I’ve had the same pool guy for around 1.5–2 years, and I recently fired him after finding out he has been overcharging me for some time.
I pay around $130/month for weekly service (In SoCal). When he first started, he told me routine service was the monthly fee, filter cleaning was around $100, and there would be a separate annual water-conditioner charge.
That seemed reasonable.
But over time I started getting more and more separate charges:
- $30–$40 algae treatments
- $60+ “special chemical” treatments
- Other additional chemical charges when the pool had problems
I understand that if a pool suddenly needs some expensive specialty treatment, that might reasonably be extra. But algae and routine water chemistry seem like pretty basic parts of maintaining a pool.
At one point I was basically thinking: What exactly does the monthly fee cover besides showing up and brushing/skimming?
A lot of the times, he just claimed that he put in some special chemical in the pool for $30-$60. I usually just paid him without asking too much. However, after getting more yellow algae incidents in my pool recently, I am checking things more closely.
Start with billing - I went back through the invoices and payment history and found what appears to be a duplicate monthly charge/payment. I also noticed that he had been charging me about $130 for filter cleaning even though his original message specifically quoted $100.
When I questioned it, he initially said he had always charged the higher amount. I showed him his original text, and he eventually acknowledged that the filter cleaning was supposed to be $100 and offered to credit/refund part of it. So now I feel like I have to audit every charge myself.
The chemical charges are another thing that bothers me.
During the summer I was charged extra for “special chemicals” that were supposedly needed because of algae. Then a couple months later the yellow algae came back and I was asked to pay for another treatment.
His explanation was basically that summer heat, sunlight, leaves, swimmers, etc. cause algae and require more chemicals, and that chemical costs have gone up so he can’t absorb everything into the monthly fee.
I can understand that argument to a point.
But if I’m already paying monthly for someone to professionally maintain the pool every week, shouldn’t preventing algae and keeping the chemistry reasonably balanced be part of the job?
My previous pool guy never really did this. He charged the monthly fee, brought chemicals when needed, and I didn’t get a separate bill every time the water needed some attention.
And here’s the part that made me question the whole arrangement even more.
After he's gone, I recently bought a proper test kit and tested the water myself.
The CYA is so high that it’s basically off the chart, and some of the other readings are also significantly out of range. I’m now considering partially draining/refilling the pool just to get the chemistry back under control.
So after paying monthly service + annual conditioner + filter cleaning + multiple algae/special-chemical charges, I’m now finding out the water may not have been properly balanced in the first place. That makes me wonder whether I’ve been paying extra to repeatedly treat algae while the underlying chemistry problem was never addressed.
So for pool owners and especially pool-service guys: Is this normal pricing?
Would you expect a ~$130/month weekly service to include routine chemicals and keeping things like CYA under control? I understand that filer cleaning should be a separate thing though.
And most importantly - according to Chatgpt, this guy may not be balancing the water at all for the past 2 years. He just blindly put in the tablets or shock treatment when I complained the algae, and later use as an excuse to charge more.
Is this a industry norm?
I’m not trying to bash the guy unfairly — I’m genuinely trying to understand whether my expectations are unreasonable or whether this is basically nickel-and-diming while not actually managing the water chemistry.