So I got an email from Blue Apron overnight that said they unfortunately had to cancel this week’s order, due to a shortage on some ingredients.

The strange thing is that I didn’t have an order placed for this week, neither one I selected myself nor one that BA auto-picked. I knew that I’d be out and about this weekend/next week (my delivery date is Saturday) so I skipped the week. And when I last looked at my account earlier this week, it was still skipped.

All strange stuff to be added to the “what’s going on with BA?” file.

Not only did the bag come wrapped in a random grocery store plastic bag, but this small blue plastic strip came with my chicken.

Full refund on this box!

I fucking swear WHY ON EARTH are they giving me CHICKEN BROTH on a vegetarian dish?! And not only that, they sent one chicken and one veggie (you use both) AND NOT ONLY THAT i got a sub email that said they ran out of chicken BONE broth so they sent chicken broth.

JUST MAKE IT ALL VEGGIE STOCK LIKE????

I hope this is enough time for them to give me a good delivery. Fingers crossed. My 1st and only order from them was in that first week of July, and it was actually a perfect box. This was before I saw other people's disasters and preemptively stepped away. So I have decided to use that $50 credit sitting in my account this whole time before I move on if I don't get any more promos.

Looking forward to two Halloween-themed dishes - Jack-O-Lantern chicken pot pie and creamy buffalo chicken soup. Also, I ordered a few other things from their regular menu.

For those of us that got credits early in this disaster (I got a mix of credits and refunds with my complaints) - some of them are going to start expiring at the end of the month. If you’re not planning to forfeit them, it’s time to think about using them if only to file claims for new missing ingredients to reset the timeline.

In other news, did succeed in getting a fully correct box from the San Antonio fulfillment center. One good order isn’t going to rebuild my trust but does make us more hopeful they might recover. Still coming in that godawful packaging though and I don’t appreciate having to take inventory of a bunch of loose packets when I unpack.

I tried to cling on as long as I could. We have two young kids. Grocery shopping at an insanely high priced store like Publix, along with meal planning, is a nightmare for us. Blue apron was the only company for over three years who could deliver on time and get a box to our door before dinner.

I know everyone is aware of the food supply issue due to their supplier filing for bankruptcy. But I have another thought that might be an unpopular opinion:

It’s not the food. It’s the logistics. It’s the absolute nightmare clown show they use for their packing and shipping.

Today, after our meals were “out for delivery” for over 11 - Eleven - f-ing hours - our food was not only late, it leaked and got soggy enough that the plastic tore away from the cardboard boxes and our food spilled everywhere.

I have tried to make excuses for this company, tried to “stick with it”, not because I’m trying to put myself through hell, but because I’m trying to see if these absolute jagoffs can make this service work. This is mostly on me.

They cannot. They just can’t do it.

We should all get together and write a book about how this once dependable, gold standard food delivery service went down like the Zeppelin. I want MBA students to study what happened and warn the future CEOs of America.

Good luck my fellow disappointed chefs ✌️

Hi all - I sub to blue apron for 2 dinners a week. I try to be good about pre selecting meals but every once and a while I forget and it selects automatically. This never used to be an issue because whatever I got it would be decent. But this week I got TWO of the same meal kit (already bad imo) and it was these ham and cheese croissant sandwich things with no vegetables. that’s not really an acceptable meal for dinner and now I just have … 8 croissants? I don’t know anyone who would want this.

oh also they sent croissants for one of my meals last week too.

This was superb! If they offer it again soon it’s a must order. We’ve had much improvement lately with our shipments. Things are looking up

Just received my first shipment in about three months yesterday, and… not bad. I had ordered 5 meals so my shipment was split between two boxes. I’m happy to report no missing ingredients. Recipe cards were correct too. Already cooked two meals and they both were delicious.

I’m giving it an 8 out of 10 because: I did have to do some quick triage on a slightly soggy bag of spinach and some herbs; wrapping these up in paper towels seemed to have done the trick. I also did unfortunately have a leaky chicken breast package at the bottom of one box, but this was the box with just meats in it so everything else was sealed up just fine. Having to go reconcile all the ingredients against the recipes is a hassle (as compared to the old Knick knack bags) but I managed and it’s not that big a deal.

FedEx had manhandled the boxes and left them sitting in the hot sun on my front porch (it’s still 90 here!) but neither of those are in BA’s control.

So all said, not a complete disaster and I will consider ordering more boxes in the future.

Lots of good things to report here in Northern Virginia; box arrived today from Hanover MD.

1. Box was sealed, insulated bag was closed, and nothing leaked.

2. No shrimp for the shrimp rolls BUT I got an email about it during the week and a proactive refund of the cost of the meal.

3. Everything else was there! Lovely baby lettuce, correct spices and flavorings.

I do love good news

I have been a loyal Blue Apron customer from the very beginning and the past 2 months were awful. I understand the initial issues with the supplier but today I received 3 meal package containing identical croissant sandwiches and not even a partial refund for the inconvenience. I understand I should have checked the meal recipes in advance and suspended this week's order but this is not the level of service I am used to

My original order is in pic 1. The recipe cards I received are in pic 2. I had received an email letting me know they weren’t sending the shrimp rolls and I had a refund coming, so I anticipated that. My mistake was opening the box up after a few too many drinks and having all these ingredients and only 1/3 of them matched up to the recipe cards. Nothing was computing at the moment and I thought my box was absolutely botched. Everything went into the fridge to be properly sorted out as a tomorrow problem. In reality, it was just a single incorrect recipe card and all of my ingredients of the meals I ordered were present, with the bonus of the third meal I was refunded for, sans the shrimp. So I actually made out- the price of shrimp is way cheaper than the total cost of this meal.

So what did I learn? As BA irons out these fulfillment issues, don’t drink and do BA box inventory.

Just putting it out there since most of the posts are still about the bad experiences. I'm in Austin and my fulfillment center is in San Antonio. Everything's been good for a couple of weeks now with no missing ingredients. During the peak chaos, I had maybe two boxes with missing stuff and I skipped a week or two as well. Things seem to be stable in my area at least. I still see limited menu options though.

Anyone else get a little surprise in the mail? Note is handwritten and everything. Was not expecting anything like this at all.

Are all future deliveries just going to have all the ingredients from all meals haphazardly tossed into the box to be crushed and exposed? I was hoping when this happened afew weeks ago that it was a one time deal, but if this is how it is going to be from now on I don’t think I’m interested.

It came a day late (in MD), but meat temps are ok (still mostly frozen). We did at least get a delivery delay notification, so there's that.

Both have their recipe cards.

One recipe came complete!

But the Honey chicken one is missing both the goat cheese and the dijon mustard.

And, oddly, a random extra bag of cut carrots?

I got the “your cart has been created email” today for next week’s auto-ship and made a mental note to check and make sure all looks good.

Said cart: THREE orders of ham and cheese croissants totaling six servings. 😂

Nothing else.

We are a long time Blue Apron household (over a decade)… and have been holdouts during all of the changes and chaos. Have been frustrated at times when things throw off our meal planning but customer service has been good. The last few boxes have been great. So - I am not posting this to complain, rather I found it funny.

Most everything in the cardboard tray. Cheese and a packet of honey between the ice blocks with the meats. Biggest carrot ever!!

...is that they put the meat/poultry/fish in with everything else and if the meat/poultry/fish packages leak in any way, it gets all over the rest of the ingredients. BLECH

I am trying Gobble next week.

My order arrived today. Because the silver bag wasn’t sealed at all, the cold packs were partially melted and one leaked. I could wipe off most of the items but the shallot was a lost cause.

I had received two emails for two swaps, both appropriate. But they did an unannounced swap of cilantro sauce for the recipe’s roasted garlic pesto. Yuk, wrong flavor profile.

When I opened the chat, the bot told me is was an expected swap but they’d hand me over to a human, and asked me to send photos, which I did.

I received a reasonable credit. I remain cautiously optimistic.