Hi everyone! I'm a student at Drexel University working on a project called TownSquare, and I'm hoping to get input from people in West Philadelphia and the surrounding community.
There are already great resources out there, like Findhelp and Philly 211, that help people find local services. However, finding the right resource can still mean navigating multiple websites and organizations, and not everyone has reliable internet access or feels comfortable searching online.
Town Square aims to build on existing resources by making the process more streamlined, accessible, and community-driven. The idea is to bring free and low-cost community resources into one easy-to-use directory, with features like:
- Printable resource sheets that libraries, hospitals, community centers, and other shared spaces could provide to visitors.
- Community alerts and updates to help people stay informed about new resources, events, changes, and availability.
- Ratings and reviews that let community members share their experiences and help others know what to expect.
- Community-confirmed information so users and participating organizations can help keep resource listings accurate and up to date.
I'm still in the early stages of developing the idea, and I want to understand what would actually be useful to the people who might use it. I'm especially interested in learning how people currently find resources, what challenges they encounter, and which features would make finding and accessing resources easier.
If you're familiar with West Philly or local community resources, I'd really appreciate it if you could take my short survey!
Survey: https://forms.gle/s8ModiSSpKH53G6t6
The survey also includes an optional opportunity to express interest in a future user interview or providing additional feedback. Any contact information that is shared will only be used to schedule follow up interviews and not shared anywhere else.
Thanks for taking the time to read this! I'd love to hear your thoughts, suggestions, or experiences finding local resources in the comments, too.
Privacy note: Survey responses will be used internally for Town Square's product research and development. Responses will not be publicly shared or distributed to other organizations, and the information will not be used for purposes outside this project.