So I had this whole fiasco and my package has been stuck in Louisville customs for 6 weeks now. The proxy service I used to ship from Asia to the US finally updated me that my UPS package has been located, but I need to reconfirm my recipient info (???) even though they have all of that on file in order to proceed with my delivery.

The thing is UPS packages tend to get delivered during my work hours and packages get stolen all the time. Because of this, I always set it to be held at a UPS location and it usually gets approved. I tried setting it for pickup twice on the tracking while it was missing and it seemed to timed out and cancelled both times (both cancelled at the 16-17 day mark around 2-3 am my time). There are no shipper restrictions on my package. The only issue is it’s rather heavy (9 kg) and large (unsure of dimensions).

During the claim or trace investigation, a UPS logistics supervisor called me and gave me an update. I was wondering if it would be appropriate to call her back asking if hold at location at a specific location would be possible? Or do I call the specific UPS location? Or call customer service? Or is there a larger UPS facility I can pick it up from? UPS customer service with their overseas reps haven’t been very helpful to me for anything the past few months. I’m just not sure who to call for this since I don’t want my third request to be cancelled either.

Have a package coming from ny it had a pick up scan 10/16 in maspeth and no other updates since then. Anyone else experiencing something similar? Is my package gone?

I needed stamps. They offered to print individual ones, but they were white? I’ve never seen that before

I’ve been having a package stuck at the facility it arrived in on Wednesday after being dropped off and I was wondering if it’s could be because it simply didn’t get picked up yet? It’s on ups ground which doesn’t move on Saturday and Sunday right? I would really hate for this to be lost since it’s a rare out of print manga that I finally got my hands on 😭. Forgot to tell the shipper to use usps instead since ups always has a hard time delivering to my building anyways. I also requested my package to be delivered to a hold access point right when the shipment label was made but I did that in the past and it was no issue

So I just spent 40 minutes on the phone with UPS customer support trying to propose a solution to the issue they are having delivering my package.

I was home all day yesterday waiting for the package (requires signature). No doorbell ring. I found the tag on my door later. Video shows driver didn’t even ring doorbell. Today, tracking says attempt was made. It wasn’t. Video footage confirmed that.

But UPS will not waive the $5.99 fee for me to hodl this at the closest access point for me to pick it up and do their job for them.

Glad I sold the UPS stock I had. This company is trash.

Sorry to bug you all. It made it to Ontario at 5 am from Kentucky, but never departed ontario (45 min from my house btw) to the Palm Springs local hub and missed the 12 pm delivery time. Can it still come today by 9pm?

Super bummed I paid a lot of money for nda ANd sat delivery!! Thank you for your help I appreciate it so much!!

Just wanted to see if management in other buildings are being brutal with disciplines, there's a rumor going around my hub that any onroad that fires any driver gets a bonus, ive been written up for attendance 8/7 occasions got a 5 day, if you go over 9-5 one time you get written up the next day "even tho they are the ones violating us" just got a 1-day and there's Hella drivers on 5day or worker terms right now. Alot of harassment grievances. They use to be chill, we got a new building manager and they are just being so shit to everyone.

On October 9th, I purchased 3 Nintendo DS Games, 1 Strategy Guide Booklet, and 2 Pin-Back Buttons as a single package from a Japanese eBay seller. The package’s total value was $197.95. On October 10th, the package was shipped out from Japan by Yamato Transport. The order on eBay did have an error in having FedEx assigned as the shipper, but the seller let me know far in advance about the error and that FedEx had nothing to do with the shipment. On October 14th, the package’s Customs Clearance was completed.

Then on October 21st an attempt to deliver this package was performed by UPS. Up to this point, I had no idea UPS was involved. I had not received any email about them having my package, nor did UPS or eBay provide me with a tracking number. I was also not informed of any import fees for the package. The package arrived between 7:40 and 8:00 PM that day. I was not home at the time, and the person that answered the door on my behalf was not able to pay the import fee in the required cheque or money order format. The fee itself was a little over $50.

Since then I have done what I can to find this package. I asked UPS for help directly with this matter, and they said I need to ask for the UPS Tracking Number from the seller. I did, but in the end, the seller clarified that they only knew about the Yamato Transport tracking number. I could ask Yamato Transport directly, but I’m afraid I will just be told to ask UPS again to provide a tracking number, which I’m sure is impossible, even if I provide my name and address. I also made sure to create a UPS account and purchase UPS My Choice Premium, to see if there was at least something related to the package that I could find. I inputted my name, address, phone number and email that are the exact same on eBay. No packages found in the “To Me” section. I’ve been waiting for 3 days so far for an attempted redelivery, but that’s probably not possible for this kind of package. Obviously if I attempt to ask about this package at a nearby UPS Store or Access Point without the tracking number, they will tell me that they can’t help me.

When I contacted the seller, they also told me that for the item to be returned to them, the seller would need to submit a request and pay for the associated fees. Therefore, the package wouldn’t be returned automatically.

So my question is, what is supposed to happen to this package?

Hi everyone,
I’m having a frustrating experience with UPS Worldwide Express Saver and wondering if anyone has experienced something similar.
I ordered an expensive car head unit from Amazon, shipped from Hong Kong to Quebec, Canada.
Here’s the timeline:

October 21: UPS picked up the package in Hong Kong.
October 22: Tracking showed customs clearance completed, followed by a customs delay.
October 22: Amazon tracking indicated the package had arrived in Brossard, Quebec.
October 23: UPS updated the status to “The receiver’s customs broker has been assigned. The shipment is now cleared to continue in transit.”
October 23: Original scheduled delivery date disappeared.
October 24: Still no updates, no estimated delivery date, and no confirmed physical location.

I’ve called UPS several times. Customer service keeps telling me the package is at customs and that I just need to wait.

What’s confusing is that the tracking says the shipment has been cleared, yet UPS representatives still mention customs issues.

I’ve already paid the import charges, and I specifically chose express shipping because I had an installation appointment scheduled.

Has anyone experienced this exact situation with UPS shipments from Hong Kong to Canada?

Does “cleared to continue in transit” mean the package has actually cleared Canadian customs, or could it still be sitting in Hong Kong?

Did your tracking eventually update, and how long did it take to receive your package?

Any advice would be appreciated!

I’ll keep it short. Preordered the duo from Apple. Was scheduled for delivery on 10/23. I tracked it all day. I also had a package from Amazon pharmacy for delivery on 10/23. They happened to seem like they were on the same truck. Time window 1:15-3:15pm. At 3:01pm I received the Amazon delivery. At around 4pm, the iPhone tracking went to “almost there”. I was able to see the truck on the map, and all the way til 9pm it stayed as “almost there” until I saw the driver head back to the ups hub. At 10pm I got a delivery reschedule to Monday 10/26/26. The last package scan was at 9:21am on 10/23 as processed through facility.

I missed my delivery on Friday and got an update around 8:30pm that it had been rescheduled for Saturday but tracking still says Estimated Monday?

I ordered something yesterday morning and paid extra for next day delivery. The package was shipped and has made it all the way to a tow about 45 minutes from me. The tracking is saying it won't be delivered until Monday though 😩. Is there any chance I will get it today? Or is there a way for me to contact them and ask them to hold the package and just let me come pick it up? I really needed it today otherwise I wouldn't have paid 40 dollars extra. 😭 I haven't ordered many things online so I don't know how this works.

I ordered from a reputable company, and they said all their packages sent out yesterday didn't get scanned as dropped off or anything.

They always come through, I have no reason not to believe them.......does anyone else have something like this? I have no reason not to trust the sender after almost a year of business.

I sent a package to someone, but it was delivered to UPS in New Jersey. It was supposed to arrive in Texas. What does this mean?

What should I do? Has this happened to anyone else?

UPS, pakje moet van Düsseldorf (D) naar Rijkevorsel, bij Turnhout(B) verstuurd worden, pakje wordt in Düsseldorf (D) opgehaald, is sinds vrijdag vroege ochtend in Eindhoven(NL), wat zeer kort bij en in rechte lijn ligt met Turnhout.

Pakje zou volgens tracking vandaag zaterdag geleverd worden, maar wat blijkt nu, pakje is van Eindhoven.....naar Brussel gegaan en zal nu volgende week Dinsdag geleverd worden.

Ik snap de logica niet...waarom kan pakje niet van Düsseldorf naar Brussel gaan of van Eindhoven naar Turnhout, kortste afstand?

Someone who looked to be the driver helper tried to force my nephew to sign for it even the phone box was empty!!!

The driver gets out the van and proceeds to the door but when he noticed the cameras he turns back around and walk back down the driveway and gives the package to the “helper” who is in plain clothes and sunglasses. The helper comes to the door, hands my nephew an obviously empty box and tries multiple times to get him to sign for it. Luckily my nephew refused to sign. It was altogether a weird situation and im wondering how to go about this. Package is still listed as “out for delivery”. I wonder if they return it to the warehouse at end of day and will a different driver be scheduled to deliver this box tomorrow?? Will the new driver report it and today’s driver be investigated? Do package helpers wear plain clothes and pace around at the end of the driveway while the driver attempts to deliver a package himself? Why have a helper if you’re going to deliver it? Are there cameras in the vans??? So many questions here. It was my mothers house so lm lucky my nephew was there (he’s 6ft sumn) not sure if they were trying to do something more or…

Hi everyone. I had three boxes mailed from Texas to Tampa and two made it. One never left Jacksonville and hasn’t moved. I filed a claim through Insureshield (PirateShip). I really really want the box though… is there a way to email/call the facility? Or I could write a letter? Thank you in advance.

Says it was going to be delivered today (23rd) at 1:35p-3:35p.. then a delayed notice but peep the last tracking update.. called UPS and they can't tell me why it's delayed at the facility. Only 2 things I can think of. There is an issue with my package or Trump flew into my city today for a rally and airspace was restricted. Still at this very moment the app still says “it’s running late but it’s still on the way”

Had a package “delivered” on 10/10 and I never got it. Opened a claim to which UPS allegedly investigated and determined the package was delivered. However, I was able to working with property management from my building and watch the front door video footage from 10/10 and UPS did not deliver packages that day. What are my options here?

Ordered something from mexico seller shipped it october 16 and said i would be getting it october 22 Dindn't received it that day i called ups they said it missing commercial invoice i then recontacted the seller it missing the commercial invoice and they replied to me they will send an email yesterday im really worried about my package i'm scared i won't get it i also paid the custom fee How long until i will get update on my package it been 3 days it in a warehouse in mexico i really hope the seller sended an email 😭 Hoping to get news next week? It was an UPS Next Day Air Saver Delivery from mexico to canada

UPS tracking says that the package was not delivered due to missing apartment number and I need to fix it. I called Apple and the most they could do is send a message to carrier to add the apartment number. UPS clearly said that Apple needs to call the PCA department of UPS to add the number. Apple refused and just sent a message to them. Does anyone have any experience if this will work or they just did it to make me happy. UPS says it’s an Apple restricted delivery and they can’t add apartment number with my phone call.