Silver Cycles DC Damaged my bike packing it for shipping
I find myself in a crappy situation, and am wondering how others have handled it. I came home to DC with my bike for a short trip, and decided to ship it back to NYC when I returned home. I dropped the bike at silver cycles and paid them $100 to pack it and ship it via bikeflights. I purchased $2500 insurance through bikeflights, which doesn't cover the full value of the bike - I figured how badly could a shop possibly botch a job like this...
Well, sit tight for this...they attached the wrong shipping label to the bike, and shipped it to a random person in Tennessee. Finally, when the package is re-routed, I realized in opening the box that silver cycles removed the rear wheel of the bike to pack it (for no reason) and didn't use an axle spacer. You guessed it, the rear chainstay cracked right next to the bottom bracket.
Video of unboxing here: https://youtu.be/UXqKBVZbx8E?si=ukmYbR3HUy9s9eDL
They are trying to weasel out of compensating me for what was clearly a huge oversight on their part, and claim that the damage was due to rough handling of the box.
Any advice on what to do here? I've already missed out on the best part of riding season, but I also don't want to be out $5k+ without a bike at all.