r/lichess • u/plaquez • 5h ago
Are we for real with this support system?
It's bad enough that the report system isn't integrated into the mobile app, so reporting someone involves opening the browser and logging in there, which makes the whole process like 40 times more annoying. For example, on this instance the website forgot I was trying to report after I logged back in, so I had to find the game again and go to report again.
It's also annoying enough that people who stall games where a forced mate is on the board even need to be reported. This is easy enough to detect automatically and someone who does this at one point has almost certainly done it in the past. This guy should've been banned a long time ago.
It's almost fucking funny that they've now integrated an automated link detection system into the report form and that it doesn't even fucking work. I guess the admins got tired of doing their job, even though I can't imagine they have many reports coming in with the system being this fucking annoying to use. So now the stupid form expects what I can only assume to be a very fucking specific link format because none of the ones in the screenshot are recognized as links.
Are we fucking for real?
EDIT: Title should say "report system". Sorry.
EDIT 2: To the people saying anyone complaining could help implement the report system themselves, the system is almost certainly this annoying by design, which is why I am complaining in the first place. My suspicion is lichess doesn't want people impulsively reporting people for cheating and doesn't want to enforce the various bad sportsmanship rules they seem to have, so they just make it semi-impossible to report people.
I get that reasoning to be honest, but the current system is completely ridiculous. It's basically never worth it to report someone here. Even in these cases when someone is stalling, so there is a much lower risk of some kind of subjective interpretation of them breaking the rules, reporting them is a process that takes like 5 minutes at least. And even when I do bother to submit the report, they never get banned anyway! So what is the point?
Either make it actually feasible to report this shit and starting actually enforcing the rules, or just say transparently that you don't believe stalling games is unsportsmanlike enough and declare it to be within the rules. This idiotic system where it's technically prohibited (and the automated system even warns you not to do it), but de facto completely fine is idiotic.