r/razer • u/iraqidanish • 23m ago
Rant Warning: Razer & ACRO Warranty Nightmare - Forcing completely different specs on premium keyboards
Just a quick warning to anyone buying premium Razer gear in India.
I RMAd my defective Razer DeathStalker V2 (Linear Red Switch) through ACRO Engineering. They accepted the claim but said the linear switch is out of stock. Because they cannot fulfill the warranty, they are forcing me to accept the loud Clicky Purple variant instead. I need a quiet keyboard for work, so a clicky switch is useless to me.
I escalated to Razer Global Support to get a direct replacement. Their response? They do not ship to India and ACRO's decision is final.
If your Razer product breaks here, Razer Global will not help you. You are stuck with whatever leftover stock ACRO has, even if it is completely different from what you paid for.