r/lifx • u/lowiqtrader • 4h ago
a19
I recently bought a 2 pack of LIFX A19 bulb from Home Depot. Model number HB2LHLA19E26US . I have had several issues getting it to stay connected and controlled by my LIFX app. To get the bulb connected, I have to split my wifi into 2 bands and turn off cellular just to get the damn bulb to show up and set up on my app. The moment that I merge the bands together, the bulb disappears from my LIFX app. I don't think this is simply just wifi disconnection issue once the bands are merged, because I can still clearly see the bulb connected on my xfinity app as a device. It only disappears from the LIFX app. I have repeatedly factory reset this bulb 6 times now.
I have other LIFX devices which work fine - 2 br30 bulbs and an LED strip which I have had no problems keeping on 1 band. This is my first a19 bulb in my home however and it won't stay on the app. I have contacted LIFX customer support via email and have not gotten a response. I'd really like to avoid keeping my wifi bands split just for these bulbs. Has anyone else run into this issue? Is there an alternative fix where I can still control all of these bulbs together with 1 app outside of LIFX? I am pretty sure this is an app problem given that the bulb shows up on xfinity.