jammed and failed to release the rear latch. As a result, the plastic retention clip at the end of the PCIe slot snapped right off and flew out.

I was completely dumbfounded. After looking into it online, I realized this is far from an isolated incident. The previous generation's physical quick-release button worked great, and scrapping it for this angled-pull Q-Release Slim was a terrible move. Whenever there is even a slight tolerance issue with the PC case's rear bracket, the GPU's I/O bracket tab gets caught in the slot gap, making it physically impossible to achieve the lifting angle required to trigger the release.

Beyond the well-documented media reports about this mechanism scratching GPU gold fingers, plenty of builders on Reddit have already experienced their GPUs getting permanently wedged in the slot, or snapping the retention latch just like I did:

What makes this even more frustrating is how ASUS is handling the RMA:

This system is a production workstation currently running 24/7 services. I simply cannot afford prolonged downtime, not to mention the nightmare of tearing down the entire build (CPU, cooler, multiple M.2 drives, and all the cable routing) just to reassemble it all over again later.

I contacted ASUS support explaining that this damage was caused by the flawed Q-Release Slim mechanism on a motherboard that is barely two months old. I asked if they could arrange an Advance RMA (cross-shipping a replacement board first) so I could minimize my system downtime.

Support flat-out refused and insisted on standard bureaucratic protocol: I must strip the motherboard out of my system and mail it back first, with their system estimating a two-week turnaround time.

It is absurd that ASUS pushed out a flawed quick-release design, yet expects the customer to eat the labor cost of a full system teardown and suffer two full weeks of workstation downtime.

If anyone is considering buying an ASUS motherboard equipped with PCIe Q-Release Slim, please be aware of the risks with this mechanism and think twice before pulling your GPU out.


r/ASUS • • 4h ago

Support Did I get myself a botchwork repair 😭

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0 Upvotes

Hi, People of Reddit 🥹

Today, in a desperate need of my Asus V16, I hurriedly brought my device to a technician. The laptop had a hinge failure and was fortunately "repaired". However, they said that they cannot fully seal the bezel back due to how they repaired it with fiber and some sort of epoxy (I think?) saying they "cemented" it. IDK if it is still possible that if I just bring this to my local service center (which is hours away from my location), the warranty will still be voided or they will not repair it since I am still concerned over the quality of the repair 🥹

Any thoughts will be much appreciated. Thank you so much!


r/ASUS • • 23h ago

Product Recommendation Got fed up with Asus App so I made my own app for the Zenbook/Zephyrus Duo

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1 Upvotes

So I’ve had a Zenbook Pro Duo and a Zephyrus Duo for a while and honestly the ASUS ScreenXpert app feels like a half baked mess, is pretty barebones. You get a few app launchers and some sliders and that’s about it, and there’s barely anything you can customize.

So I started building my own thing. It’s called DuoDeck. It fills the ScreenPad with a touch control panel, and it works on regular second monitors too, so you don’t need an ASUS for it. On a single screen it can sit as a strip at the top, bottom or side, like the taskbar.

Some of the stuff it does:

  • Shortcut buttons that send keys to whatever app you’re using, without stealing focus
  • You can make your own pages of buttons, and it can switch to a page automatically when you open Photoshop, VS Code, a game, etc.
  • Macro buttons, like one tap to open my apps, put the windows where I want them and mute my mic
  • Live mirror of your main screen (or just one window), handy for minimaps in RPGs or MMOS
  • Save window layouts across all your monitors and restore them with one tap
  • WhatsApp / Discord / YouTube panels, music controls with synced lyrics, clipboard history
  • CPU/GPU temps, fan speeds, ScreenPad brightness, battery charge limit
  • OBS controls if you stream
  • Dark/light theme, and it’s in 10 languages

It’s on the Microsoft Store: https://apps.microsoft.com/detail/9NQXHVX436RQ

It’s just me working on it, so if something’s broken or you think something’s missing, let me know. I’m still adding stuff.


r/ASUS • • 18h ago

Support My son crashed into my computer tower a month ago. Turned it on today and it’s showing this.

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0 Upvotes

I have no idea what I’m looking at nor what exactly I need to do. Anything help, thanks!


r/ASUS • • 1h ago

Support Asus TUF F16 Rtx 3050 laptop doesn't do more than 2-3 hrs at max battery and just browsing

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• Upvotes

Battery life 2-3 hrs max at 100% not playing games just watching movies and still can't get more than 2 hrs i see vattery drop evey minute is this normal ? Or i should check for something


r/ASUS • • 19h ago

Discussion Just bought an asus Zephyrus M15 2020 model. i want it to last another 5+ years

0 Upvotes

is there anything i need to watchout for? its the original battery and only has 97 charge cycles and is still at 85% max capacity. its the one with liquid metal. it has an i7-10750H. 24gb of ram. and an rtx 2070. whats my odds of this lasting that long?


r/ASUS • • 19h ago

Discussion Gears of war E Day Ludacris with 9070xt

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0 Upvotes

This is asus prime 9070xt oc.


r/ASUS • • 20h ago

Support - SOLVED! ASUS TUF RTX 5050 Laptop — False 428.49 W power reading, GPU stuck at 180 MHz (P8), recovered after battery-only cold boot

1 Upvotes

Notebook ASUS TUF RTX 5050 — Leitura de energia (TGP) muito alta de 428,49 W, GPU travada em 180 MHz (P8), recuperada após inicialização a frio apenas com a bateria

Eu experimentei um problema muito semelhante no meu ASUS TUF FX608JHR-RV019 rodando CachyOS com KDE Plasma.

Hardware e software:

  • Laptop: ASUS TUF FX608JHR-RV019
  • GPU: NVIDIA GeForce RTX 5050 Laptop (GB207M)
  • GPU integrada: Intel Raptor Lake-S UHD Graphics
  • Driver NVIDIA: 615.78.08 (nvidia-open)
  • SO: CachyOS com KDE Plasma
  • Kernels testados: 7.2.9 e 6.18.55 LTS
  • Monitor externo conectado via DisplayPort sobre Thunderbolt

Sintomas no Linux:

  • GPU NVIDIA travada em 180 MHz durante jogos.
  • Estado de desempenho: P8.
  • Consumo de energia da GPU relatado incorretamente como exatamente 428,49 W.
  • SW Power Cap: Active
  • Temperatura da GPU em torno de 47 °C.
  • Limite de energia atual relatado: 100 W; máximo: 115 W.
  • nvidia-powerd estava em execução, mas relatou: ERROR! Client (presumably SBIOS) has requested to disable Dynamic Boost DC controller.
  • O desempenho da GPU permaneceu severamente degradado sob carga gráfica.

Confirmei que o jogo estava sendo executado na GPU NVIDIA.

O problema persistiu tanto com o kernel principal do CachyOS quanto com o kernel LTS. Parar nvidia-powerd não resolveu o problema.

Informação adicional importante: O mesmo problema ocorreu anteriormente no Windows 11.

Vários meses antes de enfrentar esse problema no CachyOS, encontrei um problema semelhante de desempenho da GPU no mesmo laptop enquanto executava o Windows 11.

Naquela época, resolvi o problema com sucesso usando o mesmo procedimento descrito abaixo: desligando completamente o laptop, desconectando a alimentação externa e a conexão DisplayPort/Thunderbolt, aguardando brevemente e inicializando com a bateria antes de reconectar tudo.

O laptop funcionou normalmente no Windows 11 posteriormente.

Isso é particularmente importante porque o problema não é exclusivo do Linux. A recorrência em dois sistemas operacionais sugere que a causa subjacente pode envolver firmware, estado do controlador integrado (EC), inicialização do gerenciamento de energia da GPU ou interação com a conexão do monitor externo.

Não preservei a telemetria detalhada da NVIDIA da ocorrência anterior no Windows, portanto, não posso confirmar se produziu exatamente a mesma leitura de 428,49 W ou o mesmo estado P8.

Procedimento de recuperação que funcionou no CachyOS:

  1. Desligue completamente o laptop.
  2. Desconecte o adaptador de energia CA.
  3. Desconecte o monitor DisplayPort externo da porta Thunderbolt.
  4. Aguarde aproximadamente 30 segundos.
  5. Ligue o laptop usando apenas a bateria.
  6. Inicialize o CachyOS e faça login.
  7. Reconecte o adaptador de energia CA e o monitor externo após a sessão do Linux ser iniciada.

Resultado:

Após este procedimento, o desempenho da GPU retornou ao normal. A leitura incorreta de potência de 428,49 W desapareceu e a GPU não estava mais travada em 180 MHz.

Ainda não consigo determinar se o fator decisivo foi desconectar a alimentação CA, desconectar o monitor Thunderbolt/DisplayPort, inicializar com a bateria ou uma combinação dessas ações.

Como já experimentei e resolvi um problema semelhante no Windows 11 usando o mesmo procedimento de recuperação, suspeito que isso possa envolver um problema de inicialização do estado de energia do firmware ou do hardware, em vez de um bug de driver específico do Linux.

Espero que essas descobertas ajudem a NVIDIA e outros usuários afetados a investigar e reproduzir o problema.


r/ASUS • • 11h ago

Support Title: ASUS TUF F17 (FX707VI) randomly shuts down completely – possible overheating issue

7 Upvotes

Title: ASUS TUF F17 (FX707VI) randomly shuts down completely – possible overheating issue

Hi everyone,

I have an ASUS TUF Gaming F17, model FX707VI-HX098W, with an Intel Core i7-13620H and an RTX 4070.

The laptop sometimes gets very hot and suddenly shuts down completely. The screen goes black and the fans stop spinning. It doesn't show a blue screen or any error message.

Here is what I've noticed so far:

- It can stay running in the BIOS without shutting down, even with the charger connected.

- The problem occurs when booting into Windows or shortly after Windows starts.

- CPU temperatures have reached around 94/97°C while gaming.with cable on,without cable its like 60,70°

- I have tried using it with and without the charger, but the shutdowns still happen.

- I have already reinstalled Windows, but the problem persists.

I'm not sure whether this is caused by overheating, poor heatsink contact, liquid metal/thermal paste, the motherboard, or a power issue.

Has anyone experienced something similar with an ASUS TUF F17? What was the cause, and how much did the repair cost?

Any advice would be appreciated. Thanks!


r/ASUS • • 10h ago

Support Помогите решить проблему с ноутбуком Asus rog strix GL502VSK

0 Upvotes

Проблема следующего характера у меня ноутбук Asus rog GL502VSK ноутбук работал до отключения света,после включение света ноутбук включается но мигает 3 раза зелёным индикатор зарядки.Я пробовал оперативку менять (не помогло)Так как его родная клавиатура не работает я замыкал 5.6 ножку на 20 и 40 секунд(не помогло)Отключал экран родной(не помогло) Кто может помочь в этой проблеме дайте знать


r/ASUS • • 19h ago

Support White square on the asus computer display

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2 Upvotes

Hey guys looking for some help/information about this white square in the middle of my monitor. The monitor is running in the background and all the apps are working. It is just when they appear on the monitor the colors are changed. Any advice or info is appreciated


r/ASUS • • 19h ago

Support [Fix] ASUS TUF F15 (FX507Z, Bios 330) won't wake from suspend: not NVIDIA's fault, it's a missing ACPI wake entry for the lid

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2 Upvotes

r/ASUS • • 23h ago

Support I tried two different external keyboards first one worked very well and the other one had the same issues as my keyboard

2 Upvotes

r/ASUS • • 1h ago

Discussion Unboxed it today

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• Upvotes

Bought a laptop for the first time plz tell me what things to install and precautions to maintain


r/ASUS • • 13h ago

Moderator Post / Announcement ROG x Phantom Blade Zero Edition Collaboration - Full Lineup and Pre-order links (US)

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2 Upvotes

ASUS Republic of Gamers (ROG) today announced in collaboration with S-GAME the ROG x Phantom Blade Zero lineup, an exclusive collection of six gaming products inspired by the action RPG Phantom Blade Zero:

https://rog.asus.com/event/rogxphantombladezero/

The collaboration brings together ROG’s cyberpunk aesthetic and the game’s dark wuxia art style. Across the diverse product lineup, blade textures, weapon engravings, character silhouettes, and a signature red-thread motif weave a narrative where crimson bleeds into shadow - echoing a gamer's journey through the Phantom World. The result is a unified battle station with a distinctive ‘kungfupunk’ identity - forged to empower every strike and hone every blade in combat. 

Each product translates a different part of the Phantom Blade Zero experience into physical design, bringing the virtual world to life:

*Please note that an additional product of the collaboration - the ROG NUC 16 x Phantom Blade Zero - will only be available in the APAC region.

**The ROG Strix Morph 96 Wireless PBZ Edition unfortunately will not be sold in the EMEA region. The keycap set, however, will be.

Pre-Order Information:

For the US region, here is where you can pre-order the following products:

  • ROG Strix Morph 96 Wireless Phantom Blade Zero Edition Mechanical Gaming Keyboard - Newegg / Best Buy
  • ROG Universal Shine Through PBT Keycap Set Phantom Blade Zero Edition - Best Buy
  • ROG Harpe II Ace Phantom Blade Zero Edition Wireless Gaming Mouse - Newegg / Best Buy
  • ROG Delta II Phantom Blade Zero Edition Gaming Headset - Newegg / Best Buy

Or for the entire combo (KB, mouse, headset, keycaps) - Best Buy

I will mention this again at the end, but I will update the post if more products or locations become available to pre-order or purchase the products.

Products Overview:

ROG Strix XG27UCGR-G Phantom Blade Zero Edition 

The ROG Strix XG27UCGR-G Phantom Blade Zero Edition monitor brings the collaboration’s deep-red visual language to the desktop. A translucent crimson stand, weapon-inspired details, and an illuminated Phantom Blade Zero emblem reinforce the dark wuxia setting.

  • 27-inch 4K Fast IPS Monitor
  • Dual mode: 4K at 162 Hz or Full HD at 485 Hz / 1ms (GTG) response time.
  • Cinema-standard 95% DCI-P3 and 130% sRGB gamut
  • ASUS ELMB Sync technology works with variable refresh rate to reduce ghosting and tearing.
  • ASUS Smart Pixel technology utilizes advanced 4K upscaling to deliver razor-sharp visuals, even at lower resolutions. 
  • Type-C port with DP Alt mode for video output and power delivery, DisplayPort 1.4, and HDMI to support consoles and other multimedia devices. 

For more information about the ROG Strix XG27UCGR-G Phantom Blade Zero Edition and its design details, visit:

ROG Strix Morph 96 Wireless Phantom Blade Zero Edition 

The ROG Strix Morph 96 Wireless Phantom Blade Zero Edition keyboard translates the game’s visual identity and player experience into a physical design. Its metallic top cover uses glossy and matte finishes inspired by Sanguine. Weapon engravings and environmental motifs appear across the keycaps, while translucent black materials and red backlighting evoke the game’s tension. The game’s red-thread save-point guidance connects the left-side control knob and right-side bell key, representing the player's journey of exploration and making the keyboard a physical embodiment of the Phantom Blade Zero universe.

  • Hot-swappable ROG NX V2 Mechanical Switches on a 96%-sized full keyboard
  • Multi-function button and wheel to control media playback, adjust volume, and tweak keyboard lighting
  • Gasket mount and dampening layers for a refined typing feel and acoustics
  • Fully customizable, upgrade-friendly construction for swapping internal components, such as the positioning plate and dampening foams
  • Tri-mode connection through Bluetooth, 2.4GHz with ROG SpeedNova wireless technology, or wired USB
  • Gear Link web-based app to customize keyboard settings without additional downloads or installation straight from a browser

For more information about the ROG Strix Morph 96 Wireless Phantom Blade Zero Edition and its design details, visit:

ROG Keycap Set Phantom Blade Zero Edition 

The ROG Keycap Set Phantom Blade Zero Edition extends the collaboration to compatible mechanical keyboards. Exclusive dye-sublimated keycaps feature the game logo and signature visual motifs. The three-sided translucent design amplifies the shine-through brilliance of RGB lighting, while support for 65%, 75%, 96%, and full-size layouts enables flexible setups. The keycaps are compatible with most cross-stem switches. 

For more information about the ROG Keycap Set Phantom Blade Zero Edition and its design details, visit:

ROG Harpe II Ace Phantom Blade Zero Edition 

The ROG Harpe II Ace Phantom Blade Zero Edition brings the collaboration’s visual language to a lightweight competitive mouse. Drawing inspiration from the game’s weaponry, intricate metallic detailing and engraved patterns are carried over to the side buttons and the dongle extender for a refined, battle-forged aesthetic. The game’s red-thread save-point guidance flows across the mouse, tracing the player’s journey and bringing the distinctive visual identity of the game into its physical design. 

  • 49-gram ultralight design optimized for claw and fingertip grips
  • Shell made out of next-gen nylon material for reduced weight and enhanced impact resistance
  • ROG Optical Micro Switch with 100-million click lifespan
  • ROG AimPoint Pro optical sensor provides 42,000dpi resolution and track-on-glass technology
  • Tri-Mode Connectivity with BT 5.1, ROG SpeedNova 8K wireless technology supports polling rates of up to 8KHz, and USB
  • Gear Link web-based app to customize mouse settings without additional downloads or installation straight from a browser

For more information about the ROG Keycap Set Phantom Blade Zero Edition and its design details, visit:

 

ROG Delta II Phantom Blade Zero Edition 

The ROG Delta II Phantom Blade Zero Edition headset features a black-and-red aesthetic with signature game logos, red-thread details across the earcups and headband, and subtle blade engravings on the metal hinges.

  • 50mm titanium-plated diaphragm drivers provide 24-bit 96kHz high-resolution audio in 2.4GHz mode
  • Lightweight 318-gram headset for superb comfort
  • Tri-mode connectivity through Bluetooth, ROG SpeedNova 2.4GHz for ultra-low latency, or a wired 3.5 mm connection
  • DualFlow Audio enables simultaneous playback from connected 2.4GHz and Bluetooth devices
  • Up to 110 hours of play from a single charge (quick 15-minute top-up will keep the action flowing for up to 11 hours with RGB lighting off) 

For more information about the ROG Keycap Set Phantom Blade Zero Edition and its design details, visit:

As we get further into this collab, I'll add more information for these products if I hear more about their availability.

Let us know in the comments below which are your favorite products. Did we hit the mark? Do you plan on purchasing one or more? Tell us below.


r/ASUS • • 11h ago

Discussion What you guys think . I am law student and also do little bit trading.

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3 Upvotes

I need laptop no budget constraints but need value for money laptop and metal torture after buying. Not buying mac before it does not run my local algorithm of trading.


r/ASUS • • 15h ago

Support - SOLVED! ASUS explain that to me !!!!! ___ Now i know why he is overheating

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1 Upvotes