r/reolinkcam • • Apr 30 '23

Announcements WELCOME TO THE OFFICIAL REOLINK SUBREDDIT, PLEASE READ THIS BEFORE POSTING (FAQ AND USEFUL LINKS INSIDE)

106 Upvotes

Before you make a post asking for help, please...

  1. Try the search function to search the subreddit. It's likely that someone else may have already had the same issue or question. Reddit’s search isn’t that good, but Google is great at searching Reddit. Just add “site:reddit.com” to any Google search.
  2. Make sure you have the latest firmware by going to the Download Center and looking up your model (don't rely on the upgrade check button in the app). Updating to the latest firmware fixes more issues than you would think, and if you make a new post asking for help the first question we will always ask you is if your firmware is up to date.
  3. If you have questions about camera specs, or which camera to choose, be sure to visit my comparison chart first to help familiarize yourself.

When making a post asking for help, please provide...

  1. Your camera/NVR model and firmware version.
  2. If it's NVR related, also provide the NVR's hardware version
  3. Exact error messages. If you can include screenshots, even better.
  4. Any troubleshooting steps you've already tried.
  5. How you are accessing your cameras (desktop client, mobile app, NVR UI, web UI, etc.)
  6. Connection method of your cameras (direct to NVR, Wifi, POE switch, POE injector, etc.)
  7. If your issue is recording related, let us know how you're recording (NVR, SD card, 3rd party software, etc.)
  8. Do not include any personal information, such as UIDs of any of your devices.

Introduction

Now that we have the most important part of this out of the way...Hello, and welcome to the official Reolink Subreddit. I’m mblaser and I’ve been using Reolink cameras since 2017. Then in September 2021 Reolink asked me to be a moderator here. I’ve used over 30 different camera models of theirs over the years and I have a lot of free time on my hands, so I like to tinker and experiment with my camera setup and also use that time to share that knowledge that I’ve accumulated.

One thing I want to talk about here is expectations when asking for help. Both what to expect from us, and what we expect of you.

While there are Reolink employees that visit here, they’re not always here and they don’t read every post. The mods here are volunteers, not Reolink employees. So keep in mind that 99% of the help you’ll receive here is from people that are just trying to help and we have nothing to do with Reolink’s decisions, so be kind and keep it civil. If you want official support from Reolink, it’s best to contact them through their website.

As for what we expect of you... well, help us help you. Us regulars really do like helping when users have issues and questions. However, in order for us to do that we need as much information from you about your situation as possible. So help us help you by following those guidelines at the top of this post.

Comments will be locked on this post. If you have a question, do not be afraid to make a new post, that’s the entire point of this subreddit. Also, please refrain from sending me a private message asking a question that can be answered by the community. Make a new post instead.

USEFUL LINKS

Download Center

Model Comparison Charts

Reasons to run your cameras through a PoE switch (this guide is semi-retired)

Reolink Trial Program

Official Reolink Community Forum

Reolink Facebook Group

Unofficial Firmware Archive

Two of this community’s favorite Youtube channels that do honest and fair camera reviews: The Hook Up and LifeHackster

FAQ

This is a list of some of the most common questions and topics that are discussed here. Just a reminder that this is not an official FAQ. Even though I am a mod, I am not speaking on behalf of Reolink. This is simply me sharing my personally accumulated knowledge of Reolink that I’ve absorbed over the years. It may also not be 100% accurate, as things do change, and I’m also not fallible. If you have questions about anything here please make a new post on the subreddit.

CAMERA REVIEWS

A list of reviews by members of this subreddit:

Part 1

Part 2


r/reolinkcam • • 3d ago

New Product Reolink OMVI 2i Ultra is available

14 Upvotes

• 4K+3K Dual-lens Dual-view
• 360° Pan &Tilt Coverage
• SyncTrack Smart Tracking
• Auto-Framing & Pinpoint
• 6W Solar Panel with Detachable 10,000mAh Battery

View more on our official site or AMZ


r/reolinkcam • • 7h ago

Discussion Want better wifi from a home hub pro? Add wifi to any NVR? Easy

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11 Upvotes

Just tested this with my home hub pro.

Take an access point (ubiquiti or tplink ideally). Provision it on your network with the settings you need, grab a Poe injector, plug directly in to the back of your home hub pro's LAN port. The AP will broadcast the private network the hub has. My signal got 40% better with more range. Remember to disable the built in hub wifi if your AP is close

Now I can put my hub in my network closet and use a line I have to a central house location.

You could just use your home's wifi but this method works as well. Decent all in one package that fixes the home hub's weak internal wifi.

I assume this will work on any hub with a 2nd Ethernet port or even an NVR without wifi


r/reolinkcam • • 23m ago

Trial & Review What happened to the E1?

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• Upvotes

I havent bought an E1 in a couple years and I wanted to cover a blindspot so I bought a new generation one. Can I please ask why the it cost $15 more and it’s lighter and thinner plastic. Also why would you remove the ethernet port?? I always have issues hooking it up to wifi and that was my quickest work around. Plus not to mention the power cord is now just a paper thin USBC that isnt even 6 feet long. The old one is almost 10 feet of thick wire. So now im doing some moving around because my original location wont work. Just not nearly happy receiving these as I did my original 4 e1s. I also have the doorbell and fish eye so I have about 7 or 8 of their products now but this seems… cheap.


r/reolinkcam • • 14h ago

Discussion Windows client 8.21.31 upgrade released

9 Upvotes

I saw that 8.21.30 was available at https://reolink.com/software-and-manual/ (dated Oct 19th '26) so thought I'd try it hoping that the dark mode invisible time marker text colour bug in the playback bar was fixed (support said it was), since my previous upgrade from my last stable release (for me) 8.21.4 to 8.21.25 resulted in unacceptable resolution regressions.

After it took an age to download at 200KB/sec it installed (though did not detect the previous installation folder correctly) and then when run it promptly said an upgrade was available! Maybe there was a serious issue with .30?

So I waited again for 8.21.31 to download - it was like going back in time to modems! This time it detected the installation folder correctly and, so far, it seems to remember both the multiview and single pane resolution settings, even after an app restart. Multiview won't let you specify High/Clear resolution i.e. it seems to only allow Mid/Balanced.
I really wish the client would lose these silly dual resolution labels (screenshot in comments) as I can't see any reason for them, and they must add to the language translation dataset.

Also that the client would allow High res in multiview along with a user warning notice as per my previous suggestions https://www.reddit.com/r/reolinkcam/comments/1vzugji/comment/p680xqg/

Let's see how it fares over the next few days.


r/reolinkcam • • 14h ago

Discussion New Product? Reolink Elite SE WiFi

7 Upvotes

REOLINK 180° Panoramic 3K+ 6MP Magnetic Mount WiFi Outdoor Security Camera

Indoor/Outdoor, AI Detection, Dual-Band WiFi 6, 24/7 Recording, Color Night Vision, IP67, Plug-In, Drill-Free; Elite SE WiFi

I can't find it on Reolink's site, it is for sale on Amazon : https://www.amazon.com/dp/B0GXKRC4NC


r/reolinkcam • • 3h ago

Question After condensation I see cracks in lens

1 Upvotes

I have an outdoor NVS8-8MB4 camera. The picture got fuzzy a week ago. I took it down and the condensation has gone but there is crazing on the black surface. Looks inconsequential.

Looking at the lens there is a star shaped crazing or crack going out from the middle.

Has anyone else had this happen? Should reolink replace it. It's 2 years and 9 months old.


r/reolinkcam • • 3h ago

Question Argus PT ultras both seem to be dead

1 Upvotes

I have 2 Argus PT ultra cameras. Both showed disconnected in the app. I can't seem to power them on or off. 3 tapping the power button doesn't do anything. When i hold the power button, I get a red led flash just once on the front of the camera but that's it. Ive followed just about any advice I can find online. Is it time to warranty both cameras?

Edit: Turns out the USB-c cable I charge my phone with regularly and still works for my phone, doesn't work on these cameras. After trying different cables, they were able to be reset. Yall can disregard lol


r/reolinkcam • • 1d ago

NVR Question Interesting hidden file on NVR NSFW

56 Upvotes

Hey guys, \ I just did some firmware analysis of the RLN12W NVR and found a really interesting file sensitive_words.txt which is a long list of English words that are probably considered offensive. For some of them I don't even know what they mean. This got me really curious and since I don't have this particular model of NVR I can't possibly imagine what it could be used for on a completely local device. \ Does anyone have this or a similar model who can tell me if there is some sort of text where you can't use certain words.


r/reolinkcam • • 5h ago

Question How do you turn off motion clips?

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1 Upvotes

I don't get it... I don't want them I only want AI clips...


r/reolinkcam • • 7h ago

Battery Camera Question Solar battery can randomly stops sending notifications

1 Upvotes

Not sure why this keeps happening. It’s working fine then out of nowhere it just stops sending push notifications. Everything is connected and it’s still recording events.


r/reolinkcam • • 12h ago

NVR Question Backup to USB seems to take a long long time. What happens to live video during backup? NVR Model NVS16-12-MB12

2 Upvotes

Previously, when I have wanted to back up a video or two it has been pretty small so I have not noticed how slow it is to copy.

But after a serious event in our neighborhood, I would like to get a couple of days worth of MP4s and I have started to get one day at a time copied to USB. Actually this first one isn’t even a whole day. it’s about 15 hours. Space required was ~47g. Yes, I do know that is not an insignificant amount of data. And I only selected ‘manual‘, I thought that meant I would be getting only what I manually selected and I did select all. So far it’s taken 8 hours and is only 66% done.

Are there faster ways to accomplish this? If I had another 4TB drive that was compatible, I’m sure I could do it much faster on my PC. I don’t have that kind of an extra drive at the moment.

I would appreciate any tips regarding improving backup speeds!

Also, w̶e̶l̶l̶ WHILE this is going on. Is the system still recording as usual or will I have a chunk of time missing while this takes place?

Thank for whatever info you can share to enlighten me.

Adding on with another question: is there a way to export only audio files? We could listen for the sound of breaking glass and that would be helpful.


r/reolinkcam • • 23h ago

Software Question RLN36 latest firmware

5 Upvotes

Hello friends, long time reader but first time posting. I'm wondering if anyone with the RLN36 that has updated to the latest firmware (v3.6.5.597_26082822) has had issues? I checked out the most recent post about this firmware but haven't heard any more updates. I've never been one to keep up on updates with my previous two NVRs but the 36 is new to me in the last two months, not sure if anything updated would upgrade my experience or not. Thanks in advance for any information anyone has.


r/reolinkcam • • 1d ago

Question How much did you pay for Reolink POE Camera installation?

3 Upvotes

Moving to a new house in the tri-state area and wanted to get a sense on how much would it cost to have someone install 3 POE cams and a doorbell camera. I am not technical and I can’t DIY. We have an attached garage with an unfinished bonus room on top of it, and we also have a basement (if that helps at all in terms on info for running wires and such) Please share your experience and how much your installation person charged you in total. Thanks in advance


r/reolinkcam • • 1d ago

Wi-Fi Wired Camera Questions About to order some cammeras and would like some clarification on NVR vs HUB

2 Upvotes

Going to start with the elite floodlight hardwired above the front the garage and the gen 2 doorbell also hardwired.​

Im extreamly busy at the moment and don't have time to run ethernet through the house to install POE cammeras. I do plan on doing so in the future just not right this second. So im sticking to wifi so I can some means of monitoring.

I see the NVR, NVR wifi and HUB.

I did do some research but its a tad confusing, id like to have the ability to do the following

.be able to check cameras in real time at any point through my phone. Live feed

.be able to record 24/7 and have it stored on a HDD

.Be able to use wifi cams AND Poe cams. I'd like to buy one unit that can do both as i plan on poe im the future

Can someone recommend me or explain the differences between these in a very simple way to help me decide

Lmk

Thanks


r/reolinkcam • • 1d ago

Question Possible dead camera?

1 Upvotes

I have 2 1224A's in my garden which has been working fine up until last night. I went outside earlier and it looks absolutely dead. It's still on my NVR, but it is blacked out and restarting the NVR hasn't solved it. It has been in the waterproof lid since i had it and lots of rain has battered it and i was wondering if it could have water damage/it's just broken? Thanks.


r/reolinkcam • • 1d ago

DIY & Tips (Sound) Record turned off itself

2 Upvotes

My last post noted video Record function turns off by itself. Likely system somehow reset itself and reverts to default. My software update is always set to auto. NVR Sunday resets are off, so there are no reasons why this happened.

Anyway I was checking the settings (routinely) to make sure it is retaining my settings, and it was except some cameras the sound was off. I didn't realize this until I viewed a footage with no sound.

So for some reason a few cameras turned sound record off.

I checked another system that I manage (different location with same NVR as mine) and it also had some cameras with the sound record turned off.

Reolink's software is glitchy enough that I now have to check it (biweekly) to make sure it retains the settings I want. Hopefully reliability increases because this is not acceptable, luckily there's no incidents that I need footage for so far.

Flair labeled as Tips since I don't know how else to issue feedback.


r/reolinkcam • • 1d ago

Didn't get your hands on one? Our Duos could be a great option too. 🤣

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10 Upvotes

View more on our official site or AMZ


r/reolinkcam • • 1d ago

Wi-Fi Wired Camera Questions Stop Repeat Push Notifications

1 Upvotes

I have a REOLINK Battery Video Doorbell (2nd Gen) continuously recording via wired connection. For any event, it seems to constantly alarm. For example, walking out onto my porch created about 12 notifications. Is there some way to stop this?

I see some old comments mentioning a minimum push interval, but I don't see that option. Separately, I see comments mentioning a "balanced" stream option instead of clear or fluent, but that also seems to be missing.

Thanks for any potential help.


r/reolinkcam • • 1d ago

Question Auto Generated Camera Passwords

1 Upvotes

I have a RLC-823S2 connected directly to a Reolink NVR and want to adjust the shutter speed and gain which from my understanding can only be done via an API.

This also requires connecting to the camera directly over the network so I will need to enable HyBridge mode.

Am I right in thinking that once HyBridge mode is enabled I will not be able to connect to the camera directly as I will not know the username or password as they were automatically set by the NVR?

So my only option now is to hard reset the camera to be able to set a passwords I know?

Or is there another way without factory resetting the camera?


r/reolinkcam • • 1d ago

Reolinker Story About to throw in the towel

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2 Upvotes

So I've had a Google Nest system for almost 5 years now and recently talked to a friend about moving to a new ecosystem as I got fed up with price changes and features being removed/changed without much reason.

I was recommended Reolink, so off I went to buy the gen 2 doorbell (and it came with an essentially free home hub mini).

TL:DR. Official eBay store sold refurbed cameras as new, poor doorbell wifi leading to app hanging, compatibility issues that feel very poorly documented.

The doorbell setup

First time I set it up, I use the home hub only to discover that I couldn't consistently record in clear quality.

Second time I set it up, I didn't use the hub but discovered the doorbells wifi signal is so poor and the app would near constantly hang/lose connection (no other device has a problem with in that position).

After some repositioning it finally seems to work although the animal/people detection seems to give false alerts pretty often to the point I've had to just turn them off (last night it was especially bothered by a puddle that apparently looked like a cat).

The POE Cameras

With the doorbell setup, I moved on to replacing my 2 outdoor cameras. I ordered a pair of "New" D1200 cameras via the official eBay store after looking over the options and confirming on this page that "Reolink Home Hub is compatible with all PoE and Wi-Fi plug-in security cameras".

Cameras arrived and they are sealed with a "REFURBISHED" sticker, odd I could have swore I ordered new ones... I checked and sure enough I did.

Contact them on eBay to be told they were out of stock of the new ones, so I guess just hoped I wouldn't notice. As I had they would offer me an £11 refund (7.8%), I said that wasn't really on and I'd like a refund of at least £15 per camera. A bit of back and forth over a few days and we settled on £14 per camera.

That's when I tried setting one up and discovered the D1200 isn't in fact compatible with the hub...

Also...

Why can't I change the Hubs SSID, reolink themselves say changing SSID's is a good idea and I don't exactly want my CCTV recordings broadcasting their exact location.

[Edit: Found a way to edit the SSID, thanks to the below commentors. Not entirely sure how I missed that one.]


r/reolinkcam • • 1d ago

Battery Camera Question Real-world lifespan for Reolink solar/battery cameras?

7 Upvotes

I’m looking into buying a Reolink battery camera paired with a solar panel, but I have some concerns about the long-term battery lifespan.
Since the internal batteries aren't replaceable, it seems like the overall life of the camera is tied to the battery health. According to ai, it only last about 3 to 5 years depending on usage.
Does anyone here have long-term experience with this setup? How many years have your solar-powered cameras been running, and have you noticed a major drop in battery performance over time? Thanks!


r/reolinkcam • • 1d ago

Discussion Reolink vs Amcrest

0 Upvotes

Damn that Reolink Duo V2 has so limited FOV that it makes me wanna throw it in the garbage. Am I overseeing something in the settings or it's really that bad. Comparing my old Amcrest PTZ with this so called advanced surveillance technology. SMH. End of rant.


r/reolinkcam • • 1d ago

Discussion Quick survey: If our Home Hub supported Wi-Fi connection, would you use it? What benefits or concerns would you have?

4 Upvotes

r/reolinkcam • • 1d ago

Software Question Connecting my Alexa Show to my Reolink App as an indoor camera?

1 Upvotes

Hi there,

I have a Reolink camera soon to be put up outside, and currently have a Reolink doorbell outside as well.

My question is: is it possible to connect my Alexa show to the Reolink software to essentially use as an extra internal camera, and also to control my other Reolink products?

I have followed a few online suggestions, but to no joy so far.

Does anyone have an experience doing this, or any idea where I am going wrong?