I'm hoping to hear from people who have experienced something similar, because I'm getting increasingly worried and frustrated.
On October 20, 2026, I discovered numerous Patreon charges on both my personal and business bank accounts. The total amount identified so far is over €200, with multiple transactions occurring within a short period of time.
I immediately checked my Patreon account, but I can only find one closed membership with a total charge of $42.35. I've already requested a refund for that payment. (Without a response still)
The other transactions are nowhere to be found in my account, and I have no idea where they came from. I'm concerned that my account or payment details may have been compromised. My password may also have been exposed in a data breach, although I cannot confirm this was the cause.
Since discovering the charges, I've:
- Secured my Patreon account and changed my password.
- Blocked my affected bank card and arranged a replacement.
- Reported the incident to my bank, which has opened a fraud investigation.
- Contacted the police to arrange a formal report. (Because the bank is asking for it sigh)
The police have asked me to wait until Tuesday to see whether Patreon responds before arranging an appointment for my statement.
My biggest concern is that I haven't received any confirmation or response from Patreon Support. I've tried contacting them, but I don't even know whether my request has reached the right team.
I understand that support teams can be busy, but this involves real financial losses across two bank accounts, and my bank needs documentation to investigate the case.
So does anyone know with an similar case how long did Patreon Support take to respond to a suspected account compromise involving unauthorized charges? Did you receive an automatic confirmation email after submitting your request and were you able to recover charges that didn't appear in your own Patreon billing history? And is there anything else I should do while waiting for support to respond?
The whole situation is kinda stressful because everyone keeps telling me to wait.