r/homecleaning • u/punchurbag • 1d ago
NYC Homeaglow experience
I wanted to share our first-hand experience with Homeaglow in NYC so other people can evaluate its membership terms and reliability before signing up.
Our ForeverClean membership has been active since June 2026. We did get several completed cleanings, and some were perfectly fine. But the experience deteriorated: our dashboard shows two canceled bookings on July 9, followed by two failed cleaning arrangements in early October, including a cleaner who did not show up. Homeaglow acknowledged the October failures in writing. On October 17, we had another confirmed cleaner cancel shortly before the appointment.
The biggest issue was how much work we had to do to arrange our day around these bookings, including making plans to be away from home, only to have them fall through. We also experienced a disturbing exchange of unwanted texts from someone who had previously cleaned inside our home. We reported that to Homeaglow in August. Support promised Trust & Safety would follow up directly; nobody ever did.
We emailed Homeaglow on October 4 expressly requesting cancellation and a refund. Its October 7 answer offered a $30 credit and one free month and disabled future automatic bookings - but explicitly said our $59/month membership remained active. Support quoted a $114.31 early-termination fee, then told us we needed two more paid months. October itself was waived; we were not charged that month. We had also asked about cancellation in June but chose to continue then, so October 4 is the request we are disputing.
We are now seeking cancellation without an early-exit fee and filing consumer complaints. I am not saying that every cleaner is unreliable or that every legal issue has been decided; this is our experience and what the emails show. If you are considering the service, read the six-paid-month membership terms carefully, distinguish canceling bookings from canceling the membership, and keep copies of your cancellations and support emails.
Does anyone else have experience getting a written membership cancellation honored?