I hired movers to move my couch, bed, 2 nightstands and a desk. They charged me 1200 dollars. First when I booked at least a month and half prior to my moved they promised they would arrive at 930 am when I first booked them. Then the week before that changed to 10 am because they had another moved to onload. At this point I was like yes sure whatever. But then the day of 10 am passes now theyāre saying 10:30 am. Well they didnāt arrive till after 11 am.
Once arrived they loaded everything up and didnāt wrap everything inside but did once they got outside to the truck. So once we arrive at my new house they unpack everything and at point a mover hits the wall with the bed and says oops itās fine though. So I assumed there was no damage.
Now two days later when finally making this bed I see this damage. The headboard has clearly been dragged or hit a wall. Then the side railing has been scraped almost the entire length and thereās a gauge taken out of it.
So I email explaining the damages and how I know this had to be during the move because I bought this furniture less than a year ago and it has not been taken apart since delivery. The owner replies with an actual AI generated response that says āWhile I canāt say for certain when or how the marksĀ occurred, there are several possibilities, including blemishes or damage that may have happened during manufacturing, the original packaging, handling, or assembly process, as well as through everyday use or contact with pets.ā
I followed up with the other mover, who assisted with your move, and he was confident that nothing he or I carried made any substantial contact with walls, doorways, or other items during the move. We also took utmost care to protect your furniture by individually wrapping each item inside the trailer with moving blankets and straps to ensure that no damages would occur during transportation.ā
I find this very hard to believe to be original damage considering I just had replacement nightstands delivered last week from pottery barn since they were damaged during transit and the delivery driver put in a request for a replacement immediately. So if the bed was framed wouldnāt have they caught that in the photos too? And if I had seen something I would have called pottery barn or told them that on that day.
And I donāt think the everyday use excuse is valid when this is less than a year old and the damaged areas are pretty low traffic. And I donāt think my 20 pound dog is able to reach the top of the head board?
I am a little frustrated that the movers have now said they didnāt have the walls when I actually witnessed it at least twice. They have not provided any contract nor did I sign anything after the move was complete to verify the items were in good shape. I havenāt received an invoice either. I never received anything that told me their protocols for damage. I asked if they had taken photos of the damage and or items in general before moving and got no response.
Is there anything else I can? According to Google you have a certain number of days to report damage to the company.