Her food was only $7 so even if DoorDash doesn’t reimburse me, I still made $10 on a 2 mile order (4 miles if you include the mileage for me to get back home)… I’ll take it

There are drinks in there. IT'S SO FUNNY HOW MAD THE DOORDASH DRIVERS ARE IN THE COMMENTS. LMAO. WHY Y'ALL MAD AT ME? IT WAS ONE OF YOUR PEOPLE! ALL THE GO GET THE FOOD YOURSELF, LAZY, OR JUST GO OUT THE BACK DOOR AND GO AROUND, OR OPEN THE DOOR SLOWLY (LIKE ANYONE KNEW THE ORDER WAS PINNED UP AGAINST THE DOOR) THIS FURTHER PROVES MY POINT. 🤣😂🤣😂

PUBLIC CERVIX ANNOUNCEMENT: The Doordash Community will come after you if they mess up.

Used a reward for some money off but wanted to still tip. Nope, not allowed to exceed 20% apparently. Will throw the driver a few bucks if I catch them.

This is the second time someone has told me that my substitution was out of stock and then checked out 2 second later. (I heard the buzz of the substitution out of stock as the phone was in my hand, and before I could answer, dasher checked out). Dasher said he had messaged and called me but I have no calls or messages in or out of app. My order had only three items. Is this a doordash glitch or dasher laziness? I have had dashers send me photos of what is in stock and replied right away, so I know it can be done. Yes I tip well ($6 or 20-25% of the order value, whatever is higher, and the place is 5 minutes from me). Yes I am “lazy”. But I have had a bunch of back surgeries that make each trip a painful chore, especially on the weekend after working 50 hours during the week. Luckily doordash was able to block this dasher from shopping for me and gave me credits. Because I do tip well and use DoorDash a lot. This has only been a problem in the last month. So dasher fault or app fault? Does the dasher maybe have no idea how to use the app? Is this an app glitch that needs to be reported (it has only happened in the last month).

edit: I have also had times I have chosen multiple substitutions, and the dasher said they never saw them. This time, I think they saw them, but said they were also out of stock. But in every case, the dasher never contacted me about problems until they were actively checking out.

I order groceries through door dash because I’m disabled. I am always grateful for the people willing to do this work so I always want to treat the dasher with respect. I always worry about my order being too heavy for the dasher. Is there a way to order heavy items so that the dasher is prepared to handle it (for example maybe they have a cart)?

Double dash, and added on to an order, price still doesn’t seem right, but I’ll take it!

Edit: the vodka bottle came as just a regular 1.75 liter bottle, not peach. Still, 1.37 seems wrong 😏

For short, it seems every other dasher I get can’t follow the directions on their map.

I’ve used every map app imaginable to get to my apartments, and they’ve never sent me to the place next door. I’m not sure why this happens sometimes often. Then, of course, the person doesn’t read my delivery instructions and asks for a gate code. I tell them there’s no gate code and they then have the HARDEST time understanding my simple instructions of taking 3 left turns.

This guy, after being told 2x to take 2 left turns, turns right and proceeds to ask where to go. I even showed him on the map where exactly to go, and gave him the name of my apartments. Is it really that hard??

65% of the time, people find my apartments no problem. Every other time, it’s a FIGHT to get them to go to the correct place. I have been a dasher hundreds of times, and have never had such a hard time following instructions. I don’t get it.

For context, this is not a high rise apartment building or anything. This is more like a complex. There is no gate at either entrance or codes to get anywhere.

Ordered a pizza from Pizza Hut via DoorDash and when I opened the box the pizza was heaped up. I looked at the bottom of the box to see if it had been crushed, but it was still fine. Then I noticed black coils and thought it might be a snake underneath the pizza. But upon further inspection it was a dull bike lock under my pizza.

So i have an up to date galaxy s22+ op sys is up to date, i go yo dash this morning and get the message that it cannot find times for me to dash and to check my connection, i go to uninstall and reinstall the app and get a message saying the dasher app will not work with my device, called support and theyre stumped, they also said my account is show clear and free to dash and my pho e should have no problem dashing, been dashing fir almost 2 minths now, us anyone else having these issues right now?

Tonight my Dasher came to drop off my Starbucks (I know I know) and they stood on my front porch for over 15 mins.

First they stood at my door for maybe 5 mins before texting me "I'm here, can you come outside?"

They walked back and forth from my front door to my window, hovering each time. You can see through my curtains if you look hard enough, and it looked like they were trying to. They played audio in Spanish on speakerphone at times. Maybe their gps?

They still would not confirm the drop off. They messaged me again 7 mins later telling me they're at the door. After another 4 mins they finally gave up and stomped, and I mean stomped away. Slammed their car door so violently, and hit the gas hard as soon as they started their engine. You could hear them skirting down the street.

This has happened several times. My drop off directions say no contact and to drop off beside the front door. I changed my door dash name to a man's name after the last time this happened. Guess that doesn't work. The dasher had a feminine name this time, usually happens with a dude.

I'm so creeped out.

I left it in the driveway next to their Porsche 🫠

Hey y'all! So I had a quite weird interaction with a dasher the other day and was wondering if maybe y'all could clarify. So I ordered Wawa and had this person come who I tipped 13.00$ it's a farther drive... About 15 min on average and with gas high I figured that was reasonable. I had extra cash on me and because it was also so late I was gonna give her another 10$. She got here and it was a really nice older woman and her son in the car. She handed me the food but would not take the additional money I was offering her. She said " na it's ok we just do this for fun" I. Have not stopped thinking about this tiny interaction. Why didn't she take the money? Was it because of the kid? Wouldn't that be a reason to take it? Who does door dash for fun? I'm gonna post this and just hope for the best.

I placed a grocery order at Target for 20 items (groceries, nothing heavy), no rush, 3 miles away, $15 tip. Nobody picked it up. This was on a weekday morning. After an hour, I added another $5 and received notification they'd let the dasher know, so it wasn't showing. An hour after it was supposed to arrive, I contact DD and they say they can give me $12 for the inconvenience so I thought "Great". Still, no pick up. I ended up canceling for a refund, reordered the same things from Meijer (1 mi $20/20 Items) and I had the stuff at my door in less than an hour. Is Target a problem place?

I placed an order for a myriad of foods from my favorite bagel place (dreary Saturday with a weather migraine and a cold coming on - thought I’d make it a full lazy day of rest, food, and streaming shows/movies).

Dasher got to my home - sat in the car and cancelled my order (tipped $12.00 - not sure if they get to keep that) claiming car trouble and drove away.

Pretty sure they absconded with my food.

Replaced the order (I’m still hungry and not feeling great) and my favorite place to order from called me to ask me what was wrong with the first order and offered to deliver it to me for free if something was wrong.

I explained what happened with the dasher and the store manager got on the phone and inquired if this was a “normal” occurrence. I told them, it has never happened to me before, but I have heard it happens to other DoorDash users.

They just wanted to confirm 1.) the same exact 2nd order was real and 2.) was their food subpar from the first order.

Well….this is why they are my favorite place…they sent me a basket of muffins, half a dozen mixed bagels with an assortment of spreads and extra juice.

Dear Dasher,

You may have stolen a free breakfast….but I got a symphony of extras at no cost (probably the “day olds”, but I don’t care) and my bagel place has a customer for life.

Sincerely,
You didn’t seem to have car trouble when you pulled up and then drove away.

Doordash gave me someone else's order exceeding 20% lesser cost (including the $20 tip) of my order on Friday.

I asked for compensation, it was declined. I returned the incorrect order to the restaurant in person.

I appealed and that was declined with prejudice. I called again. Support admitted I provided proof that an incorrect order was delivered, and allegedly a case was opened with the customer advocate.

The reason given all along for the denials was "unspecified". At that point I just wanted door dash to admit they fucked up.

I called again this morning more than 24 hours later. They said nothing could be done.

I have now deleted my account and won't use the service again. I realize I have forfeit any compensation at this point.

Anyone from door dash corporate reading: This is how you lose loyal customers. Keep up the good work.

I searched and only found whining.

Tl/dr: Do you the Dasher get the tip I put in the PJ app when I order amd they hand it off?

Recently moved to a place with Papa John's and As we all know, ordering Papa John's on their app is cheaper and you get deals not on Doordash. They then hand the delivery to a Dasher for delivery. The few times I've ordered Its been great so far. But it occurred to me, I'm not tipping in the DoorDash app, I dont even know how to make the order show (PJ app says track on DD). So when I asked the Dasher this last time, he didnt know.

So my question is, are YOU, the Dasher getting that tip I put in the app or is PJ pocketing that and giving y'all a flat rate or something?

It won’t stop saying this. I even verified it just to get back on the road and it’s still saying this DoorDash is saying I have to update my state but nothing has changed?

Dasher didn't seem to be able to find my house. A well lit house on the corner, because it is a condo (unit 1 vs unit 2) my instructions include the color.of my door as well as the fact it is Left hand side. The driveway is street facing and can hold 4 cars (2 cars each.) the house has 3 levels and no trees blocking the view of the house.

It really can't be any easier to find. Somehow the food ended somewhere, with an image of the door I have never seen in my life. Totally delivery cost $40.

Of course I try and contact the driver. No response.

Left 3 messages. Nothing.

I settle this as a loss and try the support.

Via app. $20 refund. Wait , it has to be a mistake.

Try different ways. Nope $20.

So I Google their support phone number and get stuck at an AI voice. As useless as you can imagine. 10min. Finally get to the point. Offers $20. So I keep pushing for a human.

And it connects me to another AI.

Same spiel. 10min loss l, final offer $20.

Eventually I settle into just asking "Agent Agent Agent" for about 2min straight until the AI budges.

A human. Finally.

Third time I give all my information at this point and explain the same story and let them politely know that I have spent 20+ minutes and I am hungry and I want my money back.

The person looks into my case and offers $20.

So I ask to review my order and ask why I was being punished for what was obviously a driver mistake.

I get out on hold.

3 min later and after manager approval I can finally get my $40 back on my credit card.

I need someone to explain what policy/algo triggered a 50% refund instead of the full refund?

Does this happen when you dispute too many times in a time period or order too little ? Or ? What ?

Is this a new way for them to scam money ?

Someone please explain.

I really want to tip my drivers well and i understand they may not be able to choose the route, but it seems like since they added this service my deliveries have become extreamly slow. I want my tip to the driver to make me a priority not doordash.

I broke my leg a week ago in a car accident. I live on the 3rd floor of an apartment building with no elevator. My dad won’t be able to come until tomorrow to bring me groceries and help meal prep for me. I ordered DoorDash today and put in the notes to leave it at my door because I can’t go up and down with items with a broken leg. Even tipped 15 dollars because I know it’s not fun carrying stuff up three flights of stairs and mind you place I ordered from was a mile and a half away. Not a big drive. After they circled my building 5 times before stopping I let them know the building and what to look for. They then texted here and I said please leave at my apartment door. They then left it by the mailboxes. Had to slide my way down on my butt then on the way up a neighbor happened to be coming home and helped me the rest of the way. 😒 like I get it’s a thankless job but grow up, you’re an adult being paid for a service.

Hello,

This is urgent and I need your help guys,

I am an international student in Quebec, Canada and I have a doordash driver account made a year ago, it was pretty simple to make, and I verified it with my documents (passport and driver's license) which were from my original country and even did few dashes back then.

Now a year later after returning to the account because I need to work (and after buying a bicycle, I do not have a car anymore).

I open the account and it says : Verify again. I do my passport and face. It fails saying (We're unable to verify your identity). I call support, they say : We checked and fixed things, fill an appeal form and try again.

Now A month later ! 7 failed attempts, with passport and with driver's license ! and 8 support calls ... They are not helping me at anything... They only say :

- Go try again ... Your account is changed to bike, not car, it should work ... or go get a canadian driver's license if the system asks for it (even though you want to work with bike) ...

Complete incompetence ... No one of them helped solve the issue, a whole month and 8 calls !

I am a student and I need to work to be able to survive here.

Please help me raise this to the headquarters of doordash or formally complain ... This is complete incompetence, no one of the support is : Either giving me a conclusive clear answer to how and why this verification fails, and they are only telling me to try again and refusing to give me any channels of escalation further than "a supervisor" who was a very careless girl saying basically : why don't you go get a Canadian driver's license ? you should get one because it is nice to have one ... and she refused to give me any channels of escalation ...

Thank you.